Sondra Best

Review of Palmetto Health

I'm only giving it two stars because the ER doc wa...

I'm only giving it two stars because the ER doc was able to stop me from having an anxiety attack. That's not a skill most residents have. I think he was Dr. Couley. I'm probably wrong.
I have a preexisting heart condition, and Urgent Care sent me to the ER because they thought I needed more comprehensive help with my heart palpitations and syncope. Okay? Another doctor told me that there was something wrong and I needed to go to the ER. It wasn't hypochondria. It was doctor's orders. The nurse at the desk obviously thought I was lying, and acted like it. When I came into the ER, there were three other people there. It took three hours for them to take me back. For a heart issue, that is unacceptable. With my condition, I could have been having a heart attack. They kept me waiting for that long, thinking I was going to faint again. Then they made me repeat the labs and EKG that I had brought over from Urgent Care (so that they could bill me for them, because the results were the exact same). They left an empty IV needle in my arm for another three hours, which perforated the vein. The inside of my arm is massively bruised from it, which has never happened before. Then they tell me that nothing was wrong (based on the maybe 10 minutes they spent with me total). They stuck me in a Holter monitor and sent me home, saying that the whole reason for the monitor was so that I would be able to see a cardiologist "within a week," which wouldn't happen otherwise. My follow up is in a month. They're going to make me redo all of the tests. Over all, quite horrible, but my compliments to the doctor who stopped my anxiety attack.