OrderUp Review

Good Afternoon

I am beyond disappointed with the service that I'm yet to receive from Order Up. I placed an order for PF Chang's at 4:08 pm on today Sunday March 5th. Here it is 6:06 and I still have not received my order. I just hung up the phone with someone from your customer experience team and he stated due to some type of error with the communication between OrderUp and P.F Chang's my order was being prepared as we speak. I have several concerns with this. One, had I not googled the customer service phone number for your company, would I have been contacted ever? Two, I have ordered from Postmates, GrubHub, and UberEats and NEVER once have I experienced anything like this. The gentleman from the customer experience department offered a $5 credit toward my account. Including your service fee and the driver's tip my total for my order was $57. That's not even 10%. I pray to god the quality of my food more than meets my expectations for having to wait for now 2 hours. This is unacceptable customer service for customers for any company. I expected so much more from your reputable company but I have been let down.

List email as sole option for customer service, but does not respond to emails in a timely manner. Impossible to change or cancel an order. Customer service was unfriendly. Never again

They bring me the food I want and have some great customer service supervisors.

Horrible! One star because you can't post unless you give at least one star. (Way to keep those ratings up!) Order was incorrect and there is no way to get the correct order to you. Communication is through e-mail, and the only offer for restitution for the food I did not get, was $5, toward my "Order up" acct. My coworker went without dinner and I am expected to be ok with using this delivery system again?? Not!! This is not a reliable or responsible delivery company! Sorry, maybe they will fix these glitches??

Hey everybody, I just received an extortion email to an address that was only ever used once (to signup for OrderUp). That means that they have had a data breech (and they're probably not even aware of it yet). I will copy the body of the email below. If you have received something similar recently and you have signed up for OrderUp in the past with that same email address, then your data had been compromised too. Here is the email:

Email Subject: Incriminating content mRRm15

Message:

Good afternoon!

I think that this message is totally surprising for you!

I have harsh news!

Last time when you visited adults web site, you computer was attacked by badware.

That virus enforced front camera of your computer.And this way I have leverage against you. On that videoclip you toss.

In a little while thatbadware could get access to the leads. And it is going to dispatch videorecord to your contacts.

Do you want to check it? Then you have to make payment to me 383 American dollar in BTC crypto-currency.

This is my Bitcoin number - 16pbpAwPc8tmgJF2wnPVLQP3adzmVhxbHi

Make haste! You have only 28 hours!Sorry for grammar- I don t know English.

I have plundered hobbled it this postal address.
It's not main email address! Please don't answer to this email.

I've been using OrderUp for a while now, but their service has gone down. No wonder why they have restaurants dropping from them left and right. Their customer service team doesn't know what customer service even means. When a loyal customer's food is delivered with a driver that reeks of cigarette smoke so bad the food smells like it just took a bath in cancer and the customer reaches out to the company they shouldn't have to wait over an hour for an answer from "support". An issue like this should have been followed up with a phone call, not just a generic email.

I'm glad the company is being bought out by GrubHub. It's going to be hard work for GrubHub to rebuild the customer base that OrderUp so badly messed up, but it could be done.

was surprised to see they had a lot of my local favorite restaurants on their site. pretty quick delivery as well

THIS is one of the WORST CUSTOMER SERVICE EXPERIENCES that I have ever had. NEVER USE ORDERUP!!!! I never leave reviews, but the horrible customer service forced me to. I had TWO bad experiences with this ratchet delivery service. The first was false advertisement when I went on their website and twice filled out a pop up screen promising $7 off my first order. I was supposed to receive an email with a link, but the links never arrived. I called their customer and they told me that they would credit me for my second order "after" I placed my first order. I advised her that is not what the email promised.

I tried them again and actually purchased from JNJ Southern Kitchen in Baltimore, MD. The restaurant is only 10 minutes from the house, but it took them an hour and fifteen minutes to get there. When I spoke to the delivery guy on the phone, he told me that he was at the house. I asked him what took so long and made him aware of my displeasure with the time that it took to receive the order. The delivery guy asked me, "do you want the order or not," hung up the phone and left. Spoke with the restaurant who said that they called the driver who went to deliver to the next order. The person at the restaurant said that he would cancel order and abruptly hung up.

Called Orderup who and spoke with Dawn who was really helpful. She said that she issued a credit of $10 for the inconvenience and would have investigative team contact me. After a few days passed by, I remembered that I did not receive a phone call. I called them and spoke with a supervisor named Jen who told me because the order was "attempted" I would not receive a refund. The order was not attempted. The delivery guy hung up and left before he attempted to deliver our food. I told her that I would contact Paypal to get my refund and their customer service SUCKS!!! This is an horrible company, DON'T USE THEM. USE THEM IF YOU WANT TO WASTE YOUR TIME AND WASTE YOUR MONEY!!! DO NOT USE THEM AT ALL EVER!!!! EVER!!!!

Got a gift certificate as a gift. It shows on my order up account. But, because of the merger with Grubhub, I get redirected to the GrubHub site to place my order. There s no way to enter my gift certificate code on GrubHub because they require a 17 character code and the Order Up code is only 16. I spoke with a rep at GrubHub, who couldn t have been any nicer, but she was ultimately unable to help me and neither was her supervisor. I emailed the help email for Order Up. I did receive a very quick reply asking what city and state I was in. I was then instructed that my request had been sent to the next help level because the guy who was emailing me wasn t able to remedy the situation. I was told it would take up to a day to hear back. Well because of that, we had to make other dinner plans. The gift card was a gift from a friend after our son was born. With a three week old baby, the convenience of not having to cook dinner would have been greatly appreciated. At this point, our friend is out the $25 they spent on the gift card. After searching for about 20 minutes, I fiannly found a number to call for a Order Up. Will be calling today.

App never works correctly, they send dozens of emails with discount codes, then do not honor them. Poor customer service.