North County Hyundai Review

I brought my car here to diagnose a creaking noise under the front of the car. When checking in my car, they looked around my car meticulously for any damage or broken items for them to quote for repair. Of course, my car looked fine, especially the windshield!
8 hours later I pick my car up, they could not diagnose the problem and then told me I need to pay another $350 on top of my $125 to diagnose the problem. At this point it was dark outside, so I took my car home to think about my options. The next morning at 7am I noticed my windshield had a large crack on the passengers side. This was a huge crack, one that started at the very bottom of the window. The dealership definitely broke my windshield -- it was not broke when I brought it there. Not like a normal rock chip either -- maybe someone accidentally dropped a wrench on it? Of course, they completely denied it -- I kept bringing up the fact that it was not broken when I brought it there. They could not argue against that (since they reviewed the car in detail) but the service manager, Gillian Roberts, only offered me to split the cost. Split the cost?? Really?? No, your service members dropped wrench or something on my windshield and you want me to pay 1/2?? Furthermore, she said it looks like a rock chip -- really, she did NOT even spent 2 seconds to look at it. She only looked at my pics a week prior, she did NOT even try to re-look at them with me there, or go outside to look at it in person. I would never trust this obviously questionable character of this service manager -- I only have faith that karma hands this women the justice she deserves. I cherish good character and try to instill this in my children, and live by the quote "If honestly is conforming words to reality, then integrity is conforming reality to works". I believe in hard work and earning your place in this world, not taking from or cheating others. This place lacks honesty and lacks integrity! See my photos -- how can someone say, "that looks like a rock chip" vs a dropped wrench, etc.? ...how many dropped wrenches did she see on windshields to know to be able to determine, "...oh, that looks like a rock chip." Thank you karma -- I know you have my back on this one!

Dishonest service center. I just moved to the area and came in for my first service here for my 2014 with 50k miles and they told me my trans fluid was dirty, brake fluid was dirty, and they wanted to change the rear brakes on a 4 wheel disc brake car... Those are all shady red flags and they tried all of them at once... If those don't raise alarms for you then I suggest you go elsewhere for service, because these guys are shameless.

Hyndai was really easy to deal with. They are fast checking you out and getting you a loaner car. I thought the service was excellent and I would highly recommend them.

Do a good job servicing my car and the guy doing the free shuttle is great.

They are very happy to sell you a car, but not helpful at the end of your lease 3 years later.

Service dept was super fast and friendly. I was late and they still finished ahead of schedule. Love our Ionic and our Elantra.

We ended up getting a good deal here, but every step of the way we were thrown a curve ball. If you come to shop here, be clear on what you're wanting, know what you can spend, and be prepared to walk if it gets too crazy.

Carlsbad Hyundai is the BEST..Always ready and available! Giving the BEST Service ever! They know me by my first name for gosh sakes lol!!!!

Had recalls taken care of and Thomas the service representative was great! Very happy with the entire experience.

Extended warranty is a joke. You become a second classed citizen once it kicks in. Service management is rude and unprofessional unwilling to help their customers. Just from my experience there, I will not buy a hyundai again.

My salesman Christian was a dream. This was the only new car purchase I have ever enjoyed, I've probably purchased 10 new cars. He listened to what I said, was incredibly efficient, got me in and out of there in 2 hours, including test drive, and adding clearcoat paint protection. He gave me an exceptional deal, even the finance manager said that's a very low payment! If you go, ask for Christian, he will take care of you.

Good service. Service advisors very helpful and informative. Ulysses kept me iinformed, explained the service for my car and had it ready when promised.

Tougher parking, parts seemed to have many things other dealerships did not have. ( Paint touch-up, cargo nets and tire fill canister)

They're very courteous and reasonably good on time estimates for repair. I was given a later that seemed to take forever to bring around, and I really don't like the Accent as a car.

Excellent experience, definitely recommend using this dealership.

Good customer attention, good service price, and a nice complementary car wash!

Everyone was kind, polite, professional. Appreciate the clear before/after explanations from Travis, and the continuous excellent service from rest of staff. Thank you all. And thanks for the much needed car wash...

After made an appointment and a long way drive, only to find out that the price advertised on web page was by mistake and the dealership will not honour the discount and sensitive. Sorry, I really cannot recommend such a dealership to anyone else.

Bob Baker is always very easy to work with for routine service and recalls. They offer rides and transportation for the recall work and communicate well through text, which I prefer. I have always been able to drop my car off in the morning on my way to work and pick it up at the end of the day - since their hours extend before and after a typical 9-5, which is great.

I have been coming to this dealership for the last five years and each time I've received 5 star service. The Customer Service Representatives has been knowledgable and provided detail feedback on my vehicle maintenance. The maintenance department do an outstanding job with accurate and expeditious service on my vehicle. Certainly recommend to any customer to check this place out.

Ulysses has also helped me in the past and as usual is very courteous, helpful and efficient. Great customer service!

Despite COVID 19 precautions, the 7500 mile check=up and oil change was completed quickly.

Very good experience, friendly and we got a great deal. Bought a lot of cars in my day and this was at the top.

As with every time we bring a vehicle to your establishment the service and professionalism is second to none. Kudos!

The service staff is a great group of people who listens to their customers.

