Thank You in advance to all CNAs, Nurses , Case Manager, Social Worker and Management for your good and kind services to help Ba Nguyen to eat by mouth again. We are very satisfied of your kind services,Best Nursing Home.
I was having some respiratory issues and was taken to UCI Hospital for treatment on my heart and lungs. I stayed there for a few days, then I was transferred to Pacific Haven Subacute & Healthcare Center for rehab therapy. They had given me several options of other SNFs to go too, but I chose this facility once before and chose them again! I was very happy to come back to the facility, because I knew the staff and everyone there would take good care of me and knew the facility was well maintained. Upon my return to the facility, some of the staff remembered me and welcomed me back. The cleanliness of this facility is amazing! I literally watched the staff clean, clean, clean, clean from the top to the bottom of everything in the facility. The EVS staff is constantly cleaning and wiping everything down to maintain the cleanliness of the facility. The Rehab Team is amazing! They really know to get someone moving. I was able to get my mobility back and truly appreciate Scott and Phoebe for their time and patience with me. Despite the pandemic concerns, the Activities department was great and so much fun! They offered outdoor & indoor group activities for the residents, with arts and crafts! Jazmin and Sandra are great and have so much patience with the staff. They really make it feel like you're staying in a resort, rather than a nursing home. My CNAs and the Nursing staff are so good! If I could, I would give them "10" stars for the jobs they have to do. They all took great care of my needs ... understanding that they are all very busy with so many different things. All the staff was respectful and kind to me and my needs. The food is also surprisingly GOOD! It wasn't your typical hospital style food, but it was very tasty! The diversity of the food was really good too! They served me Asian, Mexican, Italian & American style foods and sometimes a combination of the cultures. For it being SNF food, I really enjoyed it.
I am very happy with the care I received from Pacific Haven Subacute. If I ever need to go back to a SNF again in the future, I'd definitely return to Pacific Haven again ... I wouldn't want to stay anywhere else! I would highly recommend this facility to my family and friends. I am leaving the facility stronger and healthier than when I was admitted. I feel like I'm leaving my family, but know that they'll be there for me.
My husband had a massive stroke. He was released from UCI Medical Center in Orange & went directly to Pacific Haven. Richard could not talk, walk & his head hung to the side on his shoulder. Richard was at Pacific Haven for 9 months. The physical therapists & the speech therapists are miracle workers! The physical therapists taught Richard how to hold his head up, how to get out of bed, how to eat, & how to walk again. The speech therapists taught Richard how to speak again! With Richard s condition, everyone was so patient with him & took great care of him. While I was at work during the day I did not have to worry about him because I knew he was in great hands! And knowing that - took a lot of stress off me.
Pacific Haven is immaculate. The hallway floors shine as you walk down them & the same for the patients rooms. Everything thru out is spotless & very clean smelling! Richard s hygiene was always perfect & he even got his haircut. Up to 2 months ago, Richard was still getting his haircut by the same lady who cut his hair while he was in Pacific Haven. The activities for the patients are wonderful. And the patients food is cooked fresh daily in their kitchen. From breakfast to dinner + snacks - their homemade food is very good!
The entire staff is & are wonderful people. By the time your loved one leaves Pacific Haven - you feel like your own family has grown! We highly recommend Pacific Haven to everyone who has a family member who needs help. Your family member will receive excellent care here & everyone at Pacific Haven saved my husband s life! We are so grateful & blessed that Pacific Haven cares about their patients!!
I had an infection in my blood and stayed at UCI Hospital for 6 days, till I was finally cleared to leave but still needed to go to a SNF for IV antibiotics for a few more days. I chose to come to Pacific Haven Subacute from a list provided to me. I was a little unsure, because this was my first time going to a nursing home. Coming to Pacific Haven was nothing I had imagined, because it was MORE than what I thought. I had such a great experience coming here. The staff is so humble and caring with their patients and really encourage healing and self motivation. The rehab team was really good. They helped me regain strength in my legs, because when I first arrived to the facility ... my legs were really shaky and weak. The rehab team was able to help me get stronger, so I could go home. The activities department was really nice and helpful with keeping me busy. The food at the facility was really good and better than I thought hospital would be. I'm thankful the team and everyone at Pacific Haven Subacute has helped me heal and get stronger. I would highly & definitely recommend this facility to family and friends. I would definitely come back to this facility, if I ever needed to get rehab or treatment again in the future.
Hi my name is Bruce Smillie I was at Pacific Haven for three weeks after I had surgery to remove cancer from my lip and throat area. Just say I was taken care of very good the nurses are outstanding and the physical therapist outstanding as while as all the staff is a very caring. So I would recommend Pacific Haven
My dear mother was a patient at Pacific Haven for 3 years. She had Alzheimer s. I took care of her at home and did not want to let her go, but she needed skilled nursing care that I could not give her. I know that God led me to Pacific Haven because my mom surely landed right smack dab in the middle of a nest of angels. They treated my mom like she was their own relative, and they do this for all the residents. They are so professional, kind, caring and above all, patient. The staff are my heroes. When my friends have to face how to get their parents the best care, I always tell them Pacific Haven!
