The new call center is terrible, unfortunately you...

The new call center is terrible, unfortunately you cant understand anything they say and they cant understand you half the time either, leave you on hold forever, and they never seem to be able to help send auth forms anymore! We used to be able to call and get ahold of someone asap and they would fax whatever you needed over. now they always say they have to put me on hold and they cant help me, and I get transferred multiple times.