Oakridge Animal Clinic Review

This is (in my opinion) the best animal clinic in London. They treat our pup like a member of the family and are a pleasure to work with. We have a very busy & very accident-prone pup who has visited the clinic for multiple different concerns over the past 2 years from allergies (to vaccines & seasonal allergies), vaccines, dew claw repairs, and even tooth removals. They are very knowledgable and make the extra effort to put your mind at ease. They are truly amazing! After having worked at vet clinics in the past and even being a client at other clinics (prior to finding Oakridge), this will definitely be the clinic that we trust our precious pup with for the rest of his life! I have and will continue to recommend them to my family and friends.

Truly amazing people!!! I wish they could be my health care provider. You will be hard-pressed find a more loving, caring and knowledgeable staff. Dr. Truscott, Caitlin and Nicole have treated our pets for years and from newborns to the "trip to the other side of the rainbow" they have treated our "four-legged" family as they would their own. We never have to worry about their care and handling because we know that they are receiving the best care there is. 5 stars is not enough stars when it comes to rating the Oakridge Animal Clinic.

We recently brought a very sick dog here. Great service, incredible staff and we are very happy to say they fixed our dog! He is doing great and we are convinced it is because of the knowledgable and caring staff.
We were taken care of from the minute we phoned in. Everyone one was helpful and caring even after our dog was back home and doing much better.

Thanks to everyone at Oakridge!

A great place for dogs but very limited and small space for cats.

When I arrived everyone was welcoming. I brought my pet in because she might have worms. She was covered in flees. So they took a stool sample, and gave her a tablet to kill the worms and a dab of flee treatment. All that came to around $80.00, which was fine. I can't afford to keep coming back for treatments so I asked if there was any flee treatment I can get from the store, I was told that it wasn't as good, then they kept trying to sell me this pet food that they said was better, for prices I couldn't afford, then on my bill I was charged an extra $76.00 just for concultation, which I thought was too much considering I was only given the same information I could have googled off the net; that and trying to sell me stuff. I would have preferred to pay the 80 for what they did for my pet, and just tell me where I can get flee stuff from a regular pet store. But I did get what I came for. Just paid more then I thought I should have.

Friendly staff, very trustworthy. But a bit pricey compared to some other vets.

The vet techs and doctors are great here. This is a no pressure environment, where they will offer advice on what steps to take for providing proper care for your dog or cat. I am not sure if they handle other animal types, but if they do I know they will give great service.

Some clinics will use emotional tactics in an attempt to make you spend more on things that are not needed to be done, not here! They are professional and helpful; they understand that things are not always easy and will work with you.

Bring your dogs and cats here, but call ahead to see if they provide care for other types. Great staff l, great service and they often have cookies for dogs, cats and humans too!

Amazing hospital with a friendly, knowledgeable health care team, and professional, caring veterinarians. They have very accommodating hours for appointments, as well as for picking up food and medications. My boys love their visits here!

Amazing people. I can't say enough good things about the doctors and staff here. They love and care for my dog like their own. They are always so kind and treat us like family. I love it here and more importantly, my dog ADORES coming.

I have been to several vet clinics over the years, but now that I have found Oakridge I can't see myself leaving. The reception and nurses are exceptional. They always greet my animal by name. I love that I get to spend so much time with the Dr's in the appointment. Unfortunately I tend to be a regular at the vet, and I always feel that my concerns are addressed with sympathy and great knowledge. I highly recommend this clinic!!

LOVE this clinic. I have 2 dogs and we changed a few clinic in London before we finally found the high quality care we were looking for. The staff is consistently friendly and accommodating and the care provided is excellent. Recently, one of my dogs had teeth cleaning done which resulted in extraction of 5 teeth - with a procedure like that it is imperative that the owner is given all the information and pet kept as comfortable as possible. Oakridge clinic exceeded those requirements - my little girl recovered amazingly and I appreciate the level of care received. Great job!

An absolute pleasure to visit with your pet - genuine and professional care for your pet through and through - always with a smile. These people just love animals, reptiles and birds !

