Pacific BMW Reviews

Free coffee and pastries in the waiting room lounge area

Great service glad I switched from Benz to BMW. Soran and Paul were extremely helpful.

I give this dealership a good rating because they are helpful but they are expensive and I guess that just goes with the territory I went in to try to get some items off of my car at 18 years old however it is a BMW and I thought that even an 18 year old car I figured it would be a price break but there's not some of that stuff is just as expensive today as it was the day it was made.

In the past few years I took my car there for service. Always excellent and fast service service. Last time after my car repair was done since they didn't have any service car available, they send Uber lux to pick me up instead of asking me to wait for while until there service car back.

I'm on my second BMW, and I've had both cars serviced at Pacific BMW. The service advisers and staff are super nice and helpful -- always a pleasant experience. And the sales staff is extremely low-pressure and pleasant, too. I worked with Issa -- who is awesome and a genuinely nice person -- and I can honestly say you won't find a more honest, personable sales associate anywhere. All in all it's a great dealership. Issa is the best!

Everyone at Pacific BMW has been wonderful to work with...from Dominic in sales to Marco in service. When we arrive for a service appointment, they know who we are, have everything ready for us and the waiting areas are top notch! From fresh, chilled, fruit-infused water to a steady streaming of great movies to entertain us! Friendly faces makes this my only choice for our next BMW!

Great service from Peter and Dona. Also look out for Haik if you are buying a new car. He got me over 5k off the price tag on a demo 3-series. Thanks guys!

The worst service!! This place is all about outrages charges for the most simple thing. Combined with an attitude of complete indifference. Wiring for my keyless entry was severed. $750!! I ask could they splice the wire. No! Require an entire new wiring harness. Refused to consider an alternatives. Just robot reading from the screen. After they tell you the car is ready, it takes about 45 min. to bring it around.

Great people and excellent service
Highly would recomend to all my friends and family.

Pacific Beams continues 2 provide excellent service, reassuring my vehicle is ready 4 the road. Which gives me great confidence. Thanx Pacific...

Why you guys have to offer good deals for people you cannot deliver.Anybody can buy a car with 13 grand down!You just time-wasters prooven to be desperate for money.No matter for you destroying customers credit in the process!

I had a very good experience buying a car from them so far. They have a very nice staff and everything was great

As I loyal customer I returned to Pacific BMW Glendale not thinking about buying a car but only to visit and check car options to lease. Lo and behold and just like that, I went home with a 2015 BMW 3 SERIES 328XI GT Gran Turism. Domenico Condemi went above and beyond his duties as a salesman AND got me the absolutely best deal on a car I love and look super cool driving it!!!! I would definitely refer people over to him and the entire family at the Pacific BMW Glendale. THANK YOU :-)

For the last twenty years I ve been to various dealerships to purchase a car but none was like the experience I had at Pacific BMW. The manager, Ronald and his assistant Fabian (BMW Genius) made the experience smooth and simple. I got the exact car I wanted, paper work was quick and easy and was informed about the comfort access and in portable features of the car. They made sure I was comfortable and satisfied!

No frills, no dreaded negotiations or persuasion trying to sell me packages/upgrades or extra services. Been speaking with sales rep from Nick Alexander DTLA, Beverly Hills BMW for a while but ended up buying 4 series grand coupe here at Pacific BMW. Just texted the sales manager Ronald once after seeing the car on their website. Word of advice, when purchasing a car, deal directly with a sales manager- he can actually work out a deal for you (unlike the sales rep). He replied right away and I came in on my free day to test drive, trade in (my audi) and purchase the car. The process was so simple that I had to ask him multiple times if he doesn't need anything else from me.

Thank you Ronald Rodillas & Fabian for making car purchase such a pleasant experience (doesn't happen very often!)

First of all, I am from Victorville and I am a full time photographer, so I don't have much free time. So when I was searching for a car, I didn't have time to visit dealers in person, and when I called this dealer and spoke to the sales person Marinka, she went out of her way to get me the best deal possible and even told me how to apply for financing online. I didn't feel pressured AT ALL by her, unlike other places, and instantly felt she was a person I could trust. I filled out the online application, which was really easy and after I got approved, she asked me to go to the dealer and check out the car.

