I don t even write reviews but I ve NEVER been in an ER that had a wait time of 5+ HOURS!!!!! Like what kind of mess is this!!??? I m from Charleston and I ve NEVER had to wait 5+ hours to be seen!!!! This is my first and LAST time ever coming to this hospital or ANY hospital in Columbia for that matter! It s a good thing I only had food poisoning cause if it was something more serious I d probably be DEAD right now!
Surgery for my mom took 2 1/2 hours cool. Surgery done doctor tells us everything went well just another hour and a half before we could see her cool. It s been three hours almost four and all we re told is she s resting. Resting Where? If you have options shop around.
If you can go anywhere else, go there. Local veterinarian would be better than Prisma. I love and support nurses and think they are severely underpaid, but the nurses I encountered today in the Emergency Department lacked empathy and understanding for a patient s mental health. Leaving my daughter to sit in a cold, closet-like room for well over 15 hours. When I confronted this behavior on the phone, they were defensive and out right lied. They accused my adult daughter of rolling her eyes at them. The same daughter they told me had been a model patient and had been sleeping all day despite the flurry of texts I had from her saying no one had checked on her and she was cold and scared. They never told her she couldn t eat or why she couldn t eat. She got there before dinner time the day before and they never offered her food or told her why she couldn t have food. We drove up from Summerville, an hour and a half away but couldn t see her because of COVID. No exceptions. Didn t matter that she was in a full blown panic attack. Or that she was in pain from a spinal tap that she had to endure alone. Nope. According to them, she wasn t alone. She was in a room of strangers getting a needle shoved in her back. No idea why that was scary. We re moving her care to MUSC and never looking back. She will never come back to this sham of a hospital.
If I could give zero stars I would. My father and I arrived at the ER at 8:45. It is now 2:30AM and we still have yet to be seen. There is no plausible reason to wait over 5 hours to see a doctor in an EMERGENCY ROOM. There are only 5 people in the waiting area. All who have been here for hours. They have called the same three names over and over. The staff is absolutely no help at all. When we ask if we'll be able to see a doctor soon the only reply we get is "we're looking for a bed." If you have an emergency I suggest you save yourself some time and frustration and go elsewhere. The amount of unprofessionalism in this place is astounding. This is my first and LAST time coming to this hospital.
The care I received from the staff was great! I m giving one star because the billing staff is awful. I was paying them monthly and still sent me to collections. They wanted me to make payments over 600.00 a month. I couldn t afford that.
This is the most UNPROFESSIONAL HOSPITAL ever!! I wouldn t recommend this hospital to anyone. They leave your family members on hospital beds in the hallway for multiple days. It s absolutely obsurd.
This is concerning the emergency room. I have been waiting over 4 hours some people longer. You cannot possibly consider this to be an ER clinic if you cannot provide care within a reasonable amount of time. One person was admitted here because she had not felt her baby move in hours, she has been waiting for 3 hours. This ER clinic is a disgrace and needs to be put under a different director, whom ever he or she is. I am an active duty soldier, I was not able to be seen at Moncrief on fort Jackson because they have minimal capabilities. I will never come back to this ER clinic again.
horrible customer care never dealt with people who work a job where you have to help people and the staff is full of people who hate their job or just have attitudes
I m a licensed midwife, certified professional midwife who occasionally needs to transfer care or provide for urgent transport of one of my patients. Richland labor and delivery is very professional and always congenial towards my clients. Couldn t ask for better! Thank you. Keep up the great work in supporting women and their birthing choices!
Unfortunately, when there are no rooms available, I wait in the hallway. The food is better than most hospitals however.
Been here almost 3 hours In waiting room along with older white gentleman who has been here longer than me I think race plays a big part here cause every single black person that has come in has already been brought to the back I asked how that was possible he said they went to chairs and I was waiting on a bed I am not racist at lol but health care should be more prompt I have three daughters that I can not be with cause of this forever long duration of waiting don't go here if you like service and promptness
Ive been sitting here with my father since after 3:00pm after he got in an accident and it is 6:43pm. They keep taking people's vital signs but they have us waiting along with others. The staff are just walking by not asking if you need anything or letting us know how much longer the wait will be. Awful! !!!!!
Waiting over 4 hours and people who got here after me get in before me. Unless you are bleeding go somewhere else...oh wait, I am!
Probably the worse confusing experience I ve ever had. Definitely lacked empathy not to mention the doctor says you going to get a follow up call are you going to be able to have minutes on your phone when they call.... like wth ...and I want dare to go into details with the visit!
