Northland Dodge Chrysler Jeep Review

5 stars without a doubt just because of Shane s character.

I left work early to make to get a oil change and was so hurt when I was told I had to make an appointment and that they were full to service my car due to 2 cars that haven't got serviced and the time... I than explain to Shane how it was urgent that I get a oil change(0%) because of my hrs of work and not always making it to the dealership in time when getting off... Shane was very nice,helpful and understanding he said to me let me see what I can do then told me to pull my car up we will do your oil change but it will take a hr or sooo due to the 2 cars that haven't got oil changes yet which was fine with me. I was sooo happy I had the biggest smile on my face. I went in for a oil change only leaving with a oil change and them rotating my tires paying for the same service with a 2yr 3 oil change plan with tire rotations way to go Shane GREAT CUSTOMER SERVICE. We need more like Shane in this world keep up the GREAT WORK!!!

Everything was great but had I known it was due for fuel injection cleaning I would have done that. The team is always professional.

Easy to schedule, friendly staff who took the time to explain options and fast. Oil change and tire rotation done in less than an hour during my lunch break.

Pretty easy buying experience, especially during the pandemic. Did most of the work online. Hit a little snag at closing but they made it right and we were on our way. Whole thing took an hour.

I went to Northland Chrysler after going to a couple different dealers to return my lease and find a deal on a different car. Harry Kelly at Northland dealer along with Joe Rossi went above my expectations and found me a deal that worked for me. They made sure I got exactly what I wanted. Everything went smooth and I left a happy customer. I will be definitely recommending this dealership to everyone.

Brian was extremely nice and professional, and very thorough! We would definitely be referring friends to him!!!

Technicians worked quickly, everyone was professional.

Great customer service, very professional, hard working and got my vehicle repaired and back to me in a timely manner. Very recommended

The staff in the service, sells and finance departments were informative and courteous. They provided me with fast and quality service. I would highly recommend!

Pulled in and sat for a couple minutes the desk person came to the car and just stared at me ... I guess I was supposed to greet him? Lol I ve never been to a shop and they couldn t gaurantee that my car would be looked at the same day with no explanation as to why it wouldn t which made me wonder what was the point of an appointment .. Things happen and i understand shops get busy and things happen but the rude service on top of that made it worse . Won t be going back

The service department is the worst, took my car here three times and they still cant fix the problem!

The team at Northland Chrysler all who were involved with my purchase were 100% awesome they know how to treat a customer.My salesman Scott White,
Great Job , Big Mike and Finance Manager did very well.

Great they got me in the truck I wanted and the salesman s explain everything to me and answered all questions I asked

The employees at Northland Chrysler Dodge Jeep Ram have been nothing but extremely helpful, very honest, and very welcoming! I will be doing business with them from now on and will happily recommend them to anyone I know! You won t be disappointed!!

My mom and I, went to the dealership on a Saturday at noon to inquire about a Jeep Cherokee. We walked in and were greeted by Mr. Glenn Boyd. I showed him the Cherokee I was interested in and he immediately facilitated the porters to retrieve it from the overflow lot. While waiting, we looked at a few additional Jeep products. Once the Jeep arrived, he showed it us and I knew it was the vehicle I wanted. He had it cleaned up and we began the purchasing process. While waiting for the paperwork to be typed out, he offered us pizza (how very hospitable). Each and every staff member of the dealership were extremely friendly and we both felt comfortable throughout the whole process. As we were leaving, the owner took time out of his day and introduced himself to us, he was very down to earth as well. By 3:15 that same day, I was in my very clean, full tank of gas 2020 Jeep Latitude 4x4. Very pleased with the purchase, the experience and the no pressure atmosphere.

My only regret is that I didn t find this dealership a few weeks earlier for my daughter who purchased a Compass.

I have found my home dealership! Kudos to Northland Chrysler Jeep Dodge Ram and a big thank you to Mr. Boyd and the Finance Manager!

