PACETECH LIMITED Review

Ordered a TP Link Archer from Amazon, it was dead on arrival, I contacted Pacetech to report this and recieved a less than pleasant reply. I informed them that I would like to return the product and that I would need a courier pickup as I could not travel to the post office due to Self Isolating for Covid-19, and they immediately told me I was lying about the fault, and made sarcastic comments about not arranging a courier and how everyone is going through covid.

Amazon agreed that the customer service from this seller is abysmal and intervened to process the refund.

EDIT: the seller claims no knowledge of this transaction so I have added a copy of the message they sent me as an image below to prove that they are the liars here not me. It just goes to further prove how dishonest this company is.

EDIT2: As you can see from their reply to this review, they will lie through their teeth to get out of the situation they created. The Item I recieved was unsealed, the protective tape stuck to it had clearly been reaplied, and the item did not work. I had already returned it to its packaging and being ill with covid didn't really want to unpack it all again to send photos which would have really not shown anything, you cant take a photo of something that is electrically faulty!
The fact that you are threatening me to take down this review with legal action just shows further to anyone reading it how utterly abhorrent your business practices are. Rather than admit the possibility that the product you sold was faulty, you instead attack the charecter of people who buy from you, your other reviews show that this bully tactic is something you employ over and over.

I say feel free to open a defarmation claim, if I had the time and money to waste I would return the favour in response to the fabricated claims in your reply, that will hurt your wallet even more to bring to court, and I will quite hapilly stand there and defend myself, as all the evidence I need is in the messages you have sent to me. You have been impolite and theatening from the outset. The A to Z claim was not closed but actioned and upheld which is why you were bitter over the return postage as Amazon A to Z are going to claim that back from you also, your continued lies will catch up with you and you are only serving to further damage your reputation.
(screenshot of reply added incase they remove it)

Sent a package here in error for amazon
Anwar couldn't have been more helpful trying to sort my mess out
Great company, thanks Anwar

Absolutely disgusting service from this company. We received a food bag containing rotten banana skins in our order. Emailed the company to be told they were confused and they had never heard of "this food brand / company" which is located pretty much around the corner from the business. No apology. Ordering more equipment from a competitor that offers better service.

Reply to seller:-

I have no reason to lie about the feedback given, we received exactly as we have posted, we are not a competing business and have absolutely no reason to discredit your company. We have provided accurate feedback to what we have received.

Was very pleased with the suppy of a full cctv system. All components were delivered in a very timely manner, well packaged and fault free. Would recommend Pacetech based on there expertise to offer a full range of specification options and stock to hand competitively priced.

Really helpful chaps. I was at my wits' end having tried every avenue I could think of to get an IP camera working on my DVR and they gave me excellent advice and fixed the problem really quickly. I'd unhesitatingly recommend them.

Great guys, verry helpfull with helping me out
Definitely. Recomend paying them a visit.

I regularly buy my CCTV and alarm equipment from Pacetech. Always great a great service and the staff are friendly too. The return policy is excellent.

I recently bought a Tenda NOVA MW5 from Pacetech. Great product and great service! My wifi is now working so much better than before and not to mention it was very easy to set up. I was also stuck on what to buy so I emailed their customer service and they were very helpful. Delivery was also very quick and efficient. Will definitely be buying from Pacetech again!

Came to the right place for my cameras, These guys put together a tailor made package according to my requirements, hats off to there Knowledge. 5 Star.