Best dog clinic I've been to! Caring, professional vets. Highly recommended

Always great care for my pet, great friendly staff!

Oakridge Animal Clinic are amazing! The quality of care and medicine they practice, is out of this world! My puppy had a complicated surgery there and she was given the best care possible! We recommend them to everyone we know! Thanks for being so great Oakridge Team!

Amazing people who work together to provide exceptional care for our pets. Actually take the time to get to know you and your pet

Not impressed at all they offer a first time client exam for $1.00 which is good, I had a 2;p.m. appointment on Monday, had a family emergency my father taken by ambulance to hospital, as such we missed and forgotten the appointment, we received a call after 2;p.m. hoping to reschedule this clinic told us that they can reschedule but the first time client exam for $1.00 would not apply anymore, I then offered to come down right away for I live not to far from the clinic, unfortunately they were all booked up. We are not interested in dealing with cold people that are like this so we thought we would warn everyone.

I have lived all over and of course my dog came with me everywhere I've lived. Nowhere have they been as professional and super super knowledgable as they have at this vet clinic. Danika was a genuine pleasure to deal with when it came to Bentley's nutrition. I felt like I was talking to actual Doctor of Pet Nutrition. TREMENDOUS amount of pet nutrition knowledge. She COMPLETELY 100% understood my goals for Bentley and help me find correct food for his life stage. Overall, truly great staff everytime we are there, ( I can't believe I thought to leave this vet for another due to location in the city) Mistake on my end, great clinic, super friendly vets, support staff and Danika was ... just ... simply .. OUTSTANDING! Wow!

The vet Jillian is so incredible she has such a big heart and approaches rough topics in an appropriate way. You can also request advance notices for appointments that will be required! I would suggest this because the cost is on the high end but you know it s a clean place with good vets.

Staff is amazing! The new repletion is pretty awesome too. Get lots of time with the vets who are knowledgeable and really care. Everyone treats my pet like their own. Definitely recommended !

The location is rather remote for many, but so far, I'd say it's worth the drive.
2 visits in so far, but all the staff I've encountered have been very polite, friendly and inviting.
The doctor was exceptional. She took the time to do proper exams without rushing, took the time to answer all my questions (and I had many). Everybody was very compassionate.
I would definitely recommend this clinic.

Me and my dog are always treated so well. I've been going to this clinic for over 10 years and every staff member we've interacted with, whether it's on the phone or in person, have been amazing. They all seem like a family who really enjoy their job. My most memorable experience was an emergency situation with my dog (who is now fine) and they were soooooo good to both of us. I have full trust and confidence in this team!

I was so happy to be referred to Oakridge Animal Clinic when we got our first dog. ALL of the employees are caring, knowledgable and go above and beyond. As new pet owners we called multiple times with questions and concerns and always received prompt answers and great advice.
We were in the other day with yet another concern. It was very nice to receive a courtesy call a few days later just to see how Wilson was doing. This shows dedication and a general love for the wellbeing of your pet.
It is because of the time and attention of the staff that our dog Wilson LOVES going to Oakridge Animal Clinic!
We would recommend this clinic to everyone!
Jess, Chris & Wilson

Friendly staff who has your animals best interest at heart

Everyone is super nice. Really good and friendly place to bring your little or big buddy if they are feeling under the weather.

Amazing. The facility is great and the staff genuinely care about the clients and the animals they are treating. Highly recommended.