I am 17 years old so I was admitted to the Children's ER. I went in with a burst appendix (we did not know this at the time). Kind of upset that a child who was all smiles and giggles got admitted before I did, doubled over in pain on the floor. However I can't complain about the care once they discovered my appendix was ruptured. Throughout my stay I had very caring nurses and doctors.
They Dont even deserve one star. I went into this hospital with sharp pain in my chest on the left side no one bothered to help me . The guy behind the counter says oh it will be an 8 hour wait. For chest pains i literally started cursing so they asked me to walk behind a glass just to sign a dam pad then walk all the way around to the other side to put a dang wrist band on me. Not once did any say how intense in your pain are you ok to walk do you need assistance Or immedialty get my vitals like any other hospital.I walked in alone I have a known heart condition and i have never been treated so poorly the dang on nurse was just standing there looking at me like she was scared to touch me. After i finally got my vitals taken i was told to wait in the lobby. I took 2 asprin on the way there bc sometimes it worked after about thirty mins my pain passed and i walked the hell out. Going to Make an emergency appointment with my family doctor tomorrow and pray to God i dont die in my sleep
They are truly a life saver. On my last visit my foot was completely detached from my leg and from the time medics picked me up throughout the entire experience, I never had to deal with any pain. And they were able to reattach my foot to my leg and today I'm walking again.
God bless you all.
Made the mistake of coming here when slightly sick...nurse looked like 250 pounds of pure skin cancer and was impersonal. Got much better medical treatment, for a few bucks, at a rural clinic in a developing country in the third world. Seems scammy to charge people when you didn't provide any treatment worthy of the name.
I heard good things about this place so I decided to come. I am 21 year old that has dangerous and progressive cyst. It took me over 2 months just to get an MRI and family physician to tell me what I had. I have an appointment with a neurologist in March of 2016 the earliest. My physician said I would not make it till March so send me to the ER since Palmetto has the best neurology department so they can drain the cyst. I was waiting from 10pm to 11pm. I had passed out, hallucinated, and had many seizures. Not once did a nurse check on me. After seeing several that came after me get a room I asked how much longer. He refused to tell me how long and insinuated my disease didn't deserve immediate attention. A lady with a broken toe got helped before me. A guy with a cold also got treated before me. All of these people got here hours after I did.
When I finally got seen the doctors rushed me the actually hospital and got admitted. The actually hospital is amazing. The whole staff is amazing and nice. I really love it.
If it's an actually emergency I would recommend going to Providence Hospital ER. The male receptionist here is racist and has terrible manners.
Was sent by my family doctor in an ambulance because of my ekg. Got up here and put in the waiting room and have been waiting for 5 hours and still haven't been seen.
worst hopsital ever and I hope it gets shut down due to negligence.
The nurses are very rude in the ER. They don t put their customers first. They walk right by people asking for help. The nurse bell rings abs rings and no one comes to help.
This hospital is the slowest, I've never seen anything like I came here complaining of throat stomach and back pain I've been here since 10:00 it's is now 2:30 that's 4 1/2 hours never again. What's the point of coming to the hospital if you have to wait hours in pain to see a doctor this s*** is ridiculous it's taking every bit of me not to flip out in here !
Terrible . Takes forever . They assume your issue isn t that big of a deal and make you wait for hours while others go ahead of you! (Emergency Room)
Don t come to this hospital if you need urgent care, your condition will get worse before they even call you in the back. They re very slack and inconsiderate.
I've been seeing Dr. Bradley Presnall for a few years now, and I believe I should've written this review a while ago. Before I started seeing him, I had very bad pain in both of my knees. I walked with a limp and could barely go up the stairs. I was taking a lot of pain medication and cortisone shots for the inflammation. When I started seeing Dr. Presnall, he recommended that I do the knee replacement surgery. To be very honest, I was afraid to do the surgery, but I went ahead and did both of my knees. Looking back, it was the best decision I ever made. Dr. Presnall is very professional and is straight to the point. He changed my life for the better and I am grateful! I would recommend Dr. Presnall and his team to anybody.
I wouldn't even give them a star waited 10hrs and still waiting to be seen
We have been waiting for over 6 hours. No one can give answer as to when we can be helped or even be taking back to be seen by a doctor. Absolutely bs that they would take people that come in after you and they get in and out. This is the worst hospital!!!! I will never be coming back here
If I could rate 0 I would. The by far most rude people I've ever felt with in my life. They do NOT CARE ABOUT their patients. I had this extremely rude nurse who was complaining about how she didn't want to be at work and so I suggested she find a new job and she went off on me. Unprofessional.
