4 years ago
Avoid this company!
Avoid this company!
Quick Service, but the cost was unreasonably expensive !!!
Our hot water system stopped working 2 weeks ago, we rang up Omega Home services to have the unit replaced. Matt came within 1 hour and confirmed that the unit need to be replaced and gave us a quotation of $3671.8 for the supply and installation of a new unit. We had to pay the full amount upfront
The new unit was delivered within 1 hour, it's a AQUAMAX-G390SS-HOT-WATER-STORAGE-155L system. The installer came in later in the evening and finished the installation within 2 hours. However the new hot water was not working and the installer had to return later that night to refix it.
We checked the price of the unit the next day , the unit cost about $1100.00 to $1200.00 ,There is an online quote of $1398.00 for supply and install of the similar unit ( Same Day Hot Water Service). That means Omega Home Services charged us about $2500.00 for the installation !!!
We checked with a local hot water system supplier and was told that a normal installation fees is between $400.00 to $600.00
We did not think the fees is justifiable . We contacted Omega 3 times to explain the cost, we received no reply so far.
Avoid this company. Get a few quotes first. They are just too expensive and you wont be able to get any reply from them afterwards.