ONVZ Reviews

Why can't I have my claim paid directly to the healthcare provider? Because we have no contract with that. Well, sign that contract and make it easier for me. The healthcare provider will.

Top service and the only insurer for people who want complete freedom of choice in choosing your own doctor, hospital or clinic.

Logging in is complicated; you shouldn't be too old for it, but it seems quite safe.
Declaring is very easy, excellent.

Declarations are constantly being refused, without giving clear reasons, I have to constantly chase it, very tiring, also expensive, I switch as soon as I can.

The website opens very slowly. After logging in with Digid it takes minutes before I could submit the claim.

ONVZ as a health insurer for years. Excellent insurer, everything is handled quickly and correctly. Employees are very helpful on the phone.

I have been with ONVZ for years and I like it very much.
The coverage is excellent and they are ready for you if you have any questions.

After declarations of care costs for a child of 11 already rejected several times, yesterday again a rejected declaration from abroad. (Incidentally, I never get a message if a claim has been rejected! That used to be)
The employee did not want to be helpful.
Onvz: where has your good service and reimbursements gone? #not satisfied anymore # hopefully it will come again # severely disappointed

ONVZ will reimburse what I need. Plus the ease of claiming and the speed with which ONVZ pays me back, make me happy to choose ONVZ

If you submit a declaration to the ONVZ, you must keep a close eye on this. For me a declaration has disappeared twice.
Collect monthly but not pay out!

declaration submitted via the app and it has suddenly disappeared without any message from ONVZ

It took 2 years before I received an answer as to why they do not reimburse the claims. The system.

Clear website (easy to declare) and smooth handling of claims! I have been a satisfied customer for 3 years now!

very satisfied with our fast and accurate
client for years hopes to stay for years to come

I find the possibilities of digitally entering declarations on the computer are becoming increasingly difficult. People with little computer experience will increasingly refrain from this or abort the declaration.
It is currently unknown to me whether the mobile phone system has also become more complicated.

Onvz is one of the worst insurance services in the market. They do not help you with finding GPs and I spent few months to get my claim amount back. Better not to choose ONVZ.

Very clear site, fast processing. Price quality ratio more than excellent. Can this company recommend everyone!

ONVZ health insurance is professional and customer-friendly. The relatively slightly higher premium is more than offset by the good quality of the service. Recommended.

Informatie voorziening is heel slecht. Ze passen ieder jaar de voorwaarden aan in het nadeel van de polishouder. Je zit veel te lang aan de lijn of aan de chat

Do not respond to questions or emails ... could expect a response within 2 working days, it said. Am 7 days further now!

site is almost never accessible. it is very difficult to upload declarations. This has been the case for a VERY long time! Not professional, not contemporary. Bad quality. Bad value

super service ONVZ. operator Simone explained my questions clearly. And this way of submitting invoices is great! Thank you, district nurse Annemie Delissen. Of course ONVZ has been insuring for years, the most friendly health insurance!

Clear information, good service, easy declaration and fast payment

Fast handling of declarations and good telephone accessibility.

Worst ever.. They don't deliver proper information, trying always to charge you the impossible. Even in case of emergency with worldwide insurance, they denied the refund.

Do Not go with them!

I have been insured for years with the best insurer in the Netherlands. I am always properly addressed and claims are processed super fast.

Tevreden over ONVZ algemeen echter trage site om te declareren is een minpunt.

Excellent service. Correct handling of declarations. Good insurance

problems with submitting declarations via mobile iPhone .. on the PC it works

App does not work properly if you submit 49.95 for physio, they will pay zero. If you do not pay attention, you will not get anything back. you have to submit it again. We did and will now see what happened ...... I don't have much hope that it will go well.

They say VrijZorg Choice and Best Service, but you should soon forget that. I should have changed my declaration 7x, because it did not exactly according to their requirements. When the declaration was fully submitted according to their standard, they finally came with the information that my practitioner is not reimbursed at all ... Which they could have already told after the 1st declaration.

In addition, they are not transparent at all if they reject something, so you must have your own administration in order and then call every time if you want to know why they do not pay.

Finally, I have tried several times to speak to a manager to go through this annoying case and to find a possible solution. Unfortunately they refuse this with the excuse that it cannot ...

So if you want to be treated as a number by one of the more expensive health insurers that does not keep their promises, then you should definitely try ONVZ.

Worthless insurance
Large part of claims not treated as alternative, but insured for! Must submit again.
Many own costs for multiple parts. Eg no contribution with blood tests or medication.
Never ONVZ.

moderate reimbursements for the purchase of hearing aids, only 75% reimbursed and a personal contribution. in short, at 2000 costs only 615 are reimbursed.

