The nice lady that processes passport, even though see had a week to do it, finished all of our passports that day so that many of us wouldn't have to come back. A wonderful lady, and the staff were helpful, through, quick, and friendly. I would suggest going early in the morning if you wish to have a smooth experience. It may take sometime for pickups, so you should plan to spend most of your day in the area.
Awesome experience! They staff are so nice and welcoming. Thank you so much Mr Chris for the good job!!!
If I can give negative starts I would they actually should just shut this place down WE ARE NOT IN LAGOS in NYC they treat you as if they doing you a favor! THIS PLACE IS AN EMBARRASMENT to our country as a rep
If you need to renew your passport you need a few things:
1.) $30 money order
2.) Fill out the app online and pay the correct fee. Print out payment confirmation
3.) Print and sign the application form
4.) Copy of Nigerian passport info page(s)
5.) Nigerian Passport
**Subject to change based on how they are feeling that day**
If you don't have these things, your life will be an absolute nightmare, just so you know.
If I could give them 0 stars I definitely would have. They re rude. As soon as I walked in and spoke to security my mood was ruined! They don t know how to talk to people and don t help at all. They ll make it seem like you asking for help is bothering them.
Honestly the Nigerian Consulate office in USA customer services is the worsties and their application guidelines are poor. Therefore , we request your attention to look into the situations and please make amendments to make our needs easy. To make some enquiries or how to renew passport applications online etc are the issues.
Service delivery at this High commission is virtually non existent. I applied for a passport in January of 2020, as of today, August 10th I am yet to receive the passport renewal and there is no word on when if ever the passport will be ready.
I understand that the staff actually show up at the embassy. I am also aware that the immigration offices in Lagos and Abuja are open that the passport booklets are printed in Nigeria, so the actual passport can be printed in Nigeria, sent to the embassy and then mailed to the owners in the US with the stamped envelopes we provided at the time of application.
For those who require renewals, passports can be mailed in, renewed and sent back to the owners. There is no need to wait for a year until people can travel to the embassy to renew their passports. Every other country is making adjustments to how they renew official documents like driver's licenses. Nigerians just love to make life hard for the citizens
This is the worst place to get anything done. None of the staff seem to care about the needs of the clients! Everyone acts like you are doing them a disservice by even asking questions. You can come prepared, with an appointment, and still have issues. No one has answers for you and get upset when you ask questions. They will tell you they dont have your passport, yet its sitting in front of their face. Its disgusting and makes me ashamed as a Nigerian.
I thought things would be more professional here but I was wrong! Unnecessary long waits, lack of professionalism and zero organization. Just cancel your schedule for the day, walk in ready and swallow your pride, vexing would only make things worse.
Do not, I repeat, DO NOT get your passport from the NYC consulate. These people are highly incompetent and incapable of performing even the simplest task in a timely manner. They also have terrible book keeping. 4 months after I paid for my passport they claim there was no record of payment despite me providing receipts and confirming with the company that handles their online payments that the money was transferred to their account. If you plan on traveling in the next 6 months you are better of going to DC
They never pick up the phone. With covid going on, how am I supposed to know if I m to go to New York for my interview but no one would pick or even respond to the emails
I usually don t do this, but I have to share my experience regards my passport renewal @ Nigeria house New York. Mr chris Sees himself as the servant of the people, he treats people with respect and he s right there during public holidays to help those that are in need like me on a faithful day. what a good boss that shows when the head is good the toe will also be good. Typical Nigeria oga on top won t be humble like the way Mr Chris dose. Same goes for Mr Humphrey, he s humble, good Listener and a great helper and good worker for Nigerians abroad. Better service, great staff, your needs will be taken care off in a timely manner.
Applied and paid for my passport renewal august 1st. Called nonstop fot 3 weeks after that because I did not hear from the embassy about an interview date. Barged in August 27th with no appointment. Was tired of it, was ready to go pretty much tell them a piece of my mind and get my interview by force. So went to NYC from Massachusetts with my mom. Expect to be there the whole day. Around 3pm is when we were interviewed and everything was done. Went across to FedEx, paid next day priority mail which was $46 and gave it to the consulate to send my passport to my address. Was told to expect the passport after a few days until the end of September. Of course throughout that time, I'm calling for an update and of course no one picks up. I even had my aunt go to consulate for me as she lives in New York. She told me that the passport was not ready yet after one whole month. Its October 3rd, still no passport.
Here are the steps for passport renewal:
Pay online according to the instructions.
Make sure to pay with a card that is in YOUR NAME
Ignore the date that it gives you. You can arrive at the consulate on any day now.
Make sure to arrive early on the day you are going (before 8 am) and bring all the required documents and passport photos.
Do this all well before you need your passport as it can take months to receive it!
Hope this helps someone
(Also you can t bring food or drinks inside so eat a big breakfast before going)
Was there 2 weeks ago. The people that work there are incredibly rude, lack respect and are very miserable. They talk to people anyhow and even yell at customers. No organization and if they like you, then move you up in the line. Many people that arrived after me were attended to first and I had ALL of the required paperwork and got there when they opened. They don't even deserve one star.