The service was fantastic. A new day and a new spirit at the dealership.

Shane customer service was impeccable I couldn't ask for a better service guy thank you

And yes I would recommend this dealership

Great Experience! I worked with a great Salesman and Finance Specialist Hank Henry & Steven Witcher. From working on finding the vehicle that met the request of both me and my wife to working out a financial deal that ultimately was too good to pass, I am happy with my purchase and would definitely go back to Northland Chrysler Dodge again! Great team there.

My Jeep was ready at the promised time.Scott White,salesperson explained in detail about the operation of the vehicle.When I got in the Jeep ,operation of the electronics radio, air etc.was explained.Kudos to the dealership and to Scott. Great job.

Gary okie was super friendly and got me in out in a timely manner. Also the rest of the staff was super friendly and greeted me very friendly staff. Even the owner Ken Thomas thanked me for the business. I would definitely recommend anyone looking for a or used car to shop there

I had an oil, lube, and filter items done on my car. It took about an hour and a half. It didn't take long for Service to check me in.

You guys were very helpful in letting me know what I need done to my truck

Great service from start to finish! Worked with Todd. He broke down the figures/fees.. was upfront and honest with us. Would go back again for our next car!

Wasn't too long of a wait to get my van fixed, the write up person was friendly and quick with his work,and the young man whom fixed my va was very friendly, very knowledgableand made sure that he showed me the old part that he had replaced..

Loveeeee!! Brenda Thornton. She always gets the job done

I called to report one of their drivers was going 40+ in a 25mph residential area in Clawson (the driver passed me in a school zone) and they hung up on me three separate times. Pretty blatantly shows there it's no accountability and if you have an issue you'll get hung up on.

They were so courteous and friendly. Quick to respond. I definitely would go back.

Harry Kelly was an excellent salesperson. Professional and efficient! His manager and the finance director were great too!! Highly recommend. Wonderful experience

Prompt......explained everything from beginning to end. I received text message updates throughout the time my Jeep was being serviced. Honestly, the best price for the service done. I can say this now... I ve paid and I m gone. But I was quoted almost 600 dollars more from a non-Chrysler dealer.

I had an oil change and everything went as expected. Friendly staff

I an my husband picked the best place to buy a car. Our guy McNeil was great an made buying a car easy. If your looking for a car don't pass by them stop in an you will Love how they treat you.

I had to take my car in for a recall. It was my first time at Northland and the experience was perfectly easy-going. Q educated me on the upcoming maintenance schedule services that are due and printed out an estimate. I appreciated him making conversation and taking me into the showroom so I could check out the Hellcat. They did the job in the estimated time and left my car clean. No muss, no fuss.

Dominic was great. I m a very hard person to please and he went above and beyond to make me happy

Went in as a Chrysler employee looking to use my employee discount. Was spoken to in the most condescending and irate way I've ever been spoken to as a car buyer, by the first sales rep I spoke to. Absolutely never coming back. Avoid this place.

From the minute I walked in the door, I was greeted with professionalism and honesty. Gary was very helpful and immediately identified a vehicle that fit my needs based on my requirements. He was upfront and worked to get me every discount applicable for my situation which I really appreciated. The delivery/pickup of my vehicle was smooth sailing. The finance manager had all the paperwork ready to go even though we arrived early. We were in and out within an hour and that included another formal walkthrough of all the controls and accessories in the car. I would definitely recommend this dealership! Northland has certainly secured me as a repeat customer!

Had such a great first experience here! The other dealership I would go to normal started to make more problems than fix. Jason in the service center, here, made sure I understood what was going on and other repairs that would be needed. So I set an appointment to come back for them the next day. Great place!

I made an appointment at 10 am to get my transmission fluid checked and topped off. I stood around for almost 30 mins before I was helped. I was told it would be 45 mins for the wait. 45 mins turned into 2 1/2 hours. After my car was ready I got on the freeway and I noticed that the mechanic did not close my hood all the way. They also did not put the cap to the transmission back on. Shane my service advisor did a good job. He was very helpful and the only person there that was actually working.

