If I could I would give a no star review with this...

If I could I would give a no star review with this explanation. I have had appointment scheduling issues, not the end of the world, I had some equipment mailed to me and it was all correct but there was a miss communication with the shoulder sling I needed for surgery, this resulted in me making a dozen phone calls to these lovely people, being transferred and transferred spending half a day to get what I needed and then had to be fitted for this equipment two days before my surgery. Inconvenient but not still worth a terrible review. On the day of my surgery I was told that I would receive an ice machine, I was told I would leave with it, this didn t happen I suppose because of one call, they called me about an hour or so after I got home from surgery to make sure I had the ice machine before surgery, these are the same people that scheduled my surgery for 7 am that day. I informed them that I was home from surgery and needed this machine they said they would mail it, I was told that it would be brought to my home that very day as requested by my surgeon. One call informed me that they would see what they could do, called me back around 430 and said they couldn t get it to me but would process for an overnight delivery. So they lost from 11 am to 5 pm before shipping, here it is the day after surgery all of my pain blocker is gone it s 1 pm and still no ice machine. So when I look back at what one call has done for me I can effectively say that they messed up every step of the way, I was delayed weeks initially on getting an appointment and couldn t schedule or do anything on my own, they shipped but didn t ship equipment that I needed to be fit in at a preop for surgery never showed up , and now as I pace my home in pain the day after surgery I don t have equipment that I should have left with yesterday. So yes less than one star, very unprofessional and extremely disorganized company, not what I expected based on the level of excellence the company I work for expects. I hope to never have to deal with one call again and have asked for a better option from my employer. Sincerely from the person you failed.

Edit, ice machine showed up the day after surgery around 2pm but did not contain the shoulder attachment. One would literally think that this was intentional, because how could it possibly be this bad. Now two days after surgery no shoulder attachment, One Call did say they would send it while they also blamed it on the shipping company. Did not say when it would arrive, so as I sit and wait with holes, sutured and screws in my shoulder, I m hoping all of those employees as well the people I work for can agree that this is how they would want their loved ones to be treated. Completely unacceptable.