I had the worst experience ever! Applied for my passport to be renewed, unfortunately the company that is in charge of their IT are obvious frauds! I spent over &500 applying for one passport renewal! The unfortunate incident went on for months. The Nigerian man in charge of the so called IT is so rude and acts like he is doing you a grate favor! Collected my money order several times, I have stubs to prove it, but he said the application isn t going through! They still do man know man there and you would hope being in the United States will make them act properly! My advice to people is, try getting your passport renewed somewhere else!!!!
This is the most horrible place I have ever been, it quite unfortunate that I paid for one passport twice at renewal and still didn't get the passport renewed due to the negligence of the Embassey after I traveled 3night with the bust to More
Wonderful customer service. The team worked efficiently. Very pleasant experience. Mrs Dibia is funny, witty and efficient. Well done Nigerian embassy employees. Got passport same day. Thank you!
The whole staff are total trash and all should be fired and replaced with people that are professional. My experience here was a total nightmare. All the staff behave like they were forced to work there. If you are not happy with your job then quit. The service is a total disgrace and should be shut down.
They don t even seem to answer the phone. It a hassle so in organized
What a sad and innefectual agency. This country should be dissolved.
If you encounter any issue relating to receiving passport or visa, just kindly ask for Mr Chris. He's the best man over there and will get your problem solved within hours. Though there's need for improvement, Mr Chris is definitely someone to always watch out for when you go over there.
I have been calling this embassy for 6 hours and no response till now, I was just told if I need anything, I must go in person and not call. I just need an edit to my interview date..
Went to collect passport on behalf of someone. The reviews here were very mixed and did not know what to expect, but was blown away with the friendliness and helpful attitude of the staff there. Was pointed without any wait, right away to the lady who could help (believe it was Sandra). She and another gentleman quickly looked into my issue, and promptly helped by searching and locating the paperwork and after due diligence, had me on my way. Very impressed and thank you!
The officials are very patient and attentive to people issue finding a quick solution to such
I have been trying to reach washington dc and atlanta consulate for months but couldnt . I dont have an business with the newyork , but i gave them 5 star because thats the only consulate i got online . And the customer service was great .
To whom it may concern.
I think it is shameful that there is Never anyone to pick up a phone at the Nigerian embassy NY. The phone will ring to a point, goes to voice mail repeatedly and no staff ever picks it up. This behaviors is really shameful.
Applied for new passport since May. I received original appt or December. Last week I was sent an email and told to reschedule my date, which I did, to July 6. After going all the way there, they said that they aren t open. Why the hell are you still scheduling people then. Nigerians we gotta do better. Immigration office in Lagos is open, why not here
COVID 19 Update. This embassy is closed, see picture below. I called the other embassies (Atlanta & DC) and after receiving no answer, I called another company in Atlanta who told me all 3 embassies are closed until further notice. You might notice the NYC website and the flyer below tells you to send an email or call a particular number for urgent or emergency passport/visa service. FALSE. I sent an email in MAY and till now, August, no response. I called the number and it s the same automated message over and over. You have a better chance at winning the lottery than expecting anyone to pick up the phone. I also heard they are giving people appointments for next year. So good luck if you need something this year! Smh
I do not believe people tasked with answering phones here understand they are the face and voice of a whole nation! Rude, short and ill tempered lady answered my call and with absolutely zero phone manners proceeded to give me the worst service I have ever experienced. Normally Nigerians are one of the most warm and hospitable people in the world but you will never know that from calling the Nigerian Consulate. I have never been more ashamed to identify as a Nigerian.
Thee don't not communicate
They only take your payment without response. It's ridiculous!
Went to go get my passport done on Sept. 16th 2019 and also after 5hrs of bought being there, was finally able to finish the process and was told that my passport will be ready on Oct. 15th 2019 and I bought a priority mail envelope so they can mail it and until now (Nov. 3rd 2019), they haven't mail my passport out to me and I live in Chicago. Anyone went between these dates and have gotten their passports yet??
Had my interview on the 7th January was told my passport would be ready on the 7th of February but didn t show up on till the 25th. 18 days after the expected date. Basically 48days to get my passport. Not bad not Good but fair. Anyway Thank you for getting it done.
Please does anyone have a contact number to Mr Chris or any one that works there. I am still waiting for them to mail my passport for like 2 months now. Please help!
I went up there a few months thinking I had all the proper documents, but when I got there, they said I needed another document! I told them I brought everything I was instructed to bring, per their website, but they said they couldn't help me unless I had that other document. I then asked to speak with the "supervisor" and she came out and started yelling at me, and embarrassed me in front of everyone there. They are VERY mean and unprofessional! Now I have to go back up there, but I have a question to ask, so I've been calling for the past 3 weeks and NO ONE EVERY ANSWERS THE PHONE!!!! Again they're so unprofessional!!!!! I wish I could give them 0 starts!
Shout outs to the staff yesterday who continued to work 3 hours overtime to ensure we didn't leave without our passports. Even though the system can be improved in general, the staff are doing all they can to serve A LOT of Nigerians everyday. And while it is OK to complain and bemoan the system so that the govt. of Nigeria can continue to improve it, it's only fair to appreciate the work the staff at the consulate are doing to process enormous volumes application using our poor system.
Special shoutouts to the soft spoken gentleman who went out and bought everyone water while we were waiting. I'm still very surprised they didn't send us all away during their closing time, to return tomorrow. I never expected any government office, even in the US, to work overtime like that.
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