I went up there a few months thinking I had all th...

I went up there a few months thinking I had all the proper documents, but when I got there, they said I needed another document! I told them I brought everything I was instructed to bring, per their website, but they said they couldn't help me unless I had that other document. I then asked to speak with the "supervisor" and she came out and started yelling at me, and embarrassed me in front of everyone there. They are VERY mean and unprofessional! Now I have to go back up there, but I have a question to ask, so I've been calling for the past 3 weeks and NO ONE EVERY ANSWERS THE PHONE!!!! Again they're so unprofessional!!!!! I wish I could give them 0 starts!