Nice and fast they do not play the game with you. Would send my frends and would buy again. Gary O was the best

Gary Okie was such a great salesman. He promised me that he would have a car for me on Thursday, and he delivered. He helped me with all the ins and outs of my new Jeep. What an awesome guy. What a great dealership with a wonderful new owner Ken Thomas and team. I will be sending my friends and family your way.

The service department was able to get my 2018 Jeep in for repair the next day, and provide me with a courtesy rental. Repairs were done quickly, and the service specialist, Jason, made everything as convenient and easy as possible. He provided OUTSTANDING customer service, throughout the entire process, which I greatly appreciate! I highly recommend the service department, and will continue to use them for all service and maintenance issues.

Very courteous, knowledgeable. Didn't try to upsell me with items I didn't need.
After having an ongoing bad experience with another FCA dealer, Northland CDJ is a breath of fresh air.

I had a great experience with the techs and staff at northland Chrysler they were knowledgeable, timely, courteous and very helpful in addressing my problems and concerns. Thank You all

Awesome service and staff had me back on the road in no time!

I had a good experience at Northland Chrysler Jeep. They fixed my recall at no charge and we're accurate about the completion time. They even washed my truck. I was very happy with their service. Thank you Northland Chrysler Jeep.

I an grateful for the customer service that I received today.

The service was timely and they made me feel like providing me service was their top priority.

Thanks!

I was very satisfied with the work that was provided and the information that was given to me about my car by the text

I had a great experience buying my car through Northland. They actually seem like real people, and it was nice to be able to text my salesman throughout the buying process to get updates!

Had a great experience are sales person was very patient with us never felt preasured to buy!

Best service anywhere. Was keep abreast of the issues, the solution, and given a nice loaner car while they were working on mine. Ken and Jason are the best along with the rest of the service department.

10/23/2019 Kenny, Mike, Brian and the rest of the staff came together in crunch time when I needed a new car and got the job done as always. Thanks!

My salesman and staff were very professionally. Gerald went over and beyond to ensure my needs were meet and I was satisfied with my vehicle.

We were out of town for a family get together and our van broke down. We decided to have it towed to this dealership and that turned out to be a great decision. The customer service I received from Q was great and they got our van up and running in a timely manner for a minnimal cost. I would definitely recommend doing business with them.

Great customer service, friendly employees and my salesperson Glenn was very professional and helpful

Worked with John Ormsbee to get my wife into a new Pacifica to fit our growing family. John and the rest of the staff were extremely helpful and worked to find me a vehicle within my budget. I would definitely recommend John and Northland!

My salesman was Scott White and I give him 5 stars he was very helpful and he understood my situation and I will recommend him to my family and friends thanks so very much Northland Chrysler

Shane was fast and curtious and told me exactly what was going on with my car they even did a recall on my vehicle. I didn't know there was one. Will definitely recommend

My daughter went in to get her key fixed and also let them know the button on her radio was missing the service department didn t help. CHAWN GRIFFIN let her know that her car was a 2008 Jeep commander no one would want the button off of something that they don t make any more. In my opinion I don t think anyone should put down a car that was bought for a kid

Absolute horrible repair job, worst experience. It took over 2 months for a minor repair on my vehicle. The paint job was awful.

Mr. Shane was an awesome representation of customer service. He was courteous, informative and very helpful. Thank you for being an exceptional serviceman, you are appreciated!

Had the worst experience at Northland Chrysler Dodge Jeep and Ram.
I was purchasing a 2021 - 1500 Ram Night Edition and had successfully completed all the necessary steps for purchasing. Before coming in I confirmed with the Sales Manager the time, they had all the information they needed from and the vehicle was cleaned and ready. When I came to pick up my vehicle and sign the lease agreement the vehicle was not prepped and ready and did not have all the features the Sales Manager had confirmed it would have. I sat at the Sales Manager desk for 45 minutes waiting before leaving because nothing was ready. Never have experience this level of unprofessionalism when purchasing a vehicle.

