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What reviewers say about OCS Worldwide

Generated with AI from 15 reviews on Trustburn · updated 27 days ago

Customers describe OCS Worldwide as helpful, competent, professional, and personable, with some reviewers highly recommending its service, while others report delivery, tracking, damage, and communication problems.
What does OCS Worldwide do?

OCS Worldwide provides cross-border delivery, returns, customs compliance, fulfillment, and UK domestic delivery services for international eCommerce retailers.

What are the most common complaints about OCS Worldwide?

The critical reviewers wrote about packages going missing, tracking that was not updated, lengthy delays, damage to parcels, poor communication, and unexpected charges or import taxes.

AI-generated from reviews on this page. Verify anything important with the company directly.

Tim Beerepoot
Reviews 1

I have been using OCS Worldwide for 7 years. During this time I have found them to be very professional but not at the detriment to being human and personable (like the larger carriers) when I need them to go the extra mile. Never a problem. Nothing is too hard for these guys. HIGHLY RECOMMENDED!!!! Thanks guys :)

Haley Sharrad
Reviews 1

I have used many different services including Parcelforce, MyHermes, Landmark Global, Australian Post and FEDEX and I haven't found a more helpful and competent service. I now have an account for my new business and my account manager Gavin Ferris couldn't be more helpful and supportive. I would definitely recommend.

Audrey Fitzhugh
Reviews 1

their service is terrible. My package from England arrived in such bad shape it was unbelievable. The box was damaged so they taped it completely up with their OCS fragile tape. There were several large dents and it appeared as if someone stepped on the box.

Ewa Sonnet
Reviews 1

when the package is delivered to the/your local sorting office it is marked as "Delivered" with some overseas couriers, which is wrong how can it be classed as delivered when it is at the sorting office and has not been delivered to my address, my parcel sat in sorting office for a while i inquired to what was happening with it, they said it's out for delivery, it never arrived.

Karen Bright
Reviews 1

I would like to highly commend Hannah at OCS Worldwide for her exceptional customer service for me today. Through circumstances out of both our control, my husband's passport was stuck in the Depot. We live in Yorkshire and we fly to Singapore tomorrow morning, so just a bit of pressure! Hannah was proactive and did everything she could to help me to ensure that the passport will indeed arrive today and so my husband can join me on our trip!! Many thanks.

Anna Cole
Reviews 1

By far the worst experience of my life, a mental looking English man was mumbling, shouting clapping his hands over his head like a monkey, while I had asked about my shipment. Very old looking place anand inside the building, NO one was able to help me track my shipment, sent over a polish girl who didn't speak english what a joke of a company

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About OCS Worldwide

OCS Worldwide is a cross-border delivery, returns, and customs compliance specialist focused on international eCommerce fulfillment for online retailers. The company partners with established and emerging retailers, particularly in the fashion, apparel, and lifestyle sectors, supporting shipments to destinations including the USA, Canada, the EU, Japan, Australia, and other global markets. Its services encompass delivery solutions, return solutions, customs and duty handling, fulfillment, and UK domestic delivery for eCommerce. OCS Worldwide positions itself as a retail logistics partner, tailoring cross-border shipping processes from fulfillment through final doorstep delivery.