Nova Poshta Moldova (The New Post International MLD) Review

This is some kind of nightmare. God forbid you to contact this company. Rudeness, complete ignore ... I called the manager - find out where the package is. Thanks for not sending. Complete inadequacy and misunderstanding of what they are doing in general on the market. I sincerely don t understand how they haven t crashed here yet. Judging by the average review scores, it is very close. Avoid !!!

I don't know what upset the reception with, but they spoke to me quite kindly, I got through to them from the beginning. The dialogue in Romanian started, which surprised me after the comments read here. They delivered the package to me in 7 fixed days to my city with the courier. I am satisfied and I will use this delivery company in the future.

The relationship to clients is simply uncomplicated, both to individuals and legal entities !!! They treat their duties with indifference, as why the claims were not delivered on time? Why didn't they pick up the goods for delivery? There is never a clear answer, even the curator who supposedly has to lead and supervise legal entities, be responsible for jambs, laughs at any question! This is not professional !!! For you, your clients are absolutely not expensive and not valuable !!! Even a score of 1 for you is a lot !!!

Disregard for the client. The package was hit and the contents were spoiled. The logical requirement to compensate is referred to anything, up to bad packaging by the sender (which is not the case). They have been freezing with this question for 2 weeks already, I have to call them every day.
No responsibility!
If possible, do not use the new mail!

Remove your ads if you do not accept packages from people !!!! Only mislead.

the service is not serious, there is no coordination of work - consultants say one thing, managers another. Muryzhili week with dispatch, as a result, refused delivery.

I am very disappointed. The package was sent to the post office on April 13. They lost the package and only on April 23, when they were called and asked about the package, then they thought of looking for it. Today is April 25 and I still haven't received anything. Shame on you.

The site does not work, they do not answer calls or call back. I would have fired such workers in 1 day

The quality of the service is at 0, the couriers do what they want with the customer's package, they choose delivery addresses themselves, delivery times deliver to wrong addresses, they can't receive a package for 4 days already.

Operators do not know their job, irresponsible and are not punctual, they promise to deliver the products and do not complete them, postponing from one day to another. The client's situation does not enter, promises are not kept. A company for two bucks !!! Shame

Have already ordered several times, never had any complaints! Responsive and understanding staff, always ready to help in any situation.
Delivery is always on time, and sometimes even earlier. Thank you so much :)

I haven't seen any worse service. Everyone seems to be sleeping, I answer your phone in 2-3 minutes, I ordered petricani, I'm going after her to the volunteers, the volunteers 15 nova posta, it's not on google maps. You say hello to them, they look at you like a fool.

Delivery had to arrive on Friday, no one calls all day, ok, I call the call center, -yes, the order is with us, but we have many orders we can't bring it today, the courier comes tomorrow, like the next day Saturday m, neither the order should not come and no one should answer the call center, he will not care about the customers at all

I read a lot of bad reviews about this company and did not expect anything good.
But I was wrong!
Received a parcel from Kharkov in less than a week!
Straight home!
Thank you very much!!!

delivery within Chisinau more than a week. called 1 time after 10 days, when I did not hear the call and now they do not pick up the phone

Dissatisfied with the courier, I have a parcel that had to be delivered from 09.01.and today it is 14.01 and the parcel is still open to me.sun to them and I say that I do not know what the reason is. cheaper it would cost.

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The staff on the phone is HORROR! caused negativity and disgust. How can you ??? He will not get through after 4 pm, but there is so much negativity in this woman's voice, horror, they have typed one village or something ... Bad !!!

Worst quality delivery service. Delivery is not made on set terms, operators answer calls more than once. I don't know my job, I promise things that won't happen. The couriers are arrogant, the rest you never have, the payment with the card is impossible. I do not recommend it to anyone. Totally disappointed ...

Twice I called them, my package was brought on time, I was called in advance, the couriers were very nice, I had a good experience.

Couriers are arrogant. They have no basic knowledge of the streets. Timely delivery of ordered products. Inferior quality of service. I do not recommend this service provider.