The customer service and the social distancing was great!

Great service got me in and out really quickly. Would recommend to anyone looking for a vehicle.

Where is my car? No one will return my calls. Car was suppose to be finished this week. No calls, no return calls to my messages. No one is able to tell if the manager is even in when I call.
Will never use this place again.
I can t believe the insurance company told me to go here.

IT odd and Mr. Cirsey worked with me and got the car I was looking for. The experience was good.

I had a great experience, my salesman Pete Soloman is the best. He always gets me a good deal on whatever I want to buy or lease.

Seemed to not want to work in the service department.

I was not very pleased with the service I received. On the day of my service I brought my car in @ 7am I didn't receive an update call on my vehicle until I called to inquire @ 430pm. At that time I was told what the issue was and that they needed my authorization which implied to me that work didn't get started until then. I have no knowledge of when they discovered the problem which leads me to believe if they had found out earlier in the day and contacted me I could of gotten my car sooner. I was told my car would be done in the morning. My car indeed was done by 11 the next morning, now to add insult to injury I requested the shuttle to come pick me up at 12 noon,at 1220 I received a text that the shuttle was on the way. I waited until 230pm and still no shuttle. Frustrated I got one of my neighbors to drop me off. When I spoke to the service manager he said the regular shuttle driver was not there and they were trying to find a driver which I found to be a pretty poor excuse because that was a known problem that should of been taken care of plus I got the feeling that he really was not interested in interested in hearing my complaints when I was telling him about my concerns from the day before and that day about the shuttle, he kept walking away from me when I was talking to him trying to express my frustration. With all that said I have been getting service there for a while and I have an old car and I will be needing more service done I hope that in the future I can get just a little bit more consideration or I may be forced to find somewhere else to get my vehicle serviced

2/5/2019
Just an update to my prior post all of my concerns were quickly addressed. Shawn was very empathetic to my cause and was very professional. He was very reassuring and he apologized to me for all the things that caused my frustrations and explained to me why things went the way they did and the steps that will be taken to prevent future mishaps. All in all they exhibited excellent customer service and provided me with a direct contact in case I have any issues in the future. They were on point and showed that the definitely valued me as a customer and I give them much respect for that.

My family have been loyal customers of Gary Oakie for over 10 years. No high pressure sales tactics, is friendly and cares. We highly recommend paying a visit to Norrhland Chrysler.

The staff was very friendly and patient. They give upfront detailed pricing unlike other dealerships that I went to. I knew the exact amount of cost, rebates, trade in, etc. it was detailed out. it was not all rolled into a bottom line price. No hidden costs or gimmicks but rather a honest dealership which is hard to come by. Highly recommend

They very good got my car together I will go to them any time I will recommend anybody to go to them their service you don't wait long they will help in anyway thanks again Northland

The rudest service I have ever received. They made me feel like they didn't want my business. No one greeted me they just stood there. I had to acknowledge them. After them giving me some rude remarks. I just left and went to another dodge dealership where they happily took my truck in and took care of me. The employees need some personality, and customer care classes

Fast and efficient service. I had the pleasure of speaking to owner Ken, service director Sean and I was serviced by Qadiir. All very friendly and professional. I will be taking my Durango there from now on.

Adequate satisfactory or acceptable in quality or quantity. Very Professional
Thank You!

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Courtney Vaughn is truly amazing! My first car purchase was truly the best experience because of her! I recommend anyone to go see her at Northland Chrysler Jeep Dodge Ram! She truly cares and will have you leaving satisfied!

I loved everything. Brenda got me exactly what I wanted in the price range I was looking for. Great team over there!

I purchased a vehicle today. Thanks to Todd Gatewood for all of his help.

They are polite, nice and the customer service was awesome

Check engine light on but u can't tell me why. Waste of time and money. Had my car two days !