There is a clue to how this company does business in its telephone hold music. Where they could just have inoffensive music like any other company, they have a 'fact of the day' that takes 20 seconds to run through and repeats over and over and over and over: 20 minutes and counting at the moment. It is *insanely* annoying and appears designed to infuriate people into putting the phone down rather than holding in order to speak to one of their staff.
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Forget about getting insurance from Ocaso if you think you might ever claim for anything. NO explanation to why they reject your claim, and won't accept any evidence beyond their 'own' assessment.
They drag out the responses for a month or months at a time, slowly making you lose the will to live and hence give up claiming as you are just given standard card responses that never really answer the questions/queries you are raising. NEVER had a worse experience with an insurer.
Terrible, unprofessional, so slow and useless: they do everything they can to NOT pay anything for the claims. Avoid at all cost Ocaso insurance company.
Needed a short term policy whilst my property was empty waiting to move in, offered incredibly flexible cover with exact pro rata rates. Can't complain.
They set Quadra Claims Services on who sole purpose is to find ways to scam you out of your payout who then set substandard contactors on to side with them...If your claim is allowed it will takes weeks to months to get anything
We decided to stop using Ocaso after a major valuation error on their part led to a substantial withdrawal from our current account without any warning. The matter was rectified, but not without a fairly harrowing period of stress. I hope the checks and controls at Ocaso are improved in light of this.
OCASO is a deceiving, Unreliable and unprofessional Company.
Stay Away From this company. You'll save yourself, Stress, Anxieties and loss of money if you go with another company, any company other than OCASO. I insured my buy-to-let property with OCASO, Unfortunately in September, my tenant called me to tell me that i have had an arson attack leading to the tenant to be homeless. I immediately rang OCASO to inform them of the situation.
I waited weeks to be placed with a loss adjuster. The letter i was sent in september had an incorrect number of the Loss Adjuster - I had to google to find the correct details - After numerous of unsuccessful calls trying to find out what was going on with my claim, I got a call from a gentleman who interviewed me for about an hour. 2 months later in january, i was placed with another loss adjuster. Who promised me that i would be reimbursed for securing the property as the council was complaining about the property.
To cut a very strenuous, hurtful story short, OCASO came back in April to tell me that my claim is invalid because I didn't tell them that the tenant was unemployed.
When I bought the property, it was already tenanted and every information given to OCASO was to the best of my knowledge. To my knowledge, the tenant was on housing benefits and individuals on housing benefits does NOT necessarily mean that they are unemployed; some people are employed but may still need help with the rent.
OCASO made me wait 6 months to point out such a trivial excuse. They realized that my claim was very valid and are refusing to pay.
A tenant seeking housing benefits doesn t cause a property to burn.
Insurance is obtained to help in terrible events such as this but when it comes for insurance companies like OCASO to help, they look for loopholes.
I am writing on behalf of my partner who is a Nurse working in the NHS for last 24 years His house in Deri in Wales in Feburary was part of floods which affected unfortunately so many people .
BUT COME ON OCASO TEAM SORT HIS PAYMENT OUT PLEASE So he can continue to be part of all amazing frontline workers in these challenging strange Clovid times
Avoid at all costs - It's now two years into my claim and I have so far received half of the money. I've provided and done, within reason, everything that they have asked for. The two years have been paramount to a part time job chasing the incompetent staff at Ocaso and their loss adjuster - Davies by email and phone on a weekly basis. On the rare occasion that you get to correspond with someone, they don't do what they say they'll do and they offer only confusion and misinformation. If you are unlucky enough to have an open claim with them, my advice is to treat every interaction with the assumption that you will be required to produce a record of it in court. When you feel it's time to escalate your claim you can go to the Prudential Regulation Authority and the Insurance Ombudsman for help.
ocaso.co.uk
