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P
4 years ago

Great hotel to stay. Well connected with MRT, also...

Great hotel to stay. Well connected with MRT, also connected to one word mall. The mall has lot of food options in the basement. Breakfast is superb , rooms are spacious, very clean washrooms, staff are very helpful. Do your bookings in advance as the hotel is full most of the time.

J
4 years ago

Reasonable rates and great rooms. Very modern and ...

Reasonable rates and great rooms. Very modern and clean, with great breakfast spread. I had my wedding at this hotel and the staff are all very friendly and helpful. The food was fantastic during the banquet so the chef is very good,and responded well to our comments during the food tasting. The bridal suite was absolutely gorgeous.

B
4 years ago

good

F
4 years ago

Very good hotel conveniently located. Direct acces...

Very good hotel conveniently located. Direct access to the big mall OneUtama as well as sky train going direct to Bukit Bintang in 20 min.
Rooms are spacious, service is excellent.
Great breakfast with huge amounts of choices from all over Asia.
Lists of restaurants around and in the hotel.

K
4 years ago

Great hotel. Great location. Staff good. Very help...

Great hotel. Great location. Staff good. Very helpful check-in (we got an upgrade), great link to shopping mall. Lounge live band were excellent and helped me spend more time there than planned.
Buffet breakfast was really good.
All in all a very nice experience

i
4 years ago

Shopping complex layout planning is not customer f...

Shopping complex layout planning is not customer friendly. Additional signages are worth investing to remind one who is unfamiliar on orientation relative to the first or "old" wing with the newer "new" wing. And remind oneself where one park is of utmost important to avoid being totally lost !

D
4 years ago

GOOD

M
4 years ago

Warm

O
4 years ago

Very comfortable hotel.

Very comfortable hotel.
There are outlets throughout the room, and you can use Japanese style power cables without adapters for Malaysia.
However, please note that the voltage is different from Japan!
The breakfast buffet is large in size and spacious.
Also, because there is a huge shopping mall next door, you can go without getting wet.

N
4 years ago

Ok

N
4 years ago

I stayed 20 nights in OneWorld of KL. Unfortunatel...

I stayed 20 nights in OneWorld of KL. Unfortunately I had an accident and broke my leg, which happened during my last 2 days in KL. The hotel did not show any sympathy as normally a 5-star hotel shall act. I have to prolong the stay for 2 days, and the hotel kept de-activating the door cards on and on, despite millions of calls and talking to the counter directly not to de-activate.

When I checked in, the receptionist agreed to include the millage and write down the card number, but when I checked out, they said "No" for any millage. Acceptable!

And the hotel charges credit card without prior consent of a client.

p
4 years ago

Nice

R
4 years ago

Good

R
4 years ago

Dark

P
4 years ago

Overall experience was good. But there are some di...

Overall experience was good. But there are some disappointment.
1st, the air con was not working in our room but your technicians managed to repair it.
2nd, hairs was found in the toilet which means the room was not properly cleaned.
3nd, mini fridge is not working. We didn't realised it till we took our drinks out on the 2nd day.

J
4 years ago

Very high class hotel run by Bandar Utama. Rooms a...

Very high class hotel run by Bandar Utama. Rooms are nice. But don't know why they don't bundle free wifi, you have to add on to get it. Location is very convenient as it is connected to 1 Utama shopping and of course many offices. So good for guests who willing to pay and easy meet up for meeting. To save on your hotel parking when visiting, might be good to park in 1 Utama and walkover to the hotel. If staying then ask for free parking.

A
4 years ago

Okay

One World Hotel Kuala Lumpur

One World Hotel Kuala Lumpur

4.4