Good app and quickly put your money in your account after a self-paid claim

ONVZ is the WORST insurance I've ever dealt with. Especially for expats! Avoid! They refuse to reimburse your medicines and treatment. They tell clients different things by phone and by e-mail. In general: they do everything to get money from you without paying any bills afterwards. I am about to complain to SKGZ!

everything fine !!
fast and good settlement !!

B.V. Declaring invoices is very easy. Moreover, I have only had good experiences with ONVZ Zorgmaatschappij.

FYI: Relocation .... We have chosen ONVZ because of the treatment options. My wife has been treated for years by a rheumatologist at the hospital in Tongeren (Belgium). And that went well. After all, we lived in Belgium and returned to the Netherlands after 13 years and my wife gets the syringe for the Rheumatism / Atrose that she has not been reimbursed in Belgium in the Netherlands for years. Moreover, the Versalius hospital had no agreements with ONVZ but with CZ and VGZ etc. While this was on the internet. So deception. Now we can no longer transfer. My wife must now start in the Netherlands from the beginning and we do not want that, so we have to read the year and next year switch to ...... right, but no longer at ONVZ. It's a pity

Insured with the ONVZ for years, good service and services. Useful ways to declare, App and internet.

Very satisfied with the quick and correct handling of declarations.

Bad insurer. Service has declined enormously in recent years. Probably one of the most difficult in the Netherlands when it comes to handling fees. Countless phone calls to get a few bucks reimbursed.

If your health is dear to you and you value quality, this is a fantastic insurance policy. Especially Optifit super fit and have extensive coverage. It is not the cheapest, but that is understandable with this good service, friendly, helpful employees, quick handling of the.d. notes and ample coverage for e.g. physiotherapy, osteopathy and alternative medicine. I have been with the ONVZ (formerly Allianz) for years and will, if the policy does not change drastically, be happy to remain a customer.

Major changes in fees are announced via an email, which resembles a commercial, which requires scrolling down and clicking a link.
Spreading reimbursements for orthodontics over three years in order to earn a three-year premium goes right against the innovative developments, in which orthodontic appliances sit in the mouth for as short a time as possible.
After that, they claim you have never put up a defense (oh well, five emails and three calls ...) and you are allowed to pay back because they made a mistake themselves, because they apparently had not yet made their own changes in their system. All this, of course, with collection and litigation costs.
Just before that, they had already made a mistake by reimbursing the healthcare provider instead of me as an insured person.
What a disgusting display of power on the part of the person who cares for their policyholders.

Apparently I can not post 1 review and have therefore made 1 star of the 2 stars.

I hate to have to use this medium and will hold back.

ONVZ's communication is very one-sided. You will not have the opportunity to speak to the person who is going to work with your privacy-sensitive information and to discuss orally whether it is understood.

There is no free choice of doctor, as mentioned: there are restrictions, you have to apply for them, but nobody really knows how and if you ask repeatedly how things are going, you just have to be patient.

Current policyholders are the victim of a high cost of claims: you will of course get that if you first promise to reimburse an awful lot: then you will attract customers, but if the cash is empty afterwards, then you have not made an accurate assessment at first.

With treatments that have already been deployed by healthcare providers who are doing their utmost best, continuity is jeopardized.

Modern techniques to ensure that treatments run predictably and smoothly are not embraced.

The response from ONVZ, as can be read here, is a question of the known way and suggests that they want to help, but nothing could be further from the truth.

Healthcare providers are pressured, blackmailed and threatened with investigations.

This is about money and not about care.

Contact forms on their applications rattle and you will not get further with them by telephone.

I don't know what has happened in this organization in the past three years. For years I was satisfied and happy, because taking good care of me and my family is paramount. Honesty, justice and transparency: important values that are in danger of being snowed under here, possibly as a mirror of society.

It makes me frustrated and sad and the well-rehearsed telephone 'I can imagine that' is starting to lose its shine.

Customer service excellent and helpful.

Computer system of the back-office drama (rigid, not built for different situations, apparently has no data from public sources) that the friendly people Vande customer to put a complete fool.

Incomprehensible that ONVZ is destroying its good reputation.

I was trying to get my basic health insurance by ONVZ for 5 months! They were asking me for documentation, sending me to request the statement WLZ from the SVB, not replying to my email, pointing me to old mails and all in a circle again. I now have a new insurance company and got my health insurance within two weeks. Lucky nothing happened to me in those 5 months. Hope this is just my bad experience with ONVZ.

declaring without login is very useful. EVEN more convenient if you can upload multiple declarations in one go ...

Arrogance on the phone, I read in other reviews, I also experienced.

You will be treated as a dog after being a customer for 40 years. If you want to declare something or when you call you will be sent from the box to the wall and everyone will hide behind each other when there is a payment. Very bad policy conditions and get misinformed by ignorant staff, which will mislead you and give you big fat bills. 1 star is still too much !!!!

