North American Logistics Group, LLC is the deliver...

North American Logistics Group, LLC is the delivery company for Ikea in the Dallas Area. I received a confirmation email for my order for 10/31 prior to delivery. On 10/31 I received a voice mail at 9 am saying they could not find my order and would perform a warehouse audit and get back with me during the week. I called back and spoke with someone and let them know I was going out of town Monday and she said she would "expedite" the audit and would call me back before the end of business that day.

I never received a call back. Sunday night I received an email from Ikea letting me know my delivery was rescheduled to Tuesday. Monday night, I received an automated phone call from the delivery company asking me to confirm delivery for between 11 am and 3 pm Tuesday. I confirmed.

At 4 pm Tuesday, I called Ikea. First representative called North American Logistics Group and the person she spoke with let her know that they could not find my order, wasn't sure if Ikea had sent it and they would need to perform another warehouse audit and that they would reach back out to me directly. She had to transfer me to another Ikea agent, who called North American Logistics to talk to a supervisor. The Supervisor was able to confirm that they did in face receive the items from Ikea, but they still couldn't find them and would need to do ANOTHER Warehouse audit and it would take another 24-48 hours. Important note - my order was 300 lbs. Not tiny by any stretch. Hard to lose, you'd think. The Ikea agent also asked why I received the automated phone call, NAL says - "It's an automated call when our system recognizes an order was received and is ready for delivery, so it schedules the delivery." -- UMMM, THAT MEANS YOU HAVE MY ORDER!

So I wait the 48 hours which ended today at 4 pm. I sit down with a nice cup of coffee for my hour long call with Ikea. Agent 1, shows all inventory has been delivered but North American still has not scheduled delivery, needs to transfer me. Ikea agent 2 calls North American. First, same thing, they tell her they can't find the order and need to do an audit. She assured them that wasn't acceptable because they already performed two failed audits. Then the Ikea rep then explains they ended up letting her know they have part of the order, they can't tell her which part, they'll call me to discuss what parts they have to see if I want to accept partial delivery, then the missing items will have to be reordered - it'll take another 2-3 weeks to get there from Ikea and they'll go to this same darn warehouse. I ordered 2 shelf units, but one of them also has a desktop, two legs and hardware. A partial desk is just not a challenge I want right now and I absolutely did not believe they would call me, because they have failed to call me twice. Plus, she and I both notice their stock and restock log makes no kind of sense. I included the screenshot below of the order they don't have.

So, I cancelled the order. An order a made an entire month ago. An order that has gone through two warehouse audits, 3 phone calls talking just over 3 hours, an entire day off of work for a delivery that was never going to happen. It's just a shelf, it's just a desk. Total first world problems. The great thing about first world problems, there are plenty of stores, plenty of desks, and plenty of companies willing to call clients to communicate issues. I love Ikea, but I will never order their home delivery, nor will I ever order home delivery from any company that uses North American Logistics again.