Always friendly and willing to accommodate my family. When our son was born, we were able to put our membership on hiatus without having to pay full dues until we were ready to get back into the swing of things. Thank you!
Staff had to cancel a sport due to low attendance for my kids. They were able to sign my kids up for a different sport in time for it to begin.
I've only been going here for two weeks and would give it a 5 star so far because of the friendly staff, the 2 hours of child watch and the fact that me and my kiddos have enjoyed it all so far. However, I give it 3 right now because of an incident I saw while swimming with my 2 yr old there two weeks ago. My son and I were swimming during the same time as the preschool class. Two of the boys were in trouble and were being punished by not getting to swim. They were told to sit and watch for the entire hour while every one else swam. And they were crying and screaming the entire time. For an hour. There were two preschool "teachers" there, both swimming with the rest of the kids. They both let the boys sit there crying and screaming. I understand disciplining your child and losing a privilege if you've gotten in trouble, but to punish them for an hour? This seems excessive and careless. I was going to put my son in the program once he is 3, but I seriously question it now. I wouldn't want my children treated like that. Does anyone know anything about the Lil Otters disciplinary guidelines? I know for child watch they let a child cry for 10 minutes before contacting the parent. To intentionally distress a child is a whole other story. Discipline and move on, don't drag it out for an hour in front of the entire class and others to watch.
Good place to swim and newly updated gym equipment. One issue I have is why they are keeping their split schedule. It's hardly busy there and they say it's to deep clean before they reopen in afternoon.
LA Fitness, Chuze and the other big chains are wide open with same restrictions but are open all day. It's a little frustrating because my schedule varies and when I have time to run in and lift or run I can't because it is closed.
I hope they change the hours this summer because if not I'm going to have to cancel my pass and go else where. I don't want to because I love the atmosphere but if they are limiting their members I have no choice as paying full price for half open is not worth it. Please make the change.
RJ and Joanna have completely changed the way this place feels and make it feel completely uncomfortable and makes patrons feel unwelcome and restricted on happiness and fun. Not even due to policy changes or rules, but just general attitude and how things are handled with members. Rude and abrupt and without reasoning when enacting the discipline . Used to feel like a family, now feels like a low security prison.
Been going there for over 40 years love it there great clean and friendly place
Love love love the YMCA! My son really enjoyed the little otters preschool, and told me he is very upset that his new big kid school does not have a pool.
BEWARE OF HAVING YOUR KIDS PLAY BASKETBALL THROUGH THE YMCA TUCSON AREA!!!
Director of youth basketball will not do anything about PARENT bullying a 5th grade injured player.
When a certain incident was brought to his attention, he did nothing about the abuse. Instead he sided with the lies of the Tucson Dragon club since they are the ones that give him the most roster sign ups. Probably for his job security.. ;( He is obviously friends with the owner of the Tucson Dragon Club, A club owner that obviously allows parents to be verbally abusive to kids. What a great example these sick people are giving kids.
This is now being reported to the YMCA corporate office and hopefully something will be done about this abuse.
Going to the Y is extremely important to me and this Y is not my home Y as I'm from Ontario, Canada. I was greeted with a smile by front staff who were very helpful and welcoming. The outdoor pool situation is amazing! This Y has lots of parking, a small towel is available per person. Large change room and body wash/shampoo combo is available. Kudos to cleaning staff - super clean. Bring your own lock is my only recommendation. I will definitely return to Ott Y when I am back in Tucson again!!
I feel like 2 stars is being generous. My daughter participated in the summer camp in Vail. I feel like almost every day she was coming home injured. More than twice she came home with broken blood vessels in her eyes. She said they were playing dodge ball. I feel that, that sport is for older kids, not 6-7 year olds. Also my friends daughter was beat up by another kid at the camp, she is only 6. The YMCA did not contact my friend at any point of time of that day to notify her. They found out through an "incident report" at the camp during pick up. I feel like when incidents like that happen, parents need to notified as soon as it happens. Also the kid that started the fight was able to participate in the camp. The staff at the camp sites are nice people, but some of them are no way qualified in taking care of kids. Also the coordinator Olivia, you can never get in touch with her. I had a couple of questions about adding an extra week of camp for my daughter, which is aloud, and I was going to pay for it, I could never get her to call me back or e-mail me back. The front office staff there never had any answers and always sent me straight to her, but could never converse. Something needs to change with the communication during your summer camps. We parents that are paying over 150.00 a week to take care of our kids deserve better, and so do our children. We want them to feel safe and well taken care of when we are at work. Thanks
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