Has taken over 7 hours to reach a doctor on call since nurses are legally unable to write prescriptions. It's going on the 8th hour and still no call back.
Horrible business practices. unethical and probably illegal.
i hate this place soo much had me away from my family for more than 6 hours with no food or water and then lock me up for 8 days for something stupid really don t recommend it here
They are too slow for emergencies. I feel they care more about the money than the patient.
This hospital is awesome and its staff is consistently great, my wife and I recently had our baby their. They made us feel really comfortable and assured of their competence. Superb.
Best hospital I ve ever been too, as soon as a I left I said I have to leave them a review . They are fast and so nice. Dr. Brocker found my problem quickly and I couldn t recommend their emergency room more.
Came in here with 2 other people waiting, waited for 2 hours and counting
Horrible. Went in for chest pain and migraine and had asthma attack due to stress and pain. They gave me breathing treatment after over an hour and refused any pain medicine. They forced me to discharge while I was crying and holding my head begging them to evaluate other symptoms. RN was rude left curtain open told me I had to leave because someone was dying and they needed my room. No one looked into my eyes or did analysis of pain in head and leafy side of body. I told her the pain was worsening and I had vision loss. She said sorry I was discharged and that's all they could do, and I had to get dressed. I asked for help. She left. Later returned angrily with wheel chair upset I wasn't dressed. I was still hooked up to machines, couldn't see and had excruciating pain in the left side of my body. She accused me of yelling when she was the one raising her voice. I finally requested another RN who was at least kind and dressed me while removing my electrodes from the EKG . Although I left in pain and crying unable to see and withought a thorough evaluation the final RN showed compassion. I am very disappointed in the lack of empathy and pain medicine dispensed by my physician and bedside manner of initial RN. I will make the trip across the river to Lexington Medical Center next time. There is a reason they have excellent patient satisfaction scores.
Excellent. Outstanding Services.Resourceful. Reliable.
Worst hospital stay ever! Majority of the staff isn't professional or compassionate! My wife came out of surgery from a broken leg and didnt recieved any pain meds for at least a hr and a half she was in sever pain! It's obvious the staff has lack of communication. They dont discuss things with u what so ever. I never had a consultation with the surgeon after surgery. They would have shift changes and would never come in the room until u called and that's if someone answered! I have been to numerous hospitals with my wife because she has a lung disease and this is by far the worst. Something needs to happen here because there has to be a lot of people that suffer coming through here. I have read other reviews and there is not one comment or feedback from the management or owners of this place and simply because they do not care! Someone really needs to get the community leaders, state leaders and anyone else who can make a change here! If you dont want to go through or see someone you love suffer do not go here! I literally had to put the bedpan in so my wife could pee, empty it out, wipe her and put a new pad down everytime she needed it! There is no way we are the only ones who have experienced this type of treatment. The surgical group were about the best thing about this place and I still wasnt notified my wife had been in recovery.. I didnt see her until I asked where she was and then they told me in her room, where she laid without and pain meds. She was on the 10th floor and that's not where orthopedic patients stay, they have special ice machines and everything on the orthopedic floor. And yes it is true about bodies in the hallway they are super over crowded and understaffed. This place is a all around joke and they do not care about the patients. The food in the cafeteria was the only good thing about this stay but we weren't going out to eat, we were looking for medical care
Been waiting in the ER now for 4 hours, they don t interact with those who are waiting. I have never felt so worthless as a human being than how they treat you here. Saw a man who apparently was in a motorcycle accident horrible injuries and was waiting over 5 hours before they even called him back. A/C in the waiting area not working, just a horrible hospital. Avoid at all costs.
Daughter went into hospital from ER. I came to get grandkids. They never let me see my daughter. I was told it was after visiting hours. She has been thereover a week an i have not scene her in person yet. They informed me I could visit between 2 and 2 only and she can have only 1 visitor a day. W were told she may not make it. So have have her isolated from family, her kids and loved ones. all alone. they schedule procedures during her short 4 hour window of visitation. How can she get better when they are making here so depressed. with al the isolation. We leave out of state so we have to come get hotel and wait and hope that we get to see here. WORSE HOSPITAL EVER!!!!!
