David Hardy

Review of Ocaso

Avoid at all costs - It's now two years into my cl...

Avoid at all costs - It's now two years into my claim and I have so far received half of the money. I've provided and done, within reason, everything that they have asked for. The two years have been paramount to a part time job chasing the incompetent staff at Ocaso and their loss adjuster - Davies by email and phone on a weekly basis. On the rare occasion that you get to correspond with someone, they don't do what they say they'll do and they offer only confusion and misinformation. If you are unlucky enough to have an open claim with them, my advice is to treat every interaction with the assumption that you will be required to produce a record of it in court. When you feel it's time to escalate your claim you can go to the Prudential Regulation Authority and the Insurance Ombudsman for help.