That is the worst health insurer ever. Communication with them added me health problems. AVOID!

I have been affiliated with ONVZ to full satisfaction since 1987. Only the submission of claims is highly controversial. A claim can only be submitted for one care provider. Why not fill in several healthcare providers on the claim form as before. Moreover, it is ridiculous that you have to enter both the date of the outward and return journey. It is not usual to stay longer than one day with a specialist, physiotherapy, etc.

For years the health insurance company for me. The app. is super handy (once you get it going). Not the cheapest.

as a format for scanned documents only JPG and no jepg are accepted, this means that the format for kneading must be adjusted. This is often a hassle for many people. Many scanners store scans in JPEG format.

I have been a customer of Onvz for 3 years now. This is due to the reimbursements regarding osteopathy. They are the only insurance in the Netherlands to reimburse this 100% at a time, with a maximum amount per year.

In addition, I am satisfied with the customer focus, they make it easy to declare yourself. Are easy to reach and respond neatly and correctly.

Declare via App is a drama, small fold and photo is rejected

Too laconic in handling no communication if an invoice cannot be read, you must find out for yourself. mail is not received.

Once j has been installed, MJNONVZ works properly. But that logging in takes sooooooo long

Never ever deal with that shady company! Your bills will be never reimbursed! The employees lie by phone. Please don't believe some "sweet" fake reviews here apparently arranged by them. Cheating!

I think the ONVZ is a fantastic health insurer, fast with handling and good coverage!

perfect, simple declaration, all right, I like that

Friendly staff on the phone, everything clearly and quietly explained.

This morning I spoke with one of your employees. Extremely friendly, knowledgeable and above all, patient. Compliments.
Kind regards, Joost Pieterman

Declaration submitted for repair choose. ad . 220, =
A code for an amount of .18.00 was incorrect, according to the ONVZ employee. According to the dentist it was good.
Despite the fact that I pay .426.00 premium per month for 2 people. there was no cooperation whatsoever to arrive at a satisfactory solution.
. The .18.00 but pays and look at another illness costs at the end of the year. me. The ONVZ employee thought this was fine.
And to think that at the turn of the year millions are spent on advertising to acquire new customers.

Pay attention! ONVZ lowers premium discount in 2019 with 72 per year if you take a higher deductible of 885 !!!!

As a physio I did not have a contract with ONVZ last year. Because ONVZ opted for a so-called "physio-friendly" policy in 2019, I got stuck in it again and signed a contract. Stupid, because the KNGF trade union is now completely complaining about the checks that are being carried out at our work. Once but never again: next year no contract (and higher rates for me). As a physio I determine what I do, not the insurance.

An excellent health insurer with accessible service and the online services are well secured and easy to use.

Doubted for months to post this but after another refused bill I've had enough. I've been with ONVZ since 2008 (12+ years) but the last 4 years they've just become an incredible hassle to deal with. Support is always nice and courteous but it's always a dead end. As an expat I even get regular doctor visits denied. I pay 200 EUR a month ( 2,400 a year mind you) for an extended insurance and so far they've re-imbursed 93 in medical cost. And you have no idea how many times I've followed up for that 93 EUR. They even wanted me to pay a translator cause the language of the bill wasn't supported while it was pretty clear the name of the medication was the same as the the one that's on the obligatory list of the dutch government. Meanwhile they talked themselves out of paying 800 euro for a shingles treatment and now a doctors visit for a corona test. I've had enough. I'll be ending my insurance with them and warn everybody to stay for away.

My kids will probably need braces next year. Appointment made in January. Everything was properly reported to ONVZ and asked to change the policy. Refused due to foreseeability. SHAME. Of course, most teenagers get braces. Am I so honest that indicated I am refused. Thank you ONVZ!

I don't often post reviews, but this insurer makes it so colorful that I have posted something anyway. The services provided by this insurer have deteriorated enormously in recent times. People used to think along with you, now every contact with customer service is a dead end. See the name Melvin Besselink mentioned more often in the comments; I also have bad experiences with letters addressed to me as an insured person on his behalf. ONVZ appears to be committed to a policy of rejecting complaints. This worked for me, I will switch to another insurer before 2021. Too bad to see a company destroying itself like this (for profit?)

ONVZ is a company made up of people, that works for people. You notice that time and time again. You are not a number with them, but a valued customer.

Very satisfied with this insurance, it is a necessary evil
but if things can be arranged pleasantly and easily digitally, that is a bonus. Mrs.

Much too complex to see what you have submitted, what they are still working on, etc.
A quick and easy way to submit claims.
And also fast payout.

Excellent organization, ample coverage, fast payment, clear submission and review

Friendly staff on the phone, everything clearly and quietly explained.