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Anastasia Lobareva Review of Novotel Rotorua
Quite disappointing service.
Quite disappointing service.
On check in no one told about breakfast time or private spa or other hotel facilities. We wanted to book private spa but were told that they can only do it once a day and someone had been there before. That sounded odd. We spent some time in the pool and geothermal pools instead.
Variety of food for breakfast was reasonably. But staff wasn t really accommodating. They only allowed you to sit on some tables but no one actually walk you to the table. I ve witnessed how people were asked to move to other tables when they d already put plates on tables. It was confusing.
Rooms are comfortable and spacious enough.
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