Having read all these wonderful reviews a few weeks ago, I took the day off work as my doggy seemed very uncomfortable. She was yelping in pain in frequently after moving. I was concerned it could be something serious (obstruction?...). My regular vet was away on holidays for a week so i thought i'd try this vet out with great reviews. They accepted me readily and seemed very caring, except after a long discussion, the vet attending us gave some possible answers, but with no testing done (ie. no blood work, x-ray, stool, urine etc...). I was sent home with pain meds, incase she had possible a muscatel skeletal problem (but no x-rays were done to test for this) and a very expensive light canned dog food incase she had pancreatitis(no blood tests were done to diagnose for this possibility). I feel I spent $150 for no real conclusion and a pain medication to mask the problem. Unhappy, the next day I went to another vet who immediately, within a few min, found my dog was very uncomfortable in her spine and gave a diagnosis. But, to clarify, he also had her x-rayed to confirm his thoughts and also to check for possible abdominal obstruction. With the x-ray completed, he verified that his thought was correct and that my dog had a spinal problem and was constipated because of her pain. The x-ray showed no dangerous obstruction. He also gave anti inflammatory medicine as the pain medicine that Oakridge Animal Clinic gave was ONLY for pain and not to bring down inflammation which is necessary for a spine/musculoskeletal problem and a med to loosen her bowels so she would not be constipated. I asked the second vet about the canned food i got from Oakridge vet. He said it was not needed as my dog had not been diagnosed with pancreatitis (which was a simple blood test and not necessary as she showed no symptoms of pancreatitis). I went home, relieved that I had the proper test done and knew what was wrong with my dog. The total came to $220 including 2 x-rays and 2 types of medicines. While I was at the second vet, I got a pleasant follow-up phone call,notifying me that I could come in again for a check-up if my dog wasn't better. I asked what they would do in this check-up, and they said that they would do another physical. I clarified if they would do any tests? They said no, just a physical. I said thank-you, but no thank-you. In a nutshell Oakridge employees seemed very nice, however, I visit a vet for medical treatment, not for consolation and no conclusive tests, results or diagnosis.

Great staff and quality service for our dog. The vet's advice was great and they truly want your pet to be in the best health they can be.

Great place. Excellent service and scientifically advanced.

Extremely friendly, helpful, and accommodating staff. I have been bringing my cat and dog here for years.

Fantastic folks here! They really care about our fur baby.

An outstanding experience that exceeded my expectations, and my past experiences at other clinics both here and in Toronto. Dr. Moffat and her team were caring, knowledgable and practical.

Oakridge has been caring for our fur babies for several years. They came highly recommended by several friends. The care and compassion this team provides to both our dog s and our family are beyond incredible. We can t recommend this clinic enough!

Been taking my sweet Luna here since we got her 7 years ago. The staff and doctor's are very welcoming and caring and they have always been advocates for Luna's health first and foremost. Love this place xo

All of the staff at Oakridge Animal Clinic went above and beyond to make my family feel comfortable. They took exceptional care of our puppy before, during, and after surgery. Staff always take the time to answer questions. Their love for animal (and human) clients is evident :)

Always had great care for our Labs and the oldest us now 15!

I brought home my little chihuahua Milo, two years ago. I knew immediately I would have to find a great vet, the best vet for my "little man".
As I spoke to my peers and friends, I was referred to Oakridge Animal Clinic. I started taking Milo, the little man chihuahua, to Shannon. I was welcomed with open arms and received the best care for Milo! He still visits his favourite ladies for his routine vaccinations, check ups, even nail trims!! Aside from all of the incredible work these women do here for the health of our fur babies, they genuinely care, they offer any possible assistance they can to help you keep your pet healthy, and happy. I wouldn't take my pets anywhere BUT to Oakridge. Highly knowledgable staff and the most comforting environment!

Great staff, friendly and informative. Oscar's glad he gets his checkups there.

Call me a crazy cat lady, but my little ball of fur is my world, and I'm not about to trust his health to just anyone. I know this is an outstanding crew and will take good care of him when he's in need. They've always been honest about what is and is not going to benefit him and I've never felt pressured to do or buy anything. They're about the middle of the road in terms of cost, but provide above average care, so that's a bargain in my eyes. I live closer to about 4 other clinics but I'll happily drive a little further to know my boy is in the best hands possible.

Dr Moffatt was amazing to Ace! The staff are great and he actually loves going to the vet!

Absolutely the best. I have used several veterinary clinics over the years and have never felt so well cared for before. They know my dog and treat him like family.

Best vet clinic in town! The staff is extremely knowledgeable and show how much they truly care about your pet in both their diligence and demeanor. I can't recommend them enough.

They helped out in an emergency situation with our cat just before they closed and Did not rush

I love this clinic. The staff are top notch and I trust them caring for my dog. I don't have a bad thing to say, take your pets here!

