Oahu transit services inc

Always quick, efficient service. People are pleasant and patient. Location is clean and safe. Stops are shaded with plenty seating. There is a bathroom

03/09/21: #53. Bus #676. Bus arrival 739 a.m. Bustop #738. Why 30 minutes late? I pay $70.00 a month & they're late! I DEPEND on the bus schedule to get to work ON TIME! I arrive early at my designated bus stop & wait patiently for the #53. This is UNACCEPTABLE!

Office wasn't open so didn't get to do anything but someone there said to go on line it will be okay

The 41 route is always late or worse yet they cancel runs leaving people stranded, in the sun, in the dark, late to make connections to other buses making them late to work late to doctors appointments and we know if you're late for them they charge you and might not even see you. This route was taken down to one bus Monday through Friday but they then put two on Saturday and Sunday. None of the drivers sign up for the run because it's that bad.

Rude and unprofessional drivers, speeding for no reason only to abruptly break within seconds. No regards for the kupuna! Filthy and crowded buses etc. Why would they care? It's only one big ohana, where drivers are only being hired if they have an auntie or an uncle working there; nepotism has it's perks. So don't bother making an official complaint against the drivers, as it will be ignored. I would only recommend any other methods of transportation, not a drop of aloha within TheBus! What a waste and abuse of our taxes!

It needs to have soap in the restrooms to wash hands. A payphone use to be here but someone broke it and has not been fixed. For those of us who need to use the phone and don't have one this is very important. Also would be nice to have some type of vending machines as it does get hot here and having a drink to quench the thirst would be nice.

I was very disappointed in the various drivers from the routes that I took the bus. Oahu, Honolulu and Waikiki specifically are very touristy destinations. One would expect some level of help in getting to where one is going. I'm shocked and disappointed in the various bus drivers that interacted with. When trying to get to my destinations, if Google maps, which is what The Bus uses to give directions and bus stops, is not working correctly, and have to ask a bus driver, when I asked any of the various bus drivers they responded by telling me that they were traveling to the final destination for their assigned route. I observed the various drivers who provided helpful information to other passengers. I'm not sure what personal problems the drivers have to present unprofessional and unethical in selecting who they provide help to or not. It's simply un-American. You either help everyone you can or none at all, but treat everyone equally. If one is on vacation, I definitely recommend renting a car. It saves significant time compared to the bus, and avoiding the pathetic attitudes of the various unprofessional bus drivers who don't want to help a tourist.

Came here to get a bus Holo card. It was very easy and the service was great. I got my card on the spot and was even able to load it using a credit card. Thank you, The Bus!!