When I got there, the car was BEAUTIFUL, however it had some minor defects caused by the previous owner, but Marinka and Thomas the Sales Manager were very helpful and had no problem getting all of the issues fixed.

After looking at the car, I was taken into the offices to fill out my paperwork and was helped by Lucy the finance manager. She told me about all the available options and about a BMW credit card that I was approved for with the same credit check and never rushed me into buying anything. I felt very at home with everyone!

Now I took my car back to the dealership so they can fix all of my concerns, which Danny and his team did and they gave me a fully loaded 2014 5 series to drive while mine was fixed.

I feel very happy about my decision to buy a car from them. Everyone, especially Marinka was very helpful. I will definitely come back in the future to purchase an M6 (which I LOVE).

I can't say enough about these wonderful people, I don't realize why they have so many bad reviews, but after being rejected at BMW of Ontario, and treated badly at other dealers, I can say I will recommend this particular BMW dealer to everyone!

Thanks again!!!

Awesome staff, service and great selection of vehicles

Best car buying experience I've ever had.. thank you Pacific BMW!

Phone girls from service department are very cold and uncaring, they reply to you like machines and create a feeling that you are not actually welcome here.

This is the worst BMW dealership I have ever been to. It really makes me not want to drive a BMW anymore.
I tried to turn in my lease here and they didn't want to take it. They told me they had no room on the lot but were more than happy to take the car should I buy another BMW from them right then and there. Then they told me they would take it if I had bought the car from them in the first place. So clearly they had room. Not very smart on how they lie to people. I checked BMW policy with corporate and any dealership branded BMW should take the car.

Had an appointment to inspect with Lorie. She took me to the sales dept. WHY? And for an hour I had to explain to the guy that I didn't want to buy a car today. Then he says ok and brings someone else in and the first thing this person said is " So I hear you want to buy a car." They didn't want to listen and just sell me a new car. Bad sales tactic. Then when I finally get them to take my no answer, they decide to charge me on every little thing during the return inspection and still not take the car in.

Bad service, bad sales skills and bad staff overall. Steer away from here if you want a car or just go to a broker or something. Definitely don't go here to turn in your car. All they want is to sell you something and if they can't then you don't matter. BMW corporate is aware of this hostile BMW dealership also.

My GF Leased the 328i sedan and they didnt provide a wheel lock for me so when she got a nail in the tire I couldnt take the tire off to patch it instead have to take it to the dealer where they will try to rip you off with a new tire and refuse to patch. What if she was on a long distance trip. Are you telling me you couldnt even take off the tire without a BMW master key for the locs this is CRAZY!!!

My 645 ci I had prior to the lease the mechanic left his screwdriver on my radiator and closed my hood and told me im good to go. Open my hood at home to see a screwdriver in my hood. Bad work.....

Also it is always good to see 19 to 25yr old technicians working on your 50 k or more car. No wonder BMW stands for Break My Wallet there are no experienced workers at all. All the computer mumbo jumbo is put in so they have less mechanics and overhead instead you pay for the incompetence.

Pacific BMW and especially the sales person Mr. Navvaro were great and went above and beyond to make me happy . Thank you for being true to your customers Pacific BMW.

Pacific BMW did an excellent job. Specially I got full support from Jery Gigikian sales manager and have many thanks. He was so patient and good guide to elect till I got my favorite one. I highly recommend BMW since they have most desired models and very cordial staff.

No one cares...Bought my 2020 X7 two months ago. Drove from my small town in Arizona to Glendale CA to pick up the car. They forced me to pay for license and registration on top of my purchase price to their third party company that exclusively handles these matters ( I was told). I have always paid them in my hometown's DMV. They contacted me for additional money due to their mistake on licensing fees. Paid it and asked again for my paper work so I can register the car. My temporary one is running out of time and my numerous calls to Serj (sales), Marisa (financing) and Armando (sales manager) has not been effective. Terrible customer service.
No follow ups and No paper works for me yet :(

We Iove our new car. Thank you Arsen for the grate deal. We are a customer for life.

Glendale Pacific BMW has great, outstanding service. I was able to choose the car that I wanted very easily and comfortably. My family and I always go to Pacific BMW in Glendale because they treat their clients with respect. We have trusted this branch for five years now and even this year I selected my sixth car with Glendale Pacific BMW. I am 100% satisified with their service.