4 hours 27 minutes still waiting in the front lobby being told they are waiting on a room watching nothing happen no one move way longer wait then anywhere else.we have ever been just sitting in lobby
Still trying to figure out if we are in the ER or not been sitting in here over 3 hours and havent been seen yet.
this hospital is WACK. no one has any idea what is going on, no one has any sense of urgency whatsoever, would probably let someone die because they do not care about their patients. don't waste your time coming here.
I'm only giving it two stars because the ER doc was able to stop me from having an anxiety attack. That's not a skill most residents have. I think he was Dr. Couley. I'm probably wrong.
I have a preexisting heart condition, and Urgent Care sent me to the ER because they thought I needed more comprehensive help with my heart palpitations and syncope. Okay? Another doctor told me that there was something wrong and I needed to go to the ER. It wasn't hypochondria. It was doctor's orders. The nurse at the desk obviously thought I was lying, and acted like it. When I came into the ER, there were three other people there. It took three hours for them to take me back. For a heart issue, that is unacceptable. With my condition, I could have been having a heart attack. They kept me waiting for that long, thinking I was going to faint again. Then they made me repeat the labs and EKG that I had brought over from Urgent Care (so that they could bill me for them, because the results were the exact same). They left an empty IV needle in my arm for another three hours, which perforated the vein. The inside of my arm is massively bruised from it, which has never happened before. Then they tell me that nothing was wrong (based on the maybe 10 minutes they spent with me total). They stuck me in a Holter monitor and sent me home, saying that the whole reason for the monitor was so that I would be able to see a cardiologist "within a week," which wouldn't happen otherwise. My follow up is in a month. They're going to make me redo all of the tests. Over all, quite horrible, but my compliments to the doctor who stopped my anxiety attack.
Horrible experience. My grandmother can in through the emergency dept for immobility. She was not given a room, but a corner in front of the nurse's station. When she needed to void, two screens were put up to attempt some privacy. After all tests were performed, and a fractured pelvis was diagnosed, she was placed in an observation room that had no windows and no television or radio. As a elder that had dementia and from out of state the atmosphere was not conducive for her. And there was no suitable accommodation for a family member to stay with her to soothe her experience. And after my concerns all that was said was this was a new addition to the hospital.
I called the next day, on a Saturday, looking for the physical therapist that was to evaluate my grandmother and no one had a number for the on call person even though the ER doctor stated she would be seen on a Saturday.
Just got off the phone with Nurse Barbara who is currently caring for my family member in 1016 and she have a very nasty attitude and is so unprofessional. She wouldn't give me any info about a manager bc she knew she was rude and out of order, nor let me speak to anyone else regarding my Uncle's condition, when I called last week to provide them info on him that they needed. She wanted to start an argument when all I wanted to know how my Uncle was doing and if his medication list was received. She didn't want to look in the system to even check. To me she is a joke and should not be caring for anyone.
Treated almost a year ago for gran mal seizure. Recieved decent care. However, billing turned over to collections after calling NUMEROUS times with appropriate demographics and insurance info (brought in by EMS). Over $6000 bill will COMPLETELY be covered by primary and secondary insurance but they find it easier to turn over to collections instead of submitting a bill to Medicare. Ridiculous!
This is the worst hospital that I have been to ... they do a lot of racism ...first schedule the appointment and later say that it's been cancelled for no reason. Will anyone do that in America, I think only this hospital can dothat, this happened with me for like 3 times, they r not even sorry for that, and doctor gyno lauren castelberry she is not even interested in seeing patients, they r money oriented that seeing patients , as a gyno she did not even follow common procedures, more interested in doing surgery rather than primary checks,, first time I am seeing all these , even the service is too poor , no one will receive the call , even if u leave message they will not call back ... omg pls never go to this hospital they charged me so high just for 1 visit , its 520 ... still awaiting other visits bill .. they r obviously not here to give the service looks like
I came in October when I had a miscarriage & they took me right back. I was bleeding alot (my baby was 5 months). They did everything they could do for me. The only thing that I didn't like was they kept sticking me when my vein is very clear to see. When they finished doing surgery & moved me to a room the staff went over and beyond for me. I was very emotional and the nurses/techs kept coming to check on me throughout the shift. Even after I left the hospital I got about 6 letters in the mail with the staff checking on me.
I call then they transferred me to other line , there no answering.
