Shirley Hale

Review of Pacific Harley-Davidson/Kawasa...

Just wanted to give the customer service technicia...

Just wanted to give the customer service technician Jason a shout-out. Thank you for your professionalism in assisting my husband in this difficult time with his Road King. It really means so much you called us to review the quote with us and explained what needed to be done to fix his transmission, why, and a time frame for when the bike will be ready for pick up which may change depending on when the parts arrive etc . I'm sorry we missed you at the dealership when we picked up the quote from another service technician who I felt was also nice and even left a message on your desk for you to call us when you got back. Excellent example of what customer service should be. :)