Daniel & Karo are super helpful & very professional. A+ Service

I was shopping for a certified pre-owned 5281. I was able to use the website and selected the cars I liked. I scheduled an appointment with the rep and the cars were ready to test drive. The prices were very competitive and they were open to discussions. The staff was attentive and knowledgeable. The environment was relaxing. I purchased the car that evening.

If you haven't worked with Greg Poland before on purchasing a car, you are missing out. He is honest, fast, easy to work with and makes the entire car buying process very painless. This is my 4th BMW from him and I live 400+ miles away. Thank you Greg!

My experience at Pacific BMW was outstanding as I'm grateful for my service supervisor Manny Cruz. Mr. Cruz is thorough and reliable-rare qualities in the auto service industry!

I just got the car and I love it! The car is beautiful.

Very unfortunate experience today at this dealership, specifically the service department.

After the coolant light came on in my X1, I topped it off with antifreeze, and the light subsequently went off. This displayed to me that the warning system is intact and functioning properly, but there may be a coolant leak or the car is consuming coolant due to a damaged head gasket.

To be safe, I dropped my car off for service as I purchased a maintenance package when I bought my car so, why not? Amie Gasabyan was my service advisor. They took my car for three days, and when I called on the third day to check up on it, she told me my car had been diagnosed and needed a new coolant reservoir floater sensor and that there were no leaks--furthermore, it was going to cost $640 (absurd price) and it is not covered by my warranty. Now, this is obviously not a legitimate claim as the sensor had proven itself to be working, evidenced by it being able to sense that I had refilled the reservoir previously and turn the warning light off. I made this point to Ms. Gasabyan and she was somewhat rude in insisting that the new sensor was necessary--which I did not appreciate.

When I arrived and looked at the paperwork that Ms. Gasabyan had prepared, I read that the floater sensor was "jammed" and needed to be replaced. So, instead of dealing with these individuals any further, I simply waited for my car to be brought out and inspected it myself. Low and behold, I opened the coolant reservoir and the "jammed" floater sensor popped right up, floating freely to its heart's content.

I'm writing this review because I was upset by the fraudulent practices taking place here, the rude service from Ms. Gasabyan, and to dissuade any other BMW owners or prospective customers from using the services offered here. Very disappointing.

Best car buying experience. Soran Hawlery helped me out so much on buying a pre owned car so easy and headache free. I was shopping for a car for months and once I found the car and got the price I wanted Soran did an exceptional job and made the deal go smooth it was like he knew what I was looking for and helped me out with every question I had. Well worth the 3 hr drive I took and would do it again if I needed a new car. Thank you so much Soran job well done

Garbage dealership. Man up, and run a proper business why don't you?

Had bad experience when I was trying to purchase my BMW M4

Excellent Customer Service. I was very happy with my purchase .

Fantastic experience. I called the dealership before I get there and I told them exactly what I want.
They were able to to beat every other dealership by $1500. Pacific BMW is the ONLY place I'm recommending. Extremly helpful staff. They even delivered my car to my house. Best car shopping I ever had.

Best destination for the ultimate driving machine. Great deals and the sales team definitely hooks it up .

Best car service experience In my life ! You guys the best SPECIAL THANK YOU TO EMMI FROM SERVICE DEPARTMENT! She s amazing!
For full car service also the brake change and inspection for rotors it s take only two days awesome. They gonna wash your car the gas and very special service! About the loaner cars the best cars only they give me 2020 x5 awesome car but mine is 2016 thank you

They take good care of me, been going for 4 years for all my BMW service needs.

POOR SERVICE! This one goes out for the Service Rep.
They have a survey which you are asked to participate after a service or first time serviced there. Pre survey, excellent customer service ; Post survey, poor or no customer service.

I reported an issue which they were not able to reproduce during the fist scheduled service. I experienced the reported issue next day after the car was serviced. I made an emailed a video of the issue (loud rattle from the exhaust during cold starts). The service rep. acknowledged the email sent it to the technicians and very quickly responded back to bring the car in for the second time for a fix.