We ordered a rabbit cage from an outlet (Ukraine) by delivery of this service. We were promised delivery in 7 days. As a result, the parcel was delivered on the 8th day in the afternoon. Perhaps they would have delivered even longer if I had not called them several times a day. It is very difficult to get through to them. Out of six calls in a day, only two were answered. In the online chat on the site, they did not answer me. The courier refused to help the girl lift a 7kg parcel to the third floor. "We always carefully and punctually fulfill our promises to our clients. We respond to their every need: it is natural for us to help." - it was an excerpt from the information about the company on their website.
For comparison, we ordered clothes with DHL delivery a little earlier. This service delivered the package from China to the hands of the client in 4 days.

Operators hardly respond to the request, practically permanently is busy.

From America, the parcel to Moldova was delivered in 5 days! And in Moldova it has already been 3 weeks and cannot deliver to the recipient in any way! Either the answer is: "wait for the call", or no one answers at all !!!!

Delivery from AU to MD on the site says that it is made for 5 working days from the receipt of the order. They delivered in 14 working days.

The staff is aggressive and does not answer the phone

I don't really understand why so many negative reviews. I used the services of this company twice and they were very professional, the US package came for 6 days. I recommend without hesitation.

I placed an order and the estimated delivery of the order was within 7 working days. Respectively, the package was delivered to me exactly on time.
Very kind courier

One week ago I was called and informed that they would deliver the package, but to date the package has not been delivered.

I do not understand why the company would operate in Moldova but does not hire operators who speak at least Romanian! In addition, it only delivers when it is convenient for them. The customer doesn't care if the address is unknown to them (Are you really a delivery company ??? don't you have GPS or something?). You have to beg them to come to you when you actually paid for a service meant to deliver ANYWHERE in Moldova.

I have already received 5 deliveries through this company and I am very satisfied, fast delivery in 2.3 days to the south of Moldova!
No problem every time !!!

Hello, I represent Protein House SRL, I wanted to write this post for a long time, I thought, maybe they will start working normally and respect their partners and clients! But alas, the further, the worse! My clients can wait for their parcels for weeks and during this time no one will call them, not to apologize for the inconvenience! You guys are very frivolous and you are rolling downhill straight down.

May God keep you from the services of this company. The right does not know what the left does and vice versa! There is no talk of meeting the terms. I say one, but I do the exact opposite, as if special! I definitely do not recommend !!!

A very good delivery company, I placed an order and the courier brought the order just one working day from Chisinau to Soroca.

I have already received the 3rd delivery. Everything was delivered on time, to the address, without damage. I'm satisfied

Aggressive couriers.
Irresponsible operators 3 times I called and filed a complaint but in vain ..... Too bad

They promised me will come in 5 working days the package from Ukraine, arrived in 9.
The box was wet and had holes. A piece of the box was lost on the way.
I do not recommend.

The management of the company does not know how to solve any issues at all. Only pathos and show off. 7 days they took a document from Balti to Chisinau .. in the end they made me guilty that they did not carry documents ..

I would really like to poke these reviews of the owners of Novaya Poshta in Ukraine. Rudeness towards clients, a mess, some kind of eternal quest with the search for a lost package. Some absolutely outrageous hatred for their clients. And I read the pretentious discourses on the newsmaker of Director Popovich about the approach to the client. Ale, dude - stop using substances. You are definitely the world leader in terms of negative reviews. This is not a logistics company, but a dump.

Delivery is more expensive than DHL, before it was much cheaper with you!

Unorganized! it is impossible to wait for a package to be delivered with so many meaningless sounds. Sin.

they don t answer the phone, the chat does not work on the site, the reverse feedback does not work. The courier mistakenly indicated that he had already delivered the package, but although not. deliver very tight, in Ukraine in 2 days they can deliver any order in any city in the country. I do not advise anyone

Weak, very difficult to answer, they delivered a product more than a week after receiving it from the online store.
After a week of waiting, I called to ask when it would be delivered, they said that tomorrow, it was not delivered.
The next day I am again, they said that tomorrow, it was not delivered.
On the 3rd day, they said they were calling to find out where my product was after I came back ... and they never came back.

The courier came, I paid them, he says he has no rest. "I return the order, I have no rest": D. What can I say, less often something like that)))