Pacific Harley-Davidson/Kawasaki Review

Awesome place to purchase some toys. Great customer service as well. AJ really helped me out. Highly recommend. Thanks cycle city team.

Just wanted to give the customer service technician Jason a shout-out. Thank you for your professionalism in assisting my husband in this difficult time with his Road King. It really means so much you called us to review the quote with us and explained what needed to be done to fix his transmission, why, and a time frame for when the bike will be ready for pick up which may change depending on when the parts arrive etc . I'm sorry we missed you at the dealership when we picked up the quote from another service technician who I felt was also nice and even left a message on your desk for you to call us when you got back. Excellent example of what customer service should be. :)

Aj was really pleasant to work with and was able to get me onto a bike that still fitted what I wanted and within my budget when my original idea turned out not to fit my budget. Always get quality service from cycle city no matter what I go in for. I definitely recommend speaking to AJ for sales.

I bought a Kawasaki Versys on October 23, 2018 from these guys. Great bike, but the rear blinker assemblies literally fell off 18 months later. There was supposed to be a recall for it. After two months of "waiting for parts" and back and forth phone calls, they insist that the recall work was completed on 28 October 2018 (after I already had the bike). Worst dealer experience ever!

An ok but small selection of motorcycles and parts. They can order a lot of what you need, but you'll probably do cheaper ordering it yourself. Harley's are way overpriced, but that isn't exactly cycle city's fault. Service department does good work, but again way overpriced and the wait time is absolutely ridiculous. I've only ever had a safety inspection and tires mounted here. I took my own wheels off, and took them there just to have new tires mounted and balanced. Still around $200 just to mount and balance tires and it'll take most of the day.

Picked up a new Vulcan S Cafe. Worked with AJ Hurgo and the whole process was smooth. Awesome salesman!

I love the experience of this place. Friendly and knowledgeable staff. Service department (shout out to Jason) was top notch. If this is your first or 17th bike, these are the courteous and no swindling team to go to.

I wish they could keep a good service people there. Their service is not good in my opinion... My bikes is under warranty, I also bought the extended but would rather pay out of pocket and take it to Montgomery Motorsports or do the work myself. I have given them a few chances to provide good service and I feel like it was not good... not to mention they are overpriced

What an experience! Friendly, professional and very efficient staff. I walked in and was immediately greeted by Steven Davis. I told him what I was leaning towards, my previous riding experience (very long time ago) and he introduced me to the Triumph section. I fell in love with the feel, weight and sound of this bike and once he threw me a reasonable price (out the door), I new I had to have it. The most amazing thing, I was in and out in under 2 hours (closer to 1.5 hrs) with keys in hand.

10/10 recommend and hitting up my man, Steven, for a deal.

I recently purchased a Bonneville T120 from Cycle City, Honolulu. AJ was extremely helpful, knowledgeable and professional. I can honestly say that out of the 5 motorcycles I have purchased over the years that this one was the most stress free I have experienced. I d also like to acknowledge Mike in the Parts Department for getting me fitted out with a new helmet. His subject matter expertise, attention to detail and enthusiasm made me confident I made the right decision on my purchase.