Fast forward, few months pass and the issue re-appears, i take the same approach and email the guy with video. No response, i try following up through calling him and after numerous tries and days, he responds saying that the video will be forwarded to the technicians and he shall get back. It has been 4 days since and an almost 10 days from the original report, NO RESPONSE!

Excellent service department. Horrible sales department. No one greets you when you walk in to look at a car and as if you are asking them for a free vehicle. As if the employees own the vehicles

Greg Poland is the best sales I have ever worked with. Not only was he helpful but gave me an unbeatable price. Jared Loux was the finance manager, explained everything very thoroughly and got me through the docs in less than 20 min. Total time spent at the dealer was about 1 hr 30 min (including test drive) which is the fastest I've ever experienced at any dealership. Will definitely be my go to dealer for my next BMW.

My experience with Pacfic BMW and especially with Henson has been phenomenal. I'd shopped around at many BMW dealerships and luckily I came across Pacific BMW 3 years ago when I first shopped for my 328i. And last month I just returned again to work with Henson to get my 540i. Pacific BMW not only offered a very competitive pricing but also provided me with great service. Henson especially made the process easy and seamless both time I was shopping for my vehicles, especially I live remotely from Pacific BMW and could not come in to work in person with Henson. Matter-of-factly, he made it much so much more convenience and efficient than having me there. That being said, Henson always promptly answered all of my questions or concerns via emails, texts or phone calls. Both time I worked with Henson, he was able to find right car that comes with right options I asked for within my given budget. That was how I found my 328i 3 years ago and my 540i a month ago. Both time, I decided to commit to the car itself prior to coming in to sign the final paperworks. What a stressless process to find a car (not any car, a BMW)! That is to say how much I trusted Henson, the process and the product itself. Aside from the competitive pricing, my two times working with Henson did not feel like just a regular business transaction. Henson and Pacific BMW have built the trust and established my loyalty with not only the dealership itself but also with BMW. That led me to come back for my 2nd BMW recently and I have no doubt that I will be coming back to work with Henson and his awesome team at Pacific BMW again in the future.

I bought a 2018 M550i here because my salesperson gave me a better deal than other dealers in my area. At first he was really responsive and replied my emails quickly. Things had gone bad since I wired the dealership $32k for down payment (the car price is $75k). After they got money, he worked slow and started to ignore my emails and messages. Before I decided to buy the car, he said I would get my car shipped to my home in less than a week but it took almost 2 weeks that since he slowly responded my messages and emails. To make matters worse, he took almost $1,000 for the registration fee and never registered my car as promised. I needed to do it on my own and paid the registration fee myself. It's been over a month since he promised to refund the registration fee to me but I still have not receive it. Do not buy cars from here. You will get a little better price but the worst customer service. Better spend more money to get better service somewhere else and you do not get so much headache like me.

simple and fast BMW dealer, its a dealer that is easily accessible with great vendors. what you expect from any BMW dealer

Always a pleasure working with Danny. He takes care of my 328i like it is his own. Have no complains and these guys have definitely created a loyal customer.

Sometimes buying a new vehicle can be a stressful experience. After doing much research on the new BMW 535D, I hesitantly entered my information into the Pacific BMW website because I knew a salesperson would be calling me to follow up...
Little did I know I would be so fortunate enough to be in contact with Domenico Condemi !!! From the first follow up phone call, to working with us on the lot, to following through on the deal, Domenico was the reason we decided to buy a car at Pacific BMW Glendale!

The process was fast and easy. They helped us found the car I wanted with the right price. They are very professional and the service was awesome. I would go back in the future!

Friendly staff in the service department and the loaner section. You guys and ladies rock !!

Great dealership! Bought my BMW X4 from here. Henson Santiago helped me with the whole process. It was a smooth transaction with no hassle. Henson took a great care to ensure that the whole process was as stress less as possible. Will definitely buy again from this dealership in future.

Cheating, lying, robbing... to be short.
BMW owners spend your money somewhere else...

On a work trip to LA I spotted a BMW X4 on the lot at Pacific BMW and had to drive it. An hour later it was mine, and I was road trippin' home. Thanks Pacific BMW and thank you Issa.

