OT- Optima Telekom d.d., Bani 75a, Buzin, Croatia Reviews

The worst telecom in the country and beyond. No customer support. They charge users for their failures. I would not recommend them to my worst enemy because I would feel sorry for him. Horror!

They cheat everything with an unconditional obligation and without your signature and put it on a contractual obligation. One woman who has someone in a slightly higher position at Optima Telecom told me that they were meeting at meetings to trick people. The internet is so strong that when you are connected to wifi it says wait for a wifi connection to be detected. The worst service in Croatia, even bigger scams than T-com

The worst network is definitely ... the internet wasn't fast but the speed has dropped to such a figure that I can't even go to the internet to search normally, let alone download or upload. When I called the service, they just told me to reset the router, which sounded absurd to me because I had done it before, so it didn't help ... here's day 4, my computer is still on because I'm downloading via their "fast" internet :))) ))))))))))

Everything works for me without any problems from the first day. Speed OK, TV also fine. I have no complaints.

Horror, waiting for a technician to arrive is beyond the legal deadline, customer service is useless. It's a shame there are no grades 0.

But for the zero you played the game I finally got good and then the connection starts the puppy I look ping I see it good but it shoots you constantly on the internet

Don't waste time on OT, they tricked me and I spent two days waiting for the connection to be installed. The people from the call center are polite but powerless, and from the technical support they are arrogant. I give them a rating of 1/5 since there is no zero.

I have never seen thieves and swindlers in my life disaster ordinary bandits and thieves. The internet is catastrophic there is no trace of it I would warmly recommend you to find someone else for internet services.

bad connection (old installations), but they intervene quickly and professionally as needed

Your contract was extravagant over the phone. The speeds of the internet are 2 Mbps, it is said to be capable of up to 7Mbps so now it can not. You do not want to terminate the contract, but you'll have two more years. Well, well, it will pass, so I ended up with you all the time, both privately and businessly.

Disaster, extreme dissatisfaction, you go to them for a better price, but because of that they compensate for it with a nerve stretch, endless waiting for customer support and extra fictional bills ... Thief is worse than Croatian Telecom

They have a high pressure sales call center with sellers who actively lie or hide the truth. One big lie is their free home installation service. What they really mean by free is you are free to do it yourself. Optima has this automatic call which tells you what date they are to show up to your door but what they will not tell you is that it will be a box thrown at your door with hardware you must installl yourself. They have a 14 day cancellation policy but that simple box takes them 12 days to deliver so be quick to cancel your contract with them otherwise their technicians cost hundreds of kuna.
Also their contract is not in pure Croatian but in a remote bosnian dialect or such just to make understanding their crooked words extra complicated.

By switching from h1 to optimum ...
Every time the Internet is shot.
And if without a contractual obligation they do not break the contract they call, they maltreated ...
Of the fifty agents, maybe five of them had references for doing the same.
Each one needs to explain where the problem is.
The disconnected router is retrieved and they call it
claim they can not make a contract break.
????????
SERVICE WITHOUT CONTRACTING OBLIGATIONS
Threats how to continue sending bills and if I do not have a day service.

I do not understand people working in those places and in such a company

DO NOT KNOW JER SAM IN OPTIMIZE OR H1
Well because it is possible for such a company to operate and work legally.
The older lady (neighbors) can not come up with them ... she says she was cheated.
Now I have been convinced of the business of the same.

So something unlikely ..
Remember ... OPTIMA TELEKOM ..

Not professional, inexcusable, ruthless,
Horrible ....

At the Edge of Crime ..

Make up events ..
Example: You are talking to an agent who sends you an email and then contacts you with another agent, and you say who you talked to before before, ten minutes later he says he is not doing it and that he is already a week on a year.

THIS IS OTHERWISE I mean optimum
can not even call ..

The zero rating would be too much ... Fujjjj

We can't wait for the end of the contract and to switch to another operator. Slow service, unfriendly staff, carelessness for clients. Although we tell them that we desperately need wi-fi to work from home, we will end up without it for 7 days. We are still waiting for the fault to be rectified. Calling their technical support is pointless.

