Omni San Antonio Hotel at the Colonnade Review

Old musty rooms but clean and safe. They brought me the wrong food for breakfast, but fixed it pretty quick. Not the best stay, but not a bad hotel.

Place is awsome they helped us in every way that they possible...

I loved how you look at the place clean! The workers look kind.

Very clean, staff is attentive and nice. Good space. Parking is not fantastic. The lot is difficult to get in and out of and there isn't enough parking during professional events.

9/20/14: I will be reviewing this tonight!
Had a great night!! Great staff!!

It wasn't so much the hotel but the event was a waste of time. Job fair set up in a small room with maybe 10 employers, after waiting in line almost an hour.

The hotel is beautiful! The room we stayed in was very clean, quiet, comfortable. There was a big window in the room with a spectacular view of the city. Very pretty at night. I will definitely stay here again!

Went to meet some out of town friends in the lobby, staff was friendly and helpful, hotel seemed lovely and our friends had no complaints!

My experience at the Omni was warm and welcoming. Although the property is undergoing renovations it did not take away from the comfort and hospitality of the staff. I would recommend the Omni at Colonnades. It s close proximity to good dining and shopping is a plus.

Great staff, clean spacious rooms, sauna, indoor and outdoor pool. Kid friendly. We will return.

Attend a church there on Sunday mornings. The staff members i see there are very courteous and the areas I utilize are well kept.

Great hotel. Nice place to relax and have fun. They have all you need from a hotel and really great service. I recommend to all.

The staff here is always friendly. The weekend breakfast buffet is always great.

Decent. Staff was very friendly, but food is pricey and wifi is not free unless signing up for program.

The hotel is very quite and peaceful. The room are clean and neat. Easy access to major roads and freeway. Have plenty of food and market close by.

The front desk check-in process was great. The room itself was nice, but the entire night our room reeked of marijuana and the college kids at the pool screaming for hours into the night made the visit less than enjoyable. I probably won't return.

Very pleased with all the amenities and services offered. A+ to all the personnel.

I've stayed here in the past and it is awesome. Recently we went to Easter brunch and it was amazing.

Old, out dated, smells moldy, toilet flushes poorly

However, the lobby is nice and the staff is great

Awesome! We booked two nights at the Omni as part of a Sea World package, and we could not have been more pleased with the accommodations. Yes, the decor of the rooms is a little dated, but they are very clean, and comfortable rooms. The staff is magnificent, very pleasant and friendly. We enjoyed the breakfast buffet that was included with our package, it was wonderful; fresh ingredients, made-to-order omelets, and tons of fresh fruit. Our eight-year-old loved watching the kid-centric movie that was playing outside at the pool, and for the wife and I, we enjoyed the hot tub and poolside refreshments.

I highly recommend this hotel to anyone that is visiting San Antonio, and we will definitely be choosing the Omni again in the future.

The base boards in front of the window are the vinyl type. It fell down and I stepped on the nail that s supposed to hold it up. Figured hey, things happen. So, took a couple pictures and went to the front desk on our way out and let them know. They said it would be taken care of. Unfortunately it wasn t. Was the exact same when we came back to the hotel a little after midnight. So, told them the next morning and a hour later they sent some one up. He didn t re nail/ staple it back, he sprayed it with a spray adhesive. Was a horrendous smell. Glad we only had to tolerate it for a short period of time before we checked out.

Nice staff, clean rooms, 1 microwave on the 8th floor for everyone to share. Pretty pricey restaurant and bar.

The service of course was amazing and the amenities. My only complaint is the comfort of the bed. Although my husband is point out to me that everyone has their own Comfort level and it's hard to please everyone I would still have to say I did not have a comfortable rest.

Nice, but the AC was not working due to the weather. Will give 4 stars.

Went for Thanksgiving buffet. Worst buffet I've been to. Meat was dry, they started picking up food 5 minutes after we were seated. Then our wait staff disappeared, we had to find our waiter at least 5 times. They were more concerned with breaking down and eating themselves, than waiting on the people who paid $50 per person to eat. We had 9 in our group. Will never go back.