Run, don't walk, away from Pacific BMW. They may wine and dine you before you buy....but once you purchase and they have your money, you are nobody to them.
Sept 2018 we purchased a 2017 CPO X5 and had it shipped to MN. The vehicle has a rear seat entertainment system...which Pacific BMW bragged about. When the vehicle arrived in MN, the remote for the the entertainment system was not in the vehicle. We have not been able to use the system...which Pacific BMW spoke so highly about. We have called and called, emailed and emailed. No one will give us the courtesy of even returning a phone call.
Run, don't walk, away from Pacific BMW! Customer service is non existemt.

We were shopping on internet for a 2014 X3. We contacted the dealer and were called back immediately by their Internet salesperson, Serj Guedikian. We set up an appt, and came to see the vehicle. It was everything they promised.
The wait at their facilities was minor and pleasant: great espresso, cookies, water...
the negotiation was short and effective.
After agreeing, we moved to Finance with Isam. He explained everything very thoroughly and completed this great experience.
We actually never felt we were being sold a car.. It was great buying experience

First time with BMW as I have always preferred AUDI but Soran Hawlery, the Sales Rep, was outstanding with his knowledge of the vehicles and professional in his demeanor. An absolute pleasure doing business with Pacific BMW. Look forward to doing business with them again in the future.

Kurt

Service department is not what it used to be. Unless you have an appointment, do NOT expect a loaner and do NOT expect to get treated with respect. They are too busy to help walk-ins and expect simple service work to take more than a day. No customer loyalty whatsoever!

This is the second car that my family has purchased. The experience has been seamless and I felt comfortable that I was getting a great car for a great price. I worked with Soran and the customer service was exceptional.

Extremely happy with our lease from Pacific BMW. Greg Poland has been super responsive and honest, both are rare to find in a car dealership.

This was my 6th BMW & I can say this was the best experience so far. OG was professional and went out of his way to make the process as easy as possible. He is truly a professional.

Worst service experience ever and I've had many different car brands, never had such an awful experience trying to get a simple oil change, i sat in my cars for an hour and 30 minutes to find out they skipped me, meanwhile others got helped and were able to leave their cars, i will never come back to this dealership.

Amazing service great pricing and financing. They detailed my car and full tank of gas. It's the only place to get your BMW!

Service department is really disaster. 6 hr for an oil change without informing you what is going on and how long it will take the wait.

Do yourself a favor, Go see Anto!
I've purchased several vehicles elsewhere in the past.
This was my first time at Pacific BMW and it was by far the best car buying experience.
Anto is a knowledge powerhouse!
He's professional, experienced, patient, honest, and very efficient.
He asked me what I was trying to achieve from my visit to the dealership, and within minutes he found a few vehicle choices with several buying and leasing options that was tailored to my needs.
Absolutely stress-free, well organized dealership.
Also, Jarod in finance department made the car buying experience even smoother. Jarod was also very informative and honest.
No nonsense gotchas with these guys!
If you're thinking about purchasing or leasing, go see Anto and Jarod.
You won't be disappointed!

First time switching to BMW 3 Series from MBZ 3Series ( 11+ yrs), love the maintenance programs, the deals ,and the exceptional /professional staff offers and assistance.Looking forward to switch one vehicle after another as my other car comes in due.

I am so thankful for the best ever customer service provided at BMW pacific. Every member of the staff was amazing and supportive! And one of them, whos name is Arman, is the best ever professional! From now on I'm a loyal customer of BMW pacific!

Julio Navarro is great CA - courteous, professional, quick to respond, and easy to work with. If you are shopping locally or out of state like me then please contact him! Thank you for everything Julio.

This is my 2nd BMW ordered through Internet advisor Steven Saroyan. He is the best, very professional and knowledgeable on the various models, options, packages. Again, I did research among the various west coast dealerships and Pacific BMW provided the best written quote.
As with all orders or purchases, we as buyers are very excited and at times demanding but Steven is reassuring when he says...you're in good hands...he gets it done and take personal pride upon its delivery. Everyone there at Pacific BMW made sure this out-of-state order happened smoothly.

Just bought a used car from these guys, really good experience. Serj G was fair, attentive , accommodating and not at all pushy. He helped us find the right car for us and an affordable payment. Alex, his assistant was also super helpful, polite and knowledgeable. They both couldn't have made the car buying processes easier. I can wholeheartedly recommend them both.