One of worst telecom operators in Croatia. Internet breaks very often (like 20+ times per day), and router (new) end up reseting itself non-top. This is very annoying when it comes to business or when you are sending larger emails where you need to repeat the process few times hoping that the connection will last long enough for you to be able to send the e-mail. Avoid.

Edit:
Just to update. Last week I was monitoring the performence of their service. There is of average of 9 drops of connections inside only 1 hour (if you do business avoid every single one tele-operator in Croatia that goes by the name T-com, Optima, Iskon and Tele2).

Now "people" from Optima was calling to offer a higher speed upgrade. At the moment speed signed in contract is 20MBit/s. What I found out is that they are unable to deliver more the 14MBit/s during the day (which on their web is stated as minimum speed for 20MBit/s package - so I pay full price for 20MBit/s so I could through the day have constant minimum speed of that package?!!!), and during the night it tops 17MBit/s all the time, with average actual download speed being 1MBit/s (This is not mistake, it is actual 1MBit/s, not even once it was 14 or 17, or 20. Now what is the point of having a 20MBit/s internet, when your actual top speed is 1MBit/s?!!! If you need to download some business documents and materials from your clients cloud you will wait a few hours or at least an hour - as I do every time I am about to download working materials), and THEY offered me to go for 30MBit/s?!!! How will they deliver 30 when they are unable to deliver 20, 14, or 17, and have crazy amount of problems with stability of entire network all day and night long for every day in a year. Beats me, but hey, I will never accept it because now I pay around 30 euros, and I will be honest here, their services do not worth more then 3 euros if we will be real. Now this is what you get living in Croatia.

Just to mention, Iskon and Optima are T-com child companies. And T-com has a monopoly on telecommunication infrastructure, that means that you can't get a quality service because all operators use the same infrastructure controlled by T-com which is one of the worst in the WORLD. So it does not matter which operator u use, when all of them are T-com child companies. It is probably the biggest monopoly in state.

Now I dare you to try do business in Croatia with this:
- 20MBit/s that is not delivered not even once
- 14MBit/s per day, 17MBit/s per night with having actual download speed of 1MBit/s. HA-HA
- Internet connection breaks of average 9 times per hour, and every few mornings per month if you start to work from 5 am, you will not be able to if your business depends on the internet connection because there will be no internet for like 1 or 2 hours
- Actual download speed is limted to 1MBit/s, and I never witnessed that my download speed ever passed 1.2MBit/s - what is the point of 20MBit/s package then?!!! What am I paying here?! Now contract is sign on 20MBit/s, they can't deliver that speed, they did not delivered that speed not even once in last 30 days. Combo that with very high number of connection breaks (router is 2 meters away from my laptop which means that distance is not an issue since signal is very strong when there is any) and you get the picture how this country infrastructure works.

Have fun.

I do not want to tell you the first time when you do not answer your phone as a second, and I have returned all of your valuable equipment to terminate the contract with you and then charge me the debt of the equipment and send it off from the reputable debt repayment company.

If he wanted to rate with zero, he would give zero. Flee people in the wide harbor of thief bogs. Disaster, all the worst.

Worst service ever, internet connection is by no means working and there is a constant interference, when they are called to report the interference it is very difficult to get them because it is not their goal, and when they report it then they resolve it for 2 months.

Very unprofessional, they never have an answer to inquiries and very often the network does not work

Bad connection, constant internet connection, non-compliance with the provisions of the contract, poor treatment of customers

They made my father's and me's lives very bad because they did not behave correctly and demanded that they be paid a router at the price of 562 kuna.

For the poster each day the break is impossible and the money is getting no more internet than it has

Totally unprofessional and not up to date ... This does not even deserve a rating.

Only unpleasant experiences from the beginning of the business relationship to the end (I hope the end, because they are still struggling to spend about 100 kuna ... bad, miserable ..)

Affordable and high quality. Agents are too much fun. Praise.

How serious the company is is shown by the copy paste responses to the comments of dissatisfied users. At 3-4 meters from the router, there is no signal. You are judged fairly. Sit 1.

