One call, that's all you are going to recieved from them. And then you have to start calling every few days. Week 6 trying to get things scheduled, and that's with having to travel an hour and half away, bypassing 30+ hospitals/clinics/offices that could perform the test but are smart enough not to ally with One Call. This experience had been a nightmare, headache, and redundantly ineffective. 0/10 I do NOT recommend.
If I could I would give a no star review with this explanation. I have had appointment scheduling issues, not the end of the world, I had some equipment mailed to me and it was all correct but there was a miss communication with the shoulder sling I needed for surgery, this resulted in me making a dozen phone calls to these lovely people, being transferred and transferred spending half a day to get what I needed and then had to be fitted for this equipment two days before my surgery. Inconvenient but not still worth a terrible review. On the day of my surgery I was told that I would receive an ice machine, I was told I would leave with it, this didn t happen I suppose because of one call, they called me about an hour or so after I got home from surgery to make sure I had the ice machine before surgery, these are the same people that scheduled my surgery for 7 am that day. I informed them that I was home from surgery and needed this machine they said they would mail it, I was told that it would be brought to my home that very day as requested by my surgeon. One call informed me that they would see what they could do, called me back around 430 and said they couldn t get it to me but would process for an overnight delivery. So they lost from 11 am to 5 pm before shipping, here it is the day after surgery all of my pain blocker is gone it s 1 pm and still no ice machine. So when I look back at what one call has done for me I can effectively say that they messed up every step of the way, I was delayed weeks initially on getting an appointment and couldn t schedule or do anything on my own, they shipped but didn t ship equipment that I needed to be fit in at a preop for surgery never showed up , and now as I pace my home in pain the day after surgery I don t have equipment that I should have left with yesterday. So yes less than one star, very unprofessional and extremely disorganized company, not what I expected based on the level of excellence the company I work for expects. I hope to never have to deal with one call again and have asked for a better option from my employer. Sincerely from the person you failed.
Edit, ice machine showed up the day after surgery around 2pm but did not contain the shoulder attachment. One would literally think that this was intentional, because how could it possibly be this bad. Now two days after surgery no shoulder attachment, One Call did say they would send it while they also blamed it on the shipping company. Did not say when it would arrive, so as I sit and wait with holes, sutured and screws in my shoulder, I m hoping all of those employees as well the people I work for can agree that this is how they would want their loved ones to be treated. Completely unacceptable.
Received an e-mail from One Call wanting to schedule your diagnostic procedure(s) which have already been approved by your insurance . This or these procedures were requested by your physician . (No doctor was named. Just your Physician ) All of my doctors do their own scheduling and none of them had ordered any procedures or diagnostic testing. My primary care doc suggested that it was a scam and to ignore it.
Out of curiosity, I Googled One Call Diagnostics and found them to be a real company, however, I still wonder how legitimate they are. After reading the reviews, I am also wondering if they have added scamming to their menu of services .
NONE of my doctors had requested any kind of scheduling services from this company. Now I am wondering how they got my name and email address. And to what purpose. When I tried to call them to attempt to obtain that information, I was put on hold forever. I never spoke to anyone.
The new call center is terrible, unfortunately you cant understand anything they say and they cant understand you half the time either, leave you on hold forever, and they never seem to be able to help send auth forms anymore! We used to be able to call and get ahold of someone asap and they would fax whatever you needed over. now they always say they have to put me on hold and they cant help me, and I get transferred multiple times.
Octavia,
We are still trying to verify your employment. I am working with Accurate to get everything aligned, but it will take more time to get everything clear. As such we will have to push your start date back to 7/06. This will allow us time to see if we can verify the employment.
You will hear from Katina or Lynda so that they can get you a new offer letter.
This is a email I received from a recruiter Name Melissa case then minutes later I received a call from her where she was being very rude stating that she had better things to do all because the employer wasn't verifying I work with the company and after I was giving and accepted a job offer she sent another email stating
Regarding your application for the open position of: Medical Transportation Coordinator, Intake
Thank you for applying to One Call Care Management and giving us the opportunity to review your submitted information. We appreciate that you took the time to apply for this position. We receive applications from many people, and after reviewing your information we have decided not to advance your candidacy at this time.
Please continue to view our open jobs, as they change on a regular basis. We hope you apply again in the future should you see a job posting for which you qualify.
Thank you again, and all the best with your career pursuits. I am very frustrated and unpleased with the professionalism of the recruiters
As a manager of a DME/Pharmacy i have been trying to get payment close to 60 days for unpaid transactions from this company. i would not recommend working with this company as they will get you to dispense products and fail to pay. First time partnering with ONE CALL and it will be the last time as well.
4 stars due to being difficult to get to entrance, especially if you're a pedestrian. You have to go through the parking structure fromthestreet. Address isn't readily visible. Otherwise, it's a lovely place. Has a coffee shop just inside the entrance, to the right. Main floor bathrooms are a little far, but very clean and large (I'm in a wheelchair).
I was an independent driver with them for a short while until I got wise. They tell you that commercial insurance is not necessary to drive for them and that you are covered by their 'umbrella' policy but they won't supply you a copy of it. They tell you that California's law that requires you not to be a 1099 driver (AB 5) and instead, be an employee of the company, is not relevant to them.
Run, don't walk, away from this company, in my opinion.
Good news is they paid me although MTM pays better and they do require commercial insurance (for a reason)!
onecallcm.com