If I could give less than 1 star I would!!!!! Worst place to go Hyundai cars are supposed to be reliable affordable are honorable but in a recent incident in which one of their 1st generation hybrid cars messed up they really screwed my grandmother over and she is the best customer they could have ever got they really screwed up and I am disappointed and hurt. She has paid off 2 of their sonatas and they have had to go into the shop at least 2 times a year their always giving her problems and making it extra difficult for my grandmother by not giving her a rental, not explaining what's really going on with the car and over charging for a stupid simple battery and this car is electric so it should only break down if the main hybrid battery goes out but this car stopped and stalled in the middle of the street and it was the regular car battery that should not ever happen and it is the design of. The car at fault Hyundai has taken no responsibility and has made it extremely difficult for my grandmother! I will never buy a Hyundai again and DO NOT RECOMMEND TO ANYONE. EVEN THOUGH THEY ARE NICE LOOKING CARS THEY WILL LEAVE YOU STRANDED AND THE COMPANY HAS NO INTEGRITY!!! Gillian at Hyundai is a real piece of work she was extremely rude and does not know how to be a decent human being!!! I will n

Customer service there is fantastic and they do a thorough job

Cody (my salesman) was awesome. If you like to be given information, let you process that information and make a decision without pressure I suggest you see Cody. I just purchased a 2017 Elantra, love the vehicle and the extra features I bought...not features that were jammed down my throat. Their 10/10 transferable warranty is the best in the business and you can purchase an additional 5 years to their new vehicle warranty so your covered bumper to bumper for 10 years. If you choose to sell your car it is all transferable to private entities. To top it off you get 2 free car washes a month and a smile every time you bring your car in. A great place to buy your car.

Staff is very friendly. My wait time was perfect. Waiting area is nice with a specialty coffee machine. My car would have been washed also, but as it was raining, I did not as for the free service.

Worst experience ever! After I told the sales persone I had to think about the numbers, as I was leaving, she shouted at me, that I cost her $100. Then text me that she had made a mistake and to please come back. So very very unprofessional. I only buy from people who treat with me respect and common courtesy.

My husband and I got a letter in the mail from carlsbad Hyundai to buy are car back. They offered us a 2017, 6,000 miles for 26,000. Offered to buy are 2014 sport for 13,000. The sales man was rude with No willingness to negotiate one bit. They gave us a high ball offer. Of 600.00 a month. Way more then what we pay now. Then told my husband he felt disrespected becuase my husband told him drop the price of the car so my payments are no more the 430.00 and he was insulted. #1 and salesman should never even use that terminology yet alone they offered to buy are car!!! DCH of tumeula is selling the same car but a 18 for less the them. I don't understand!

Very slow service. If you re looking to have work done that requires parts to be shipped in, expect it to take at least 3 weeks. Their service department is clearly understaffed as well. I was told my repairs were delayed due to a staff member having a fall and technicians needing to spread themselves thin. Won t be working with this dealership anymore.

absolutely the worst experience that i have had with a dealership. I called inquiring about a used hyundai genesis that was still available at this dealership. I explained to the sales person Dave that i was located out of state and asked if they were able to sell the car to me and ship it to me. The part that is disturbing is that i called back 5 times to try and buy this vehicle but was treated like they didn't even care. Even if it was a little more work on the dealerships part to sell the car to me out of state they should have at least called me to let me know. Just plain bad business..

Super easy to make an appointment, and my car was serviced in about an hour.

Horrible customer service. They don't acknowledge you if you are standing in their face. I had a 60k maintenance scheduled, they can't even tell me what needs to be done.

Ever since this dealership has been under Bob baker the quality of service has decreased dramatically even though some of the same people still work there.
I can not recommend this location for sales nor service in any circumstances.

Not happy at all. Worst spent 20k Hyundai Elantra 2020 (Bob Baker Hyundai, Carlsbad CA).
New Car Purchase Experience (Jan-2020):
The car has multiple flaws that makes its quality and safety lag several years behind its rivals. Much better options out there. I have tested the Japanese models (Corola/Civic) at similar price range and they were so, so, much better.
Major car flaws (cons):
1) Lane departure system (LKA) is malfunctioning causing abrupt change is steering wheel stiffness. Almost caused me once to lose control and hit the center-divide. Opened a case with the NHTSA. The best solution is to turn it off with the push button. Took me some time to figure out it was this system causing the abrupt steering wheel behavior. Disable the system by pressing the LKA button on dashboard left to the steering wheel.
2) Windshields are defective with a defect that causes scatter and blurriness when driving and the sun is at low angles such as in morning or before sunset. This is true to front, back and all side windshields. Most disturbing in the front. See images of faulty windshield.
3) Car seat is uncomfortable giving me strong lower back pain after driving for more than 15min. I can drive for hours with my other car and have no issue. Using wedge pillows have helped a little but makes the ride something very unpleasant.
4) Multimedia systems is sprinkled with defects, the most annoying is when you want to move to phone mode the radio is constantly on.
Pro: Not too many here. One good thing to note is that the car has good noise isolation and has a solid drive feeling to it even with all the bumps and potholes quite typical to Sun Diego.
Final remark: don t save a grand or be tempted with end of promotions, check out rival models and then make your decision. I did it the opposite and have much to regret. There are much better options out there. Never think that buying a new car is hustle free or safe. Take your time and examine the car you plan to walk away with carefully. Overall this has been a very sad and frustrating experience.

Dealership (cons):
1) Small dealership with limited space and display. When I came to discuss windshield defect after purchase there was no space to park the car and it seemed by luck cars were not damaged by bumping one into another as they were driven by service personnel, due to limited space.
2) New cars are parked on gravel and get dirty and dusty. I would have captured the windshield defect if it was clean. Sales was aware of this issue and was not surprised when I came back. Not the first as they commented. They were quick to offer repair. But, replacement not in this world. Even buyback where I would take the blow in price which I asked for, they would not offer. The manufacture offered minimal compensation so I would not pursue legal action.
3) I ran into a brick wall in trying to get some serious resolution. At least the general manager Jamey Watson was courteous and understanding. I can t say the same for the rest of my encounters with sales and service.
Final advise consider looking somewhere else in the broad sense of the word especially now that people need to make smart value to money decisions.