Scheduled bi-yearly maintenance. Had a part sent ...

Scheduled bi-yearly maintenance. Had a part sent in advance, and paid for all services. They don't provide their own maintenance, they use someone local. It took over a month to get it scheduled AFTER the parts arrived. That appointment got cancelled because the tech went over on another job. The day it was rescheduled the tech's truck broke down. He never called to reschedule after that. it has been AT LEAST 4 months since we've paid for service we've never received. We have a part that may or may not be replaced, and I have no idea how long we can wait to return the part for credit if we don't need it.

When you call Panoramic for support, you are on the phone for.....? I've previously been on the phone for over an hour waiting for someone to pick up. I'm writing this review while waiting on hold, it's only been 16 minutes so this review could end up being a book by the time they answer.

The last time I called, i brought this up. They are simply understaffed, and I was told to leave a message instead of waiting on hold. I did that earlier this week, and no one has called me back.

Our office will be looking to purchase a new Pan or CBCT in the next couple of years. I can guarantee that it will NOT be through Panoramic Corporation.