Went to collect passport on behalf of someone. The...

Went to collect passport on behalf of someone. The reviews here were very mixed and did not know what to expect, but was blown away with the friendliness and helpful attitude of the staff there. Was pointed without any wait, right away to the lady who could help (believe it was Sandra). She and another gentleman quickly looked into my issue, and promptly helped by searching and locating the paperwork and after due diligence, had me on my way. Very impressed and thank you!