We celebrate dour 25th Anniversary here dur to the fact our flights were canceled. This hotel was great and made the best of an unfortunate situation. I loved it here and will visit again.

Very impressed by every aspect of my stay here. Kind and attentive staff and a beautiful hotel.

Nice hotel in an ideal centralized location near the commercial corridor on the NW side of San Antonio. Close to some great food options and right next to the highway. Only 10-15 minutes from downtown.

Everything was fantastic. Very clean. No complaints at all. Great price for what it has to offer.

Very nice place. Some of the staff was friendly. The shuttle bus is very very late. I guess you get what you pay for. The cable kept going out on some stations and the lobby, meeting rooms, and hotel room were extremely hot. People bought personal fans to cool off.

The location is very easy to find. Grand ball room comfortably fit over 300 people. Good food along with exceptional service between the bar and wait staff.

Ridiculous that they charge that much for Wi-Fi access.

The front of house staff at the hotel are very friendly and accommodating.

I have family in San Antonio and have used this hotel twice in the past 6 months. I choose this hotel over others because I have young children and travel alone. I always feel safe here. Also, the pool is nice as they have an indoor and outdoor pool.

We love the Omni. They are well cared for hotels that offer very good service. The rooms are comfortable and clean. This hotel is located just far enough outside of the main area of San Antonio without being too far out. It was a very nice stay and we would stay here again the next time we are in San Antonio

Hotel was absolutely beautiful. Everyone was extremely nice and went out of their way to ensure everything was just right. Will definitely be going back

The service was excellent. The staff were really polite and ready to serve.

Good stay. We went for our anniversary. We were on the 10th floor with a beautiful view of the sun set. Breakfast buffet in the morning was very good.

Friendly and helpful staff, beautiful hotel, and amazing food at Bolo's!

Excellent service at front desk staff, our host from restaurant was nice and helpful, we definitely recommend the hotel.

Great place. Rooms are nice, hospitality services are great!!

Sister got married there and was told she'd have a bridal suite in which she and her bridesmaids would be able to get ready in. Upon arrival, they did not have a room for her and ended up putting her in an empty meeting room that was not suitable for that purpose. Luckily there was a restroom down the hall but that became a little obnoxious after a while. At the dinner, however, the staff was very friendly and the manager was great at communicating with me to ensure the bride and groom were happy with everything.

The room isn't as impressive as you might expect, given how nice the downstairs area is, but great service, great extras, and great people made my overnight stay more like a mini vacation!

CON

Room:
*Poor lighting - lamps instead of overhead lighting so it's hard to work anywhere but at the desk and difficult to use the entry mirror
*Dated/dreary- due to dark decor + poor lighting. Makes room feel small despite comfortably fitting 2 queen beds, desk, TV cabinet, and oversized chair
*Retrofitted fire sprinkler via slightly-lowered ceiling in the entry.
*No fridge/microwave
*Only one nightstand (between beds) = nowhere to plug your phone / set your glasses if you're on the outside
*View was of ugly flat roof

Bathroom:
*Small - maybe 12-in. on either side of toilet to maneuver (pic)
*No fan - open door to vent
*No place to hang towels. Art over the toilet so clean towels are on a stand beneath the sink next to the toilet (questionably sanitary and less accessible)

General:
*WiFi is $10 ($15 for high-speed) unless you sign up for rewards program (tradeoff = junk mail)
*Breakfast option add $20 (typical of hotels with full-service restaurants). Note: fab breakfast (see below)
*Ugly-colored/patterned carpeting

