Novotel Rotorua Reviews

This place is amazing has a fresh new feel great food and service.

Lovely breakfast. Didnt get rushed to leave, big buffet selection. Staff were helpful.

Awesome service, having a couple kids with us can be stressful but the lovely stuff are awesome and patient and not iverky judgmental.
Felt very welcome.

Once again meal was lovely but the staff were awesome.

Quite disappointing service.
On check in no one told about breakfast time or private spa or other hotel facilities. We wanted to book private spa but were told that they can only do it once a day and someone had been there before. That sounded odd. We spent some time in the pool and geothermal pools instead.
Variety of food for breakfast was reasonably. But staff wasn t really accommodating. They only allowed you to sit on some tables but no one actually walk you to the table. I ve witnessed how people were asked to move to other tables when they d already put plates on tables. It was confusing.
Rooms are comfortable and spacious enough.

We stayed the weekend for our 30th Wedding anniversary. Staff were very friendly and attentive. We got so many treats like room upgrade, fruit platter on arrival, bottle of wine in room. Special towel sculpture of two kissing swans on our bed, cute touch. And, a voucher for 2 hours of drinks in bar with a free meal each. We didn't expect all this. Awesome fantastic, appreciated, made our weekend so special. Thanks to the staff and management involved.

Staff were excellent and helpful and friendly.
Everything was spotless and clean.
The only slight annoyance was that the alarm clock in the next room went off and didn't stop.
Restaurant staff were knowledgeable about gluten free options.

We paid for a double studio for 2 nights. When we arrived, when we arrived we couldn't check into room till 7pm due to staffing and cleaning issues, the original front desk people we dealt with were reluctant to do anything further but ring cleaning staff etc.
Credit to the manager as he transferred us to another room. We headed up and found it was mid clean. So went back and they ended up giving the room for half price.
The staff are great from cleaning to bar staff. Engaging and friendly.
Handy to township and main eating areas.

Very nice entrance/foyer and a good sized restuarant. The pool area very much could do with modernising and the room we had was very run down therefore it made it over priced.
We also felt very few staff had a smile but we think they were under staffed therefore very over worked and stressed. House keepers doubling up in the restuarant not a good look.

Brilliant. My 5 year old daughter and I stayed 1 night. Clean room, good facilities. Pool and spas were great and the buffet breakfast.
Assistant Manager Jess was fantastic and very helpful. Definitely stay again.

Loved this hotel. Highly recommended. Checked in late, but staff was still very friendly and assisted us with helpful details.