We just moved from London to St Catharines and reluctantly had to leave Oakridge Animal Clinic. From the wonderful Receptionists, to the VERY knowledgeable Technitions - who teach and listen, use critical thinking, care with above average compassion and empathy, love on the animals and provide so much info to the parents - they are exemplary Techs and lovely people - each and every one of them. So understanding !! The Vetinarians go above and beyond, creating therapeutic relationships with the animals and their caregivers. From treating a new pup, an old cat, to treating an end of life dog - they are SIMPLY the best at sharing wisdom, empathy and their love of animals. Our new vet was such a disappointment providing a horrific and devestating experience. We'll never go back there. We miss you Oakridge !!!!!!

Love this vet they take such great care of my fur babies stella and tobi

Took my new puppy blaze for his first vet visit and I couldn t have been more happier with this establishment! They re so nice and so caring about your animals! 100% will recommend to anyone looking for a new veterinarian. The technicians are clear, concise, and very helpful. The veterinarians answered all of my puppy questions and handled my little blaze with so much care! Put your trust into this place!

Very unprofessional on the phone never an issue with the vet herself but needs new better trained reception who actually follow standards and record information and things purchased. Also reception that actually knows how to do there job and what they can can cant book and put through for orders.woman was super rube asked if I wanted to find another vet and thanks to her I likely will start looking.

I have had dogs and cats for the better part of the last 15 years, and have lived in various cities in southern Ontario. I have yet to visit a clinic that comes close to the quality at Oakridge. The entire staff is friendly, VERY knowledgable and caring. The general vibe at the clinic is always warm, calm and caring. They have always gone above and beyond my hopes/expectations. The staff and Dr's have always done anything/everything they can for both my animals and myself.
My only wish is that I had found them sooner.

Love taking my fur babies here. The only reason it's not a 5 star is because it is a bit pricey. However, it can be worth it because you can tell they truly care about your pet and take the time to address all your concerns and work with you

Pleasant, helpful staff. Never makes you feel rushed.

We switched from another vet in town and we love it here. Staff were awesome with our dog. Took great care of him. Thanks so much!

Great staff, very friendly. Our pets are very calm there. Thanks.

Time and time again, Oakridge Animal Clinic offers the best service to my Black Lab Bongo. Whether it is a routine check up or a serious ailment, the staff at Oakridge Animal Clinic treats him as if he was one of their own. From the girls at the front desk, to the Vet techs, to the Doctors - they are all incredible. I would recommend Oakridge Animal Clinic to anyone looking for a place to take their special furry friends!

I have been taking my cat here regularly for a year now and think the staff are just wonderful to deal with and take extra precaution and care when working with your family pet! They understand what a family pet means to people and do everything they can to be the best at what they do! Keep up the good work!

The Staff are courteous and friendly and they take the time to get to know my pet. This care about her as much as our Family !

From the moment we walk into Oakridge Animal Clinic with our dog, Fergus, we are met by friendly, caring, informed service. This is not just our opinion, Fergus enthusiastically pulls all the way from the car, along the path, and into the building!
Alex and Linda Barclay

I took my cat to this facility for the first time yesterday, and I cannot say enough good things about it. From the minute I walked in, the receptionist staff were very friendly and accommodating to my freightful pet. The Vet (Dr. Moffat) was extremely informative and friendly and answered any questions or concerns I had. Even a day after my appointment, I had some questions regarding the antibiotics that were prescribed for my cat and I was getting very timely and helpful responses through email from the staff at Oakridge Animal Clinic. Highly recommend this facility. Keep up the great work everyone.

We chose this vet for our dog based on a recommendation from my sister. We see Dr. Cullen. She is very friendly and thorough. The clinic itself is updated and very clean. Staff are also very friendly and helpful. Highly recommended.

Great staff, very friendly. Gentle with my pet. They explain everything very well, and are very diligent.

We wouldn't dream of taking our dog anywhere else
All of the staff are kind, compassionate and supportive both in good times and not so good times
It says a lot when our baby wags his tail, jumps out of the car and continues to run in even when he's bee so sick
Highly recommend!!!