It was a great experience all the way up until I left my AirPods in my loaner car. Once I returned car I spoke to a staff member who confirmed that my AirPods were found. Unfortunately I was leaving out of the state for a few days so I asked if it was possible to hold them. Staff told me yes. When I came back to Glendale a few days later to reclaim my AirPods all of a sudden no one had any idea what I was talking about and no AirPods we re ever found. Very SHADY MANAGERS AND STAFF. I purchased a $60,000 vehicle from this dealership, the least they could do is return my $150 AirPods. Managers kept giving me run around and it just wasn t worth the head ache. Very petty thieves work there. DO NOT COME HERE SOME STAFF AND SOME MANAGERS ARE THIEVES AND LIARS.

Greg Poland is the best! He made the process seamless, easy, and enjoyable. Will probably never buy a car any other way or with anyone else. Great job!!

I met Brandon Weber the Service Mgr a few years ago when I brought my BMW 135i Convertible in for a service. I was tenative about going to a traditional dealer and being ripped off. I had quite the opposite experience. I have returned many times for excellent service, advice and the fact that everyone at Pacific BMW treats you like royalty. Their product knowledge, and impeccable customer service starts when you pull in, and never ends. I've told all my friends about Pacific BMW and absolutely love them.

Don't buy a car from these guys!!! This is a long review. If you don't want to read the entire thing and you're looking to buy a BMW, go to New Century BMW in Alhambra. They're way nicer and aim to give you the best service. Keep reading and you'll see why Pacific isn't the best choice.

Bad buying experience and even worse service experience. They're a bunch of dishonest people.

They've really stepped up their customer service in the last 15 years. The waiting area is filled with great snacks. Very thoughtful!

Take your hard earned money elsewhere. Way better BMW options out there than this place. They tried to haggle me on a 42k sale for $500. They had no clue I m in sales and know my numbers and both sales guy and manager tried to sell me stories as to how their price on this car was the best on market and how they re doing me one solid in their condescending shlimy used car sales guy spiel. Manager tried to pull the had you come to me before going to my partner I wouldn t have even gone this low scam. Went and bought car at another dealer. Also I don t believe half of these reviews on here. Notice how they re all somehow the same crowd and probably friends that were asked to leave good reviews.
Stay away from this place. These guys are what gives used car sales guys their rep.

"PACIFIC BMW is hands down the best BMW dealer in Southern California. The level of customer service is unmatched, the service is unmatched, and the friendly environment is heartfelt. This is our first BMW and it won't be our last. Soran took care of us from beginning to end and went out of his way to make sure we were satisfied. Andy is very knowledgeable and friendly. He guided us through the entire process regarding our i3. We highly recommended PACIFIC BMW!!"

I had been searching for a CPO M240i for about a month. I found a gorgeous one at Pacific BMW with everything I wanted! It is alpine white, coral red interior with navigation, CarPlay, and Harmon Kardon. If I were to option one out online it would be this exactly!

I first met with Arsen, who catered to my obsessive attention to detail. He sent me close up photos to supplement the ones posted online. Once I got there, he made the test drive process, application, and trade as easy as possible.

I then met with the finance manager Lucy, who was just as awesome as Arsen! She made the process quick and easy for me and made sure I left with no questions.

Finally, my delivery host was knowledgeable, quick, and made sure I left with no questions when it came to the idrive infotainment system. Unfortunately I can t quite remember her name.

Overall it took about 2 hours from the moment I parked my trade in to the moment I drove off in my new BMW. The 50 mile drive from my home was absolutely worth it as every person I spoke to at Pacific BMW was a pleasure.

Edit for service update:

5 stars all around. Once I got home with my M240i, I realized there were some cosmetic areas of concern. My main issue is the bumper had been repainted, and sadly the paint wasn t sticking too well.

Manik and her managers went above and beyond making this concern, among a few others, right for me. The exceptional communication and the customer advocacy she exhibited made me sad that Pacific BMW is 50 miles from my home, because if they were closer I would not hesitate to take my car to this dealership every single time I need service.

It s not often you see a business wiling to put so much effort into post-sale. Pacific BMW is one of the few businesses I actually feel I can trust, and that is saying a LOT coming from me.