North American Logistics Group Reviews

Was anxious about my mattress delivery after reading negative reviews, however I had a positive experience. Was called to schedule delivery in my area. I had called the day prior to find out the delivery window. My mattress was delivered right on time with a courtesy phone call 15 min prior to arrival of the delivery truck. Deducted one star because most places send an email or text confirmation of appointments and this was solely telephone phone communication which seemed a little outdated.

Some of the worst service ever with this company. Dealing with delivery and install through Home Depot. Took 4 delivery attempts before a senior team was able to bring fridge up and install. Dishwasher rude service and gave me my dishwasher on side of road because he was late and behind on his schedule. Be warned of this company is handling delivery and install. Always ASK FOR SENIOR TEAM refrigerators..

I saw all the negative reviews and felt obligated to post a review myself. I had a wonderful experience with NAL Logistics. They delivered my IKEA couch within the timeframe they provided - calling 10 minutes before they arrived at my apartment. The delivery drivers were very nice and brought everything inside carefully and placed the couch exactly where I asked them. They didn t complain once at the fact that they had to walk a few hundred yards to get to my apartment from the street.

Overall I had a very good experience

Had a similar experience to other reviewers. For reference, it was the NJ office, and I live in Nashville.

In short: 2 last minute postponements and ultimately a delivery before the scheduled window on the third try. Everything arrived in good condition, which is about the only positive thing I can say.

Original delivery window was set, and I took the day off work to receive the package. About 2 hours before the delivery window, I got a call from their automated system saying that they could not complete the delivery due to weather.... it was drizzling.
Had to call the customer service team to get a new delivery date since one was not provided to me when they called to cancel my delivery for that day, and the woman on the phone (after I waited on hold for 20 minutes) was very rude. They said the best they could do was a delivery the following week.
Come the delivery day the next week, they called again the morning of the confirmed delivery (about 1 hour before the delivery window) to say they needed to reschedule again, this time due to mechanical issues with the truck. In this automated message they said I would be receiving a confirmation message shortly with the information for a delivery the following day.
The next day, the delivery window was supposed to be between 11 and 3, and I got a message at 9am saying my delivery was 5-30 minutes away. That was the only accurate estimate I got from them during this whole process. They showed up about 10 minutes later with my delivery. Luckily I was working from home all day and was there to receive it early.

I don't recommend this company, but unfortunately it seems like Ikea doesn't give their customers much choice.

The absolute worst customer service ever - the customer service agents and supervisors are completely inept. Twice I waited for my delivery and changed plans for the full day because their delivery windows are over 8 hours long. Delivery never came, and supervisor told me there was nothing he could do but could reschedule me for TWO MONTHS from now. Absolutely horrendous. DO NOT USE. Find another way to get what you need because you won't get it delivered from them anyways because of their complete lack of care. Not sure how they are even in business. Any business that uses them as the final mile logistics provider should be appalled.

North American Logistics Group, LLC is the delivery company for Ikea in the Dallas Area. I received a confirmation email for my order for 10/31 prior to delivery. On 10/31 I received a voice mail at 9 am saying they could not find my order and would perform a warehouse audit and get back with me during the week. I called back and spoke with someone and let them know I was going out of town Monday and she said she would "expedite" the audit and would call me back before the end of business that day.

I never received a call back. Sunday night I received an email from Ikea letting me know my delivery was rescheduled to Tuesday. Monday night, I received an automated phone call from the delivery company asking me to confirm delivery for between 11 am and 3 pm Tuesday. I confirmed.

At 4 pm Tuesday, I called Ikea. First representative called North American Logistics Group and the person she spoke with let her know that they could not find my order, wasn't sure if Ikea had sent it and they would need to perform another warehouse audit and that they would reach back out to me directly. She had to transfer me to another Ikea agent, who called North American Logistics to talk to a supervisor. The Supervisor was able to confirm that they did in face receive the items from Ikea, but they still couldn't find them and would need to do ANOTHER Warehouse audit and it would take another 24-48 hours. Important note - my order was 300 lbs. Not tiny by any stretch. Hard to lose, you'd think. The Ikea agent also asked why I received the automated phone call, NAL says - "It's an automated call when our system recognizes an order was received and is ready for delivery, so it schedules the delivery." -- UMMM, THAT MEANS YOU HAVE MY ORDER!

So I wait the 48 hours which ended today at 4 pm. I sit down with a nice cup of coffee for my hour long call with Ikea. Agent 1, shows all inventory has been delivered but North American still has not scheduled delivery, needs to transfer me. Ikea agent 2 calls North American. First, same thing, they tell her they can't find the order and need to do an audit. She assured them that wasn't acceptable because they already performed two failed audits. Then the Ikea rep then explains they ended up letting her know they have part of the order, they can't tell her which part, they'll call me to discuss what parts they have to see if I want to accept partial delivery, then the missing items will have to be reordered - it'll take another 2-3 weeks to get there from Ikea and they'll go to this same darn warehouse. I ordered 2 shelf units, but one of them also has a desktop, two legs and hardware. A partial desk is just not a challenge I want right now and I absolutely did not believe they would call me, because they have failed to call me twice. Plus, she and I both notice their stock and restock log makes no kind of sense. I included the screenshot below of the order they don't have.

So, I cancelled the order. An order a made an entire month ago. An order that has gone through two warehouse audits, 3 phone calls talking just over 3 hours, an entire day off of work for a delivery that was never going to happen. It's just a shelf, it's just a desk. Total first world problems. The great thing about first world problems, there are plenty of stores, plenty of desks, and plenty of companies willing to call clients to communicate issues. I love Ikea, but I will never order their home delivery, nor will I ever order home delivery from any company that uses North American Logistics again.

Worst delivery service ever. Had an order with ikea set for a specific time frame when I would be home from work. They have delayed my couch delivery 3 weeks from purchase. I have been on hold a total of 16 hours and I still have no couch. If you're buying ikea furniture, don't have it delivered, save yourself $100 and get a rental vehicle.

Denied damage for a claim that I extensively provided evidence before. I truly hope this place goes out of business for the clear wrongdoing they commit.

Canceled delivery of my fridge without notifying me. I only found out after calling them for an update after waiting for several hours and after bringing all my food to a friend's fridge so they could haul away the broken fridge. Customer service is useless and gives out false information. I have zero confidence that I will receive my fridge on the rescheduled date.

Update: As expected, they've canceled my delivery again and no one notified me. This is the worst company I've ever dealt with.

I wish there would be half a star available. These guys came to deliver IKEA cabinets and dropped entire 900 lb package on driveway. Do you even know what you guys are doing?