PRO
General:
+Airport shuttle +Bellhop (tip)
+Infused water in lobby
+4-5 elevators
+Indoor pool (heavy chlorine) + hot tub (pool towels)
+Outdoor lap pool + Free dry sauna
+Fitness center (pics). Enter through pool area
+On-site massage/spa options
+Airy, well-lit vaulted lobby
+Large open, comfy lounge w/bar
+Gift shop with treats for all and everything from otc medications, insect repellant and sunscreen to hairspray, deodorant, and more.
+Ballrooms and 2nd floor conference rooms
+Bolo's restaurant inside (wasn't open at lunch time and we ate dinner out)
+Complimentary newspapers in lobby and near elevators

Room:
+Localized floor plan (~20 rooms in a figure 8 around the elevator hallway)
+Joined rooms option via lockable exterior landing area.
+Hair dryer, iron and board (spray starch available for a small fee), and a bath robe.
+Shampoo, conditioner, and lotion are all a generous size
+Option to delay your checkout until 4pm for an additional $50 (otherwise checkout ends at noon)
+Key drop box on your way out

Omni restaurant breakfast (not Bolos, see pics):
*Note: Buffet is $19.95 each ($9 for kids) without the inclusive room package
+The hostess, Mimi (manager?)= AMAZING! Super helpful making sure our visit was perfect. Even brought me tea to go, including miniature honey jars!
+Elegant western motif (full-sized fake topiary mustang, tumbleweeds in Iron balconies, framed images of cowboys, and the occasional horseshoe-derived detail), without being cheezy.
+Buffet includes sausages, potatoes, scrambled eggs, biscuits, gravy (vegetarian option), Eggs Benedict, pancakes, "danishes," muffins (delicious), bagels, toast (variety of jellies + Nutella for topping). Omelet station, cereal station (low-fat granola, too), hot cereal (oatmeal) station, fruit station (blueberries, blackberries, strawberries, cantaloupe, honeydew, pineapple, and off-season watermelon), and yogurt (sucralose-sweetened and Greek options). Request hot chocolate, complete with whipped cream and a pretty sprinkle on top !
+The salsa! So many are all heat and little flavor but this one was the opposite - mild enough to pile it on and so flavorful you'll want to!

I have always had a good stay here. Never an amazing stay or anything that I would say is outstanding. Clean and comfortable rooms. Good price for what you are getting.

Lobby and facilities are nice. Rooms smell a touch musty and are a bit dated, but very clean. Very nice hotel, but not what I would expect from an Omni. Staff is phenomenal Very efficient and helpful at every turn.

Nice hotel, friendly staff. Nice gym and pool. Good location, with plenty to do without a far drive.

Loved the heated pool a d plenty of towels to dry off. Nice atmosphere and people.

The best hotel is gorgeous. It's perfect for a small wedding. The View on the 20th floor is perfect. Can't wait to stay here again.

as has always been the case, our stay was great. Friendly, professional staff and very accomodating

Clean and comfortable. Not the same standard as other Omni's

The staff were warm and welcoming. The room was quiet and comfortable. Would definitely stay here again.

Very busy area, small parking lot and only 1 set of restrooms on the ground level.

I highly enjoyed the food that was served during the event. More so, the lobby and the outside of the hotel is stunning.

Attended a wedding here and the staff and facilities were very nice.

Very clean hotel. Staff is excellent. Quiet rooms (as long as they don't face I-10 where the traffic can be a bit noisy ).

Great service and views.. Colse to every thing you'll need for a great getaway..

Hotel and rooms are very nice. Dinner in restaurant was good, as well as service, but less impressive than many restaurants in San Antonio.

This Omni Hotel is fantastic. Grace was not only our waitress for breakfast but she also took care of us at the beverage/food area at the pool. She is wonderful. She even remembered our order from the last time we stayed at this Omni. All of the Staff and food at Bolo's restaurant is superb.

Was excited for my weekend stay here, but things were not as I expected. The beds were dirty and stained, valet experience was a mess giving me the wrong keys. The amenities for this type of hotel left me unimpressed. The only plus was the friendliness of the staff.

The environment and ambiance is awesome. The customer service is on point and they are very helpful. As of yet, the most comfortable hotel bed I've slept on.