You're union drivers need to learn some customer service. If this was my business and I was able to make this type of change I would go back to the ever wonderful Grain Process for all our flour needs!
November 21, 2017 - Whoever was driving your company truck on Markham Road south around Progress Avenue (south of 401) needs a good talking to. Almost caused two accidents.
Driver made an illegal turn on a red almost hitting pedestrians
OVERNIGHT PARKING YES WASHROOM YES AND STAFF FRIENDLY UNLOADIN VERY 1.30 HR
Olympic Wholesale has a big selection of products, more than just food. It offers baking utensils, various packaging - one-stop shop for this kind of supplies. So, it should be an ideal company to deal with. Except it is NOT.
Misinformation (and sometimes total lack of information) about available products were quite common from the beginning. A very rude accountant adding spiteful comments unrelated to our financial dealings, numerous delays with order preparation, several other problems showing incompetence, and general lack of promptness were quite hard to deal with. But as I learned it was just the beginning.
When on a modest order of about 20 different items FOUR things were handled wrongly, resulting in wrong quantities, two paid-for items totally missing, and two other items I never ordered nor wanted sent to me in error the real unpleasantness began. That caused me losing money being unable to produce what we needed with only part of required products but lets concentrate on dealings with Olympic.
That was over half a year ago. Since then I tried in vain to make them fix the problem and deliver paid-for goods. Instead of prompt assistance one would expect, I only received lame excuses and endlessly broken promises that they will look into that - next Monday , after the weekend , and so on, so on, for months to come. Not even once an apology for errors, or a hint of admission that these errors were easy to avoid and are embarrassing. It feels like dealing with spoiled preschool children playing a game of running a shop. No spine, no sense of responsibility, no customer support.
When after months of trying to get the missing items I got tired and requested a refund, guess what? I just got more broken promises, and recently my emails are not even being answered. It is now half a year, and I am yet to see my refund for items paid and never delivered.
It is in total contrast to what I would expect from any decent company, and I find it terribly disappointing. To give it a justice I should say that the boss seems to be a well meaning person, but also completely unable to control things. I am now looking for another supplier, and I am quite sure that whoever I will find, it won't be as bad as this. It is not easy to fail on all fronts when handling a simple order so things should be better - wherever I'll go. I am approaching my retirement, I dealt with great many companies in my life , and in all honesty this is among my worst experiences ever.
If you are looking for courtesy or just a basic but decent customer service and don't want hassle or money spent on nothing think twice. I share my bad experience to help you have a better one than mine.
No sense of professionalism or i should say nonsense receiving personnel (claims to be the safety coordinator), bottom pics will tell how safe their yard was. Do not bother to deliver or pickup loads from here.
For the Management, look at your yard, and just so you know a semi s transmission costs more than your brand new Cruise.
Staff at receiving needs to learn manners, I give free mannerism classes so feel free to get schooled anytime.
Pic 5 is from a yard across the street, in can you have an excuse that it snowed last night.
a professional driver.
olympicwholesale.ca