You will sit in the emergency room for over 5 hours and all they will tell you is they waiting for a bed. They will call everybody who came it after you back for the doctor but not you. They say it s off priority but I never knew possible appendicitis to be low on the priority scale. This is after urgent care send you to them. If you love your life or if you want to live.... DO NOT GO TO THIS EMERGENCY ROOM
The nursing staff, doctors, and Dr. Guy s team took great care of me from pre to post-op. The staff I encountered were genuine and sincere. Word of advice to anyone and everyone, remember that you re not the only patient they are taking care of. More importantly, they are human, just like you. Talking to them as a human makes a world of difference to them too.
Four hours in pain. I have great insurance they weren't busy. It was all so ridiculous.
They like to give you the run around if you are there for an elective tubal ligation or bilateral salpingectomy. Horrible customer communication from the Outpatient Surgery Department and intentional time-wasting was done to me because of racist, antiquated, Republican, and religious views about WOMEN'S REPRODUCTIVE RIGHTS.
I waited 10 months to be scheduled for the surgery and they waited until I was in the pre-op room there at 5:30 am to start pushing back my surgery time and giving me silly excuses. I decided to leave after waiting for 3.5 hours and would not let Kristl Vidya Dorschner Tomlin, MD of Prisma Health/Palmetto Health USC OB-GYN do anything to me after the run around I received from her and her office about having the procedure as a permanent means of birth control. The denial was INTENTIONAL.
I was made to wait when the Outpatient Surgery floor was literally empty and nurses were sitting around gossiping about whether I had a fiance' or not. There is much evidence online that doctors are denying women sterilization in this country if they are not married, and are even saying well just tell your man to get a vasectomy.
Just Google "blocked from female sterilization" and all the evidence is there. If Tomlin didn't want to do it, she could have told me in March 2019 when I first met with her for the first consult, not put me on the schedule after all these months and then tell her staff to give me the run-around when I got up at 3 A.M. to be there.
If I cared about staying in this crap state, I would sue them. This was complete and intentional, unethical medical mischief. Most people know when they are being bull-shitted by a doctor and staff. She never had any intention of doing the surgery and was giving me pushback and trying to talk me out of it from the first time I met with her in March 2019. I will be going elsewhere and I recommend any women who want this procedure go out-of-state because you will be played with here.
Literally, they invented rule after rule after rule to stall my surgery. Oddly, none of these rules were stated either verbally nor written by Tomlin, her staff, nor Outpatient surgery during the 3 months between the last consult in May 2019 and my pre-op appointment on 08/19/19. Nothing was said about such rules then, either. Also, at my 08/19/19 pre-op appointment, the nurse noted that Tomlin had not put in ANY orders for my surgery. When I arrived at 5:30 AM on 08.30.19 as told to by staff, there were still not any orders in.
It is VERY CLEAR SHE NEVER INTENDED TO DO MY SURGERY. KRISTL V. DORSCHNER TOMLIN NEVER CAME TO SEE ME IN THE PRE-OP ROOM, AND I AM THINKING IT IS BECAUSE SHE WASN'T EVEN AT THE HOSPITAL AT THE TIME. I HONESTLY THINK SHE WAS CALLING FROM SOMEWHERE ELSE AND MAKING THEM STALL ME. THIS IS A RACIST PLACE AND I AM GLAD I WAS SPARED FROM A POSSIBLE BOTCHED/INCOMPLETE PROCEDURE.
I also noticed that she tends to work in staunchly Republican states, so it is obvious from her push back about sterilization that she is allowing her views to infringe upon the rights of patients. If she isn't for women's reproductive rights, maybe she ought to find something else to do other than being a goddamned OB-GYN!!!!
I remember saying to hell with this hospital 12 years ago, and going to Duke for my care all the last 12 years. I wish the Feds would just step in, and sue them royally just like they did Tuomey (aka TOMBSTONE) in Sumter, SC. It is technically illegal to deny women the right to choose sterilization in this country. I am moving to Europe in 2 months, and will have it done there.
When I was at this hospital in 2006, they made me wait 8 hours in the emergency room in excruciating pain, and then repeatedly disrespected me as a patient after I was brought back to a room and admitted, to the point where I had to walk out AMA, and file a State Medical Board complaint. Got back to a room, saw most were EMPTY, yet had been waiting for 8 hours. South Carolina has HORRIBLE MEDICAL CARE IN GENERAL. Will never recommend.
Er nurses a AWFUL and incompetent ! Seriously don t come here
Daughter has been waiting in ER for 6 hours. Very sad that this place is still operating. If you need urgent care, go somewhere else
