As a customer of Novalash, I must say that their service is average. The quality of their products is not superb, but it's not terrible either. I have tried their lash extensions and although they looked nice at first, they didn't last very long. The glue used for the extensions also irritated my eyes a bit. Overall, it was an okay experience, but I expected better results.
What reviewers say about Novalash
What does Novalash do?
Novalash is an eyelash extension company that offers comprehensive, efficient, and effective training globally for skilled cosmetologists, estheticians, and makeup artists.
Are there any complaints about Novalash?
The lowest-rated reviews mention difficult customer service, staff members being rude or unprofessional, and lash extensions not lasting very long with glue that irritated eyes.
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Novalash is the best lash salon I've ever been to. The quality of their lash extensions is exceptional and they always make me feel comfortable during the application process. The staff is friendly and knowledgeable, and their attention to detail is remarkable. I would highly recommend Novalash to anyone looking for stunning lashes!
I've tried various lash salons in the past, but none of them can compare to Novalash. The quality of their lash extensions is unmatched. They look so natural that people often mistake them for my real lashes. The staff is also amazing and always makes me feel welcome. Definitely worth the investment!
I recently tried lash extensions for the first time and I chose Novalash based on their good reviews. I must say, I was not disappointed. The technician was skilled and made sure I was comfortable throughout the process. The end result was impressive. My lashes looked fuller and longer, and they lasted for a long time. I will definitely be going back!
I recently purchased some lash products from novalash.com and I'm really happy with my purchase. The quality is great and the prices are reasonable. The delivery was also quick and the products arrived in perfect condition. I highly recommend Novalash for anyone looking for good quality lash products!
👍 Novalash is my go-to for all things lashes! Their lash extensions are top-notch and the staff is always friendly and professional. The attention to detail is incredible and they always make sure I'm satisfied with the result. Whether you're looking for a natural or glamorous look, they can do it all. Highly recommend!
😊 I had an amazing experience at Novalash! The atmosphere is welcoming and the staff is incredibly skilled. The lash extensions they provided me with were perfect. They lasted for a long time and looked absolutely stunning. I couldn't be happier with the results!
I have been a loyal customer of Novalash for several years now and I can't say enough good things about them. Their lash extensions are the best I have ever tried. They look so natural and last for weeks. The staff is always professional and they make sure to listen to your preferences. I always leave their salon feeling satisfied and happy. Highly recommended!
I recently tried Novalash for the first time and I'm so glad I did. The results exceeded my expectations. The lash extensions are high-quality and look incredibly natural. The staff was professional and made sure I was happy with the result. I will definitely be returning to Novalash for my lash needs!
😍 I absolutely love Novalash! Their lash extensions are amazing and the staff is super friendly. I always leave their salon feeling beautiful and confident. The quality of their products is top-notch and I've never experienced any irritation or discomfort. I highly recommend them for all your lash needs!
Not too fond of my experience here. I never am but today I've just had it. I love the products and the brands but I have the most difficult time with customer service every time I come in town. I try to avoid coming to this location I am an assistant to a traveling eyelash artist and this time we had an emergency where our adhesive fell out of my bag at the airport. I drive all the way out to Nova Lash from Pearland or buy another bottle of adhesive. Prior to the 40 min drive I attempt to call to place an order and I speak with... Ms. Jacque, she is unable to find our information in the system. I call multiple times and they still cannot find me. I then have my boss call and another one of our lash artist call and by the time I get here I have to wait another 45 min. I order from this location all the time and even when I call, Ms. Jacque gives me a hard time. After waiting for 45 min, Jacque then comes to me and tells me they cannot sell me the glue for a number of reasons. When I asked her why, she then asked me to wait longer in the waiting room. At this point I cannot deal with these people and I refuse to speak to Jacque. Whatever you do AVOID SPEAKING TO JACQUE SHE IS NOT PROFESSIONAL, she wears layers of foundation on her face, She has no CLASS AND she is pretty careless with herself. I believe she liked this review so you can see a clear photo of her so you know who to Avoid to keep the professional experience.
The front office has Terrible customer service and instructor Ali is rude and unprofessional.
Anyone train with them through san Jacinto college?
When I say NovaLash or Nothing, I truly mean it! As a 6 year veteran of the beauty industry I have never experienced the amount of assistance and phenomenal customer service like this company provides. They are incredibly knowledgeable and strive to help me with any questions I approach them with, big or small! They also never fail to ensure I am satisfied with my purchases, and I have found life long mentors in their education program. I look forward to many more years of top notch quality, both for my clients and for myself! Thank you NovaLash!
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About Novalash
Invest in your future with the most awarded eyelash extension company in the world. NovaLash training is comprehensive, efficient, effective, and available globally. It is ideal for skilled cosmetologists, estheticians, and makeup artists.
Novalash: The Most Awarded Eyelash Extension Company in the World
If you're looking for a career in the beauty industry, investing in your future with Novalash is a smart choice. As the most awarded eyelash extension company in the world, Novalash offers comprehensive training that is efficient, effective, and available globally. Whether you're a skilled cosmetologist, esthetician or makeup artist, Novalash has everything you need to take your career to new heights.
Founded by biologist and cosmetic chemist Sophy Merszei over 15 years ago, Novalash has become one of the most trusted names in eyelash extensions. With its patented adhesive formula and innovative techniques for applying lashes safely and comfortably, Novalash has revolutionized the industry.
One of the things that sets Novalash apart from other companies is its commitment to quality. All products are made with high-quality ingredients that are safe for both clients and technicians. In addition to its award-winning adhesive formula, Novalash also offers a wide range of lash styles to suit every client's needs.
But what really makes Novalash stand out is its training program. Unlike other companies that offer only basic training courses or require extensive apprenticeships before allowing technicians to work independently, Novalash provides comprehensive training that covers everything from safety protocols to advanced application techniques.
No matter where you are located around the world - whether it's New York City or Tokyo - there's a Novalash trainer nearby who can help you get started on your journey towards becoming an expert lash technician. And once you've completed your training with Novalush ,you'll have access to ongoing support from their team of experts who can answer any questions or concerns you may have along the way.
In addition to its top-notch training program,Noavalsh also offers an extensive line of products designed specifically for lash technicians.These include adhesives,lashes,tweezers,and more.All products are made with high-quality ingredients,and they come backed by years of research and development.So if you're looking for reliable tools that will help make your job easier,Noavalsh has got what it takes!
Another thing worth mentioning about this company is their commitment towards sustainability.Noavalsh uses eco-friendly packaging materials whenever possible,and they strive towards reducing waste throughout their supply chain.This means not only do they care about providing quality products,but they also care about protecting our planet as well!
In conclusion,Noavalsh is an excellent choice if you want invest in yourself as a beauty professional.Their award-winning adhesive formula,safe application techniques,and comprehensive training programs make them stand out among competitors.And with locations all around globe,you can be sure there's always someone nearby who can help guide through process.So why wait? Invest today!
- Website
- novalash.com
- Address
- 6116 skyline drive
- Categories
- Cosmetics