I do not work the internet for about 2 hours and as much as I try to get non-answering customer service.

This telecom is truly the cancer of the Croatian telecommunications services. From the fraudulent way of getting new users through poor customer service to services that don't work properly most of the time.

By far the worst internet operator.
1. The connection breaks all the time
2. Ping is not below 50
3. Agents appear every offender
4. They have been sending me field support for 3 months
5. They see the problem not fixing it
6. They make you a fool
7. The first month a good connection of 30mbps and then they fuck you up and put you down to 19mbps which shoots more than Krajna 91
8. Never think of Optima

Optima does not deserve this one star, but there is less it can do.
So, after 3000 calls in the last year, of which 1000 in the last two months, I still have the Internet, which is, compared to other operators, like Thomas Edison's DC vs. AC Nikola Tesla ...
Every weekend I have to call and ask customer service to send me at least a little bit of internet, namely, I had a contract at 4Mbps, and after that contract they offered us a speed of 10Mbps for the same price, of course we accepted. I NEVER got that speed, and after a lot of calls and hours with the operators, we come to the conclusion that my network infrastructure in the area where I live does not support speeds greater than 4Mbps, eyes, 1st thing fooled me, 2nd thing doesn't respect my side of the contract, but come on I need the internet, for fax, for work etc, we will continue this, I can reconcile with 4Mbps. But fig, my people, at my current speed, can't even start SPEEDTEST, let alone anything else.
There is nothing left for me to call and ask the customer service people to renew my connection and make sure they send me at least a little internet, if possible, renew my connection, it takes 3-4 days, I have a speed of 3-4Mbps, after that , same thing 0.14Mbps if you are lucky.
And now I was just so full of **** that every time I explained to them that my infrastructure was bad and my max was 4, and to ask them to send me at least some internet, I would agree with one operator that he put a notice on the above text so that all further operators know the situation, do you think they did it? NO.
And one more thing, somewhere at 1700 calls I was told that the doc technician would never come ...

NOTE; All those who do not know where to take the internet, I suggest that you bypass the optimism in a wide arc, cheat you with advertisements that they have no contractual obligations, get hbo and have brutal technical support.
1. There is no contractual obligation because if I were smart I would write them a lawsuit because they do not respect their side of the contract.
2. HBO oke who loves
3. Of course there has to be support when the internet never works.

Below is a picture, no more nerves. The number of calls I made is figurative, maybe I called more.

Terrible that they sell under their "services". I would call it the services of suffering. In 2 years as many as I had, I rarely had a speed higher than 7mb / s, the connection was constantly breaking, I can forget about work from home because of them, because the connection was not good enough to send emails and similar small actions.

By far the worst. Internet work every fourth day for a couple of hours, and I'm in the center of Zagreb;) not to say that they paid me TV on the first account, and I only use the internet :)) promised 20mbit and I have zero because it is constantly unavailable net. When available, the speed is max 1mbit. Avoid at all costs !!!

They try to charge for using the Internet in a period where it has not been used because they did not have the infrastructure in place and have voluntarily discontinued services for these reasons. The thieves eventually sold the debt to someone, and now I'm fighting them to get rid of that debt

0/5 Unsatisfactory, unprofessional and truly unbelievable in the 21st century. I've been waiting for a new router for 10 days, the customer service is completely useless. Shame.

After almost 6 years of being an OT user, I switched to another operator because of a long-term unlocked malfunction. Given the poor and outdated infrastructure of cable networks, it's no wonder that frequent and frequent breakdowns and breakdowns are called and the customer service is called. Customer Service lately is almost impossible to get that has become irritating. In our case, the Operator failed to repair the breakdown until further notice, and we were granted early termination of the contract. Because of the failure, we had no access to the Internet for more than 55 days, so we changed the other operator. Some things can be tolerated, but in our case, it's been a long time. It also revolves us that we have received an automatic call from the voice machine after the termination of the contract and the transfer to another operator where they claim to be completely wrong that we owe it to something that we did not. In the obtained solution of the decision of the Complaints Commission, everything is detailed. In the end, extremely bad experience and dissatisfaction with this operator !!!! NEVER AGAIN!!!!

