Major changes in fees are announced via an email, ...

Major changes in fees are announced via an email, which resembles a commercial, which requires scrolling down and clicking a link.
Spreading reimbursements for orthodontics over three years in order to earn a three-year premium goes right against the innovative developments, in which orthodontic appliances sit in the mouth for as short a time as possible.
After that, they claim you have never put up a defense (oh well, five emails and three calls ...) and you are allowed to pay back because they made a mistake themselves, because they apparently had not yet made their own changes in their system. All this, of course, with collection and litigation costs.
Just before that, they had already made a mistake by reimbursing the healthcare provider instead of me as an insured person.
What a disgusting display of power on the part of the person who cares for their policyholders.

Apparently I can not post 1 review and have therefore made 1 star of the 2 stars.

I hate to have to use this medium and will hold back.

ONVZ's communication is very one-sided. You will not have the opportunity to speak to the person who is going to work with your privacy-sensitive information and to discuss orally whether it is understood.

There is no free choice of doctor, as mentioned: there are restrictions, you have to apply for them, but nobody really knows how and if you ask repeatedly how things are going, you just have to be patient.

Current policyholders are the victim of a high cost of claims: you will of course get that if you first promise to reimburse an awful lot: then you will attract customers, but if the cash is empty afterwards, then you have not made an accurate assessment at first.

With treatments that have already been deployed by healthcare providers who are doing their utmost best, continuity is jeopardized.

Modern techniques to ensure that treatments run predictably and smoothly are not embraced.

The response from ONVZ, as can be read here, is a question of the known way and suggests that they want to help, but nothing could be further from the truth.

Healthcare providers are pressured, blackmailed and threatened with investigations.

This is about money and not about care.

Contact forms on their applications rattle and you will not get further with them by telephone.

I don't know what has happened in this organization in the past three years. For years I was satisfied and happy, because taking good care of me and my family is paramount. Honesty, justice and transparency: important values that are in danger of being snowed under here, possibly as a mirror of society.

It makes me frustrated and sad and the well-rehearsed telephone 'I can imagine that' is starting to lose its shine.