I recently had the pleasure of working with Nordfab and I must say, they exceeded my expectations. The customer service was exceptional and the quality of their products is unmatched. I am extremely satisfied with my experience and would highly recommend Nordfab to others.
I am very impressed with the service provided by Nordfab. The team was extremely professional and helpful throughout the entire process. They delivered a high-quality product that exceeded my expectations. I would highly recommend Nordfab to anyone in need of their services.
👍 Nordfab is an amazing company! Their customer service is top-notch and their products are of the highest quality. I had a great experience working with them and the team was very responsive to my needs. I will definitely be recommending Nordfab to others.
🔥 Nordfab is a fantastic company. The service they provide is excellent and the team is always willing to go above and beyond to ensure customer satisfaction. I am very impressed with their professionalism and the quality of their products. Keep up the great work!
I recently purchased a product from Nordfab and I am extremely satisfied with my purchase. The quality of the product is fantastic and it was delivered in a timely manner. I would highly recommend Nordfab to anyone in need of their services.
Nordfab has provided me with exceptional service. Their knowledgeable staff helped me find the perfect solution for my needs. The product was delivered quickly and was exactly what I was looking for. I couldn't be happier with my experience.
The service I received from the company's website was exceptional. The ordering process was simple and efficient, and the product was delivered promptly. I will definitely be using their services again in the future.
Originally, I contacted Nordfab to purchase ducting directly from the company, but was referred to a distributor as they do not sell direct.
Work with the distributor SVE Filtration was very easy. We sent them a list of parts we needed, and they were able to put together an order quickly. Officially submitting our order 11/13/19 with a guaranteed ship date of 12/2/19. We paid our deposit immediately due to the fear of losing our shipping spot.
I patiently waited until the evening of 12/1/19 to follow up with SVE, knowing our ducting was likely to ship the next day. SVE responded the following next morning, and informed me they would be working to give me tracking information by the end of the day. This did not happen.
I followed up again the next day, to no response.
I emailed again the following day, with the same result.
Finally, on 12/4/19, SVE contacted us stating that our ship date had been pushed back and entire week, to 12/9/19. This given that the order from Nordfab was already a couple days behind schedule at the time of the e-mail.
I continued to press SVE to find out what was going on, and they informed me of several attempts to communicate with West Coast Manager Mike Brown. They were finally able to connect, and we were told he was going see what he can do.
After not hearing back from Nordfab or Mike for the entire day, SVE Filtration offered up the option to go with another manufacturer, and still be able to meet our established timelines. Given the customer service we had received from Nordfab so far, we decided it was the best option to switch.
Upon informing Nordfab of our decision, they scrambled and asked if they could keep the order if It shipped tomorrow (12/5/19). While a gallant effort to save face, we had already placed our new order. On top of the company being notorious for shipping partial orders.
We recommend considering all your other options before looking to purchase Nordfab products. Especially if your order times are time sensitive, and can affect various aspects of your business. They are not a very reliable support to their distributors.
Will never set foot through their doors again! Worse company I ever worked for!!! Treat their employees like cattle
nordfab.com