Really excellent people. Dr Moffat really helped me with my cat Panda. Very compassionate.

Best animal clinic and staff I have ever been to. Best in Class for sure!

Great service, very accommodating. Lovely set up . They have awesome homemade treat bags for a very good price, my pupp absolutely loves them.

Very good clinic. Everyone is very friendly and helpful. They suggest things in your pet's best interest and not to increase their profits. Would highly recommend.

My take.....a tad money grubbing. For example: my first Chi got fixed there (this is what the vet has for his pets-so I dont buy ignorance). Anyway, my baby had two sets of teeth which is common for this breed. I found out after the fact, that most vets when doing the spay/neuter surgery pull the 2nd set of teeth. Hence, making for one surgery instead of two and safer for the animal. But I had no idea until another vet told me it should have been done with the first vet upon his neutering. So, I had to put my baby (at the cost of 2 expensive surgeries) under twice....which is risky in any case. I also found his main assistant to be hard to deal with. On another occasion they wouldn't give me a refill on a basic ear ointment (I can find on Ebay but try to keep a small carbon footprint) without a pricey examination......even though he is up to date on his shots. Just a bad experience and changed vets pretty fast. All this served with some attitude from his main assistant.

Love this vet. Will always bring my animals here for their care. They go above and beyond to make sure your pet and you are comfortable throughout the entire visit.

We have had lots of great experiences here but have had 2 really bad experiences with the vet tech Danny. She tried telling us that our dog was sick because we didn t give him their brand of food (Royal Canin or Hills Science) when we still feed him high quality food. She wouldn t explain to us her thinking other than she would worry about quality control and was really condescending. Really bad experience and we love our vet but I m not sure if we ll be back.

Took our 17 year old cat their shaving time professional .and explained everything to wife about our cat..... excellent experience

I Initially took my border collie pup here when he was sick and the staff were incredibly friendly to deal with. My experience was so pleasant I have brought him back to be fixed and will be using this vet for all future needed vet visits. I would definitely recommend this to anyone looking for a trustworthy vet for their animal!

Such a wonderful place to take your pet. Staff is super friendly and my dogs love going there. The doctors are very informative and easy to talk to. Can't say enough good things about the staff

Tried to come here as a new customer, the girl at the front desk was very rude. Glad I didn't bring my pets here. I asked around after and got the same response? Maybe the good reviews are inflated.

Wonderful service from people who clearly care about their work and the animals that live with us.

They treat your animal like it is their own! They help you balance cost and benefit by providing options. Friendly staff.

Always a pleasure! They take the time to answer all sorts of questions and make my pets comfy.

The most wonderful group of women. They did everything to make my cat comfortable. Provided medical support but more importantly emotional support. The doctors and vet techs are by far the most knowledgeable I have ever met and will utilize every resource to provide the best care. Absolutely touched by their compassion and couldn't be more grateful for their honest advice and constant support. Fair prices and never felt rushed or coerced into doing something unnecessary or unrealistic. Truly the most intelligent, caring and kind group of women and professionals I have ever encountered.

They took care of our dog Skippy for many years with great care. This week we had to say goodbye to Skippy and the care they showed us in helping us with our situation was awesome! They are amazing and totally recommend them to others. They care!!!!!!

I recently went to the clinic to get my pup Stella checkup and the experience was great. The wait time was relatively short, appointment was quick and easy. Unfortunately I can not rate the inside of the office as I was not allowed to go in which was understandable because of Covid. One thing that had me worried a bit was the location of the office, it did not stand out as much which made me almost miss it. I would definitely recommend this clinic as my last did not follow up with me for my pets despite me calling in several times about them having tape worms. I'm looking forward to the follow up appointment with them on the 19th.

Best animal clinic in London (in my opinion).
My dog has been with them for a little over 4 years. They've cared for her as if she is their own pet. And they've always acted in my best interest, can't say enough about how I thank them.

If you go to this clinic be prepared to pay a lot more and if you question the care they give after your dog almost dies they will close your records and send you away.