They come in the door twice knocking say 60 mb / s I assure that they can not persistently argue the opposite. Ping a minimum of 51-56.

Fast Net ... ping locks on 250 ... when the bumps do not come back for 2 hours and it's bas super ... download speed top ... 30 mb skips 20 min

Fraudsters who contract older people over the phone. Poor and unbelievable, but unfortunately true. I do not recommend anything. Avoid in large numbers.

Worst Operator in Croatia.
Alooooo ... HAKOM does anyone read these reviews. Forbid their work because they cheat. See if there are any other companies in Croatia that have a Google rating of ONE .... OPTIMA only.

Shit shit, I've been fucking with the internet for 4 weeks now ... The worst customer service in Croatia doesn't do anything ... shit shit

in 21 st breakdowns a month once, if not more, support is hard to profit,
as such, it can hardly match anyone with its price

Looking for an operator, Iskon lost SK. Sorry, I'm reading the reviews and I won't even contact Optim.

A totally unprofessional customer relationship. For years I have been a user of their trio package of tv, flet internet and phone. I had no contractual obligation. Their agent called me and offered to switch to optics with a contractual obligation of 2 years. with the price of 305 kn. I accept, and after a month or so, none of the optics. I also get an invoice plus the contract amount. I call SZK my agents connect with each other, in the end they can not deliver me the service agreed upon the contract. The next morning the phone works, opti tv does not have internet. Again I call SZK called that day six times talking to 17,18 agents to the breakdown technicians. And then the craziest agent replies: you have nothing to do with us and you don't use our services (I talk to a landline phone and watch opti tv) and I get their account properly, another agent had to turn off the old service because they wanted to turn on the optics but then they saw that can not provide this service but must return to the old (someone probably needs in New Zealand) to get there includes, third: arrest optics by us will be in 7 days and this will check, going here I am now the person in tech. you will have internet service turned on within 2 hours you do not have to worry or call again and so on. I mention that objection for the account sent to the email listed on the account in the event of a complaint sent though, as they had not received (by email) probably going through the NSA and they checked that does not contain a potential threat to the safety of Optima. If the company went poor, they would say that the father would be worse off and worse than the mother. Shame on you for doing business in Austria and Germany.

By far the worst internet operator in Croatia. He doesn t deserve this 1 star either. Anyone considering switching to their network should first read the ratings found on this page. A waste of time, nerves and work. They are not able to deliver even the legally guaranteed internet speed, not to mention the speed they state in the contract.

i advise everyone not to take optime services as these are not services but a nerve pack

Horrible experience. I contracted an internet package that they never activated or ever got an explanation for why I never got it. Operators in customer service each time give a different explanation.

Horrible service, tv after the update impossible to watch because it blocks. Technical support is awful or nonexistent and I won't talk about the basic package because there are a couple of programs that repeat content or release old seasons while some other actors were still alive ... I would not recommend the enemy briefly and I am sorry to have signed a contract with you at all. .

Agreed internet speed 20 - 30mbps
Supplied 0.53Mbps
Price: 189kn with home phone.
The internet is fast enough to open YouTube and when I get back from work it still loads the video.

Coma from the Internet, so we activated our multimedia services. Of course they charged. I'm switching to another network.

I am forced to work from home. Without any announcement, I ran out of internet and phone service. Customer service stated that I will get a new router that will solve the problem as soon as possible. The delivery man arrived in a day. Without any notice of arrival, he concluded that no one was home and the package was not delivered.

3 weeks ago they reported a malfunction and called us several times to check us out and no one.3 weeks without the phone and the internet. The service ever and worst service ever has ever been more than optimal.

The only technical support that if the operators are busy within a few minutes call back..Internet excellent, choice of tv programs also ,. There is still delivery of the invoice by mail ..