My father was sent to Pacific Haven from Kaiser needing skilled nursing care with trach care and close monitoring. After being here at the facility for about 3 months he was able to move on to the t-mask and by today he's been able to breathe pretty much on his own and is being discharged home. Every staff member (from RNs, RTs to CNAs) here are very passionate about their job and very welcoming when we would stop by during our window visits (Day & Night). The staffs were always helpful asking us if we needed anything or had any questions. Another plus is that this facility was always kept clean and they always groomed my dad nice and provided haircuts/shaving/showers keeping him looking nice and comfortable. The case managers here Debbie/Terri were always easy to reach too and would call us keeping us updated on any changes or tests that were being provided to him. Our family has been blessed to have him sent here to this facility and to receive the care that he had been given. Thanks again Pacific Haven!
-Vu Family
My grandmother is still dealing with PTSD from being mistreated by staff here; do NOT bring loved ones here. There is a high likelihood they will be mistreated; my grandmother s demands for help were actively mocked and not taken seriously. Definite neglectful behavior at this facility.
I was admitted on October 31st 2020 after being transferred from UCI due to a traumatic accident on the second of that October. I was there for about 2 1/2 months getting care from Nurses and CNAs, Physical Therapists Scott and Benji who have been there since I first sat up on the bed to walking again, Tina my speech therapist who oversaw the steps that I needed to take to eat solids and write again and, my case worker Debbie and Tere to help me get back on feet. it was tough, I did not have my family with me ,I was stubborn but most of all, I was alone trying to heal from what Ive been through. The staff knew that and in a way became my second family because of the amount of pain and suffering I endured. They were with me every step of the way and I appreciate them for all the things they have done. I highly recommend your loved ones if needed to go to Pacific Haven, they will take care of them at the best of their abilities.
I never thought I'd end up in a nursing home at the age of 26, but I did! I was in a traumatic accident and had multiple and severe injuries throughout my body back in October 2020. I was taken to UCI and had multiple surgeries, until I was stabilized and sent to Pacific Haven Subacute for the rest of my recovery and rehab care.
At first, I was scared and anxious of being in a nursing home. My first night at the facility, the staff knew I was scared and did everything to comfort my fears and anxiety. The staff in the Subacute unit were so attentive and comforting to me. The RTs, CNAs and Nursing staff were really patient and attentive to my needs. The Subacute is a very busy unit, due to the level of care the patients (aside from myself) need. My first full day, I was visited by multiple people from every department checking on me and asking me questions. I was evaluated by the Dir. of Rehab, Ryan Cheng who was really nice and informed me of what the rehab department was going to do to get me strong and back home. Scott and Benjie worked with me on my OT and PT movements. I literally had to learn how to do everything all over again with my injuries. From getting dressed to just sitting up in my bed was an all new process for me. Little by little and day by day, I was able to gain strength to learn how to walk again. I even had to work with the Speech Therapist, Tina on how to eat by mouth again. I had my jaw wired shut for a couple of weeks and was only able to drink or swallow pureed foods. I eventually graduated to eating regular textured foods, which I didn't think or know I'd be able to do again. The food at the facility isn't like your typical hospital or nursing home food. The Dietary staff were always accommodating to my requests, even if it was a last minute request.
I had daily visits from the Activities department staff. They were so nice in providing me with magazines and activities to do in my room, since I wasn't able to leave my room (aside from working with the rehab department). Even if it was just sitting next to me and having a conversation about life, it felt good to have someone there just to talk too. My Case Manager, Debbie and Social Worker, Tere were so good to me! They visited me daily and checked on me. They always made sure I was okay and had what I needed on a daily basis. Debbie was always in contact with my doctors at UCI for all my needed follow up visits and making sure my healing process was progressing.
In all honesty, my recovery at Pacific Haven was the best place for me. My original goal was to discharge and go back home before the holidays, but the staff was always honest with me and my recovery so I wasn't too sad that I didn't get to leave when I wanted. So just after the New Year 2021, I was able to fully WALK out of the facility and go home! I am so thankful and grateful to everyone at Pacific Haven Subacute for all their hard work and efforts in healing me and getting me back home. I never thought anything as traumatic as my accident would happen to me, but it did. I never thought I'd be 26 years old and staying in a nursing home, but I did. I never thought I'd walk, talk or eat again ... but I am now!
I would highly recommend Pacific Haven Subacute to all my family and friends, who need to recover from anything or need to have a family member placed. The staff is amazing and treat you like their family. I will never forget the staff at Pacific Haven Subacute for everything they did for me and giving me hope for a new life ahead. THANK YOU!
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