We will be on H1 telecom and the internet - everything works great, no problems ever. It is taken over by Optima telecom, the router and the Internet come up or are terribly slow or not working at all. The speed is 28 mgb / sec, and the page says "super fast internet" with the "signal booster" that we do not want (when reporting a failure, our operators are persistently trying to force the same miraculous 24-month contract that we also do not want, ie we are completely in OK that we have the internet without the contractual obligation that we had through H1 telecom and which can be done at any time, which Optimi obviously does not answer). And behold, the Internet, despite its fantastic advertisements, is either terribly slow or absent. Since we are paying you and you are not delivering the service then we will cancel you. Currently I am writing from my mobile device and the mobile Internet on the vouchers until the router stands for decoration. We also reset the fact that we didn't use the internet at all until July 4th, since you sent us a router traveling all over Croatia, I guess. Of course the June bill came neatly and has to be paid for, and the flat internet service for that same June was not used and does not deliver.

Optima Telecom is the biggest garbage that has happened to me in my life. I have not respected any of the contract. but the gentlemen are asking for the penalty payment.

Terrible Internet. Connection bursts, constant interference. 10mb maximum speed. The agreed speeds are not adhered to. Use the internet.

Definitely the worst operator in HR. The link shoots constantly, when you have it you can not open the page ... 56k speeds were fast for this Optima delivered to users. You can not get a customer service for half an hour, which is not so strange as they are probably called all the remaining boaters who are still with them without the internet. Avoid at all costs. And rating 1 is too large for such garbage. The wait for the customer service is minimum 45 minutes. Disaster. It will probably be lost as long as all the users who are just with them are gone because they are contracted.

After the disappearance of the Internet on H1 I was called by the operator of Optima Telekom. I did not want to extend the contract, but they started to send the invoices without having to get the equipment and the writing of the "phone signed contract." After the reclamation their comment was "so now you have to pay the bills for 2 years!" So without my consent in force, I got a contract for 2 g. Sounds unbelievable but true. You do not even communicate with them, since you are the most sophisticated company.

The new TV interface is phenomenal to me, I like how easy it is to use and it adapts to the user bass

The fastest optics in Croatia work great for me
I recommend pork

Bottom line, the worst operators in the world, please, if you want to save your nerves at all, to get away from them
-Internet is fast as if we were Fred Flint's age, for example, often youtube can't even start, TRAGEDY
-I won't even write about rewinding the program, but it's impossible to watch it constantly comes a circle where it is loaded and it is totally irritating and invisible so that this option as well as it is missing
-when you call them they say that they seem to be on the signal that everything is fine hahahahahahahahaha
NETWORK COMEDY

Thieves, use lies and fraud to ask you to sign a contract. After that, neither TV nor Internet disasters are doing anything. Everything according to the principle of signatures is still who you are ... Complaints do not apply, they are scampering to solve something and nothing. It looks like T-Com is managing Optimus, all by the old one.

Very bad. The Centers use T-comes that are 10 years old. And users do not have any rights. If they do not have the charge, they will be in custody. It is waiting for repairs by month and the rest of the day. My recommendation do not have any business with them.

Very bad internet weak and constantly interrupted..

Katastrofa.Brzina interneta mi je max 5 mbps.Ugovorena je 16..Srecom 10.01 mi izlazi ugovor

Such unprofessional behavior of the Optima service !!
For a week now, they have not responded to calls and other ways they mention contact, they refer to the lack of workers, and we have been users of their services all week without the Internet and so on. Unbelievable, a disaster. The only thing left is to change the operator !!

A terrible service ... incongruous operators ... impossible to deal with them. When I contracted the internet speed 30 after 20 days, it was reduced to 10. It has a month off and it does not monitor the end of the problem ... I certainly do not recommend it. Avoid in large numbers.

Liar thieves, run away from them as far as possible

The internet is getting bad .. I got a warning for a forced payment for a bill that was paid .. etc not to be listed .. mostly a bad experience

I have been using Optima for 4-5 years. Horror. On good days it goes up to 7 mbps, it doesn t go 15 days without interrupting 3 days in a row. They promise more than 20 mbps and sometimes I don't even get 1 mbps download speed. I don t understand how this doesn t fall into theft, so this is a shame. I will switch to T com or something but everything is better than this