Neversoft Reviews

They placed a hold on our debit card for double the price of the room plus $100. $1125 total for 3 nights @ $147/night. Beware. They tell you it's $150 plus the room cost.

Though to he rooms were comfortable and accommodating, the whole situation is just a nickel and dime scheme. You see, I can understand taxes and incidental fees, etc. But the fact that there's no free parking for guests, and they mislead you by saying "$16.65 Maximum" it doesn't say per night, doesn't warn you about it, then when you check out the parking bill is for however many days your car was in there multiplied by $16.65. which, for a traveler on a budget, is damn disgraceful. Then they have staff trying to barge into your room every few hours. I have valuables, forgive me if I don't want people snooping. The whole visit on what was supposed to be a stress free experience, certainly made me leave more stressed than when I arrived. The Hilton can go push daisies as far as I'm concerned.

Reviews are always case-by-case issues; so, if it was happening every day, then I don't think businesses would be in operation. I had a pleasant time, saw people with pets, solo travelers, families, and generally happy people staying. I generally have a pleasant stay with chain hotels like Hilton.

I had acgreat stay. Nothing extra and out of the ordinary was done to put it over the top. Noe that weed is also legal in California you do have to deal with the smell on the floors. It is a non smoking facility however people where still smoking in their rooms. A bath towel with some aromatherapy oils on it pushed under the room door helped a lot.

Can t recommend this place for the following reasons
1. There is nothing special about it
2. I arrived late at night used my corporate card to check in and was told it required a Pin. I have never been asked for a Pin, told the clerk I didn t have a Pin and he told me I was SOL.
3. It s expensive, see number 1 above

The DMV offers better service

We had stayed here for 3 nights last Christmas. The place is a fantastic, classy environment and very spacious. Their rooms are very comfortable and cozy, too. From their concierge, front desk, restaurant, housekeeping, gym, and spa, all are great! We are looking forward to coming back and stay here again.

Great view of the Santa Monica Mountains from this hotel!

It is a really beautiful hotel. First impressions were it's gorgeous and the staff is very attentive. Great experience.

Refurbished rooms are nice. Great bathroom lighting. Terrible shelf space for bath products in the shower. Very friendly staff. Comfortable and safe.

Hotel has had recent remodeling done. Rooms are spacious and comfortable beds. Also has a nice restaurant and workout area. Would recommend this to travelers

Great hotel, very modern, clean rooms, good restaurant/bar. Unique decor in rooms but tastefully done.

the rooms are definitely not dated! Its a Fabulous hotel.but theres no sidewalk

A nice place. Close to where I was doing business. Not cheap and apparently my $275 rate didn't include breakfast but included a $50 incidental charge

EXCELLENT SERVICE. EVERYBODY WAS COURTEOUS, PATIENT, AND PROFESSIONAL.

Great room,great hotel, staff was exemplary in accommodating us in every way.Definitely will be back.

Nice, big rooms that are clean and comfy! Affordable prices too!

Hotel is beautiful. Some weird downsides maybe because of Covid. Stayed at a suite offered breakfast and got plastic utensils. Never had that at a Hilton before. Bar closed which are usually great, but I'm sure that because of Covid. Overall I would stay here again especially without a global pandemic happening lol.

My Husband and I really enjoyed our stay at this Hilton. We arrived to the best service from Marco! He was beyond welcoming! His attitude was so positive, he made great converstation and he was super helpful with bellhop service (put our shoes in the closet and everything)!

The breakfast was delicious but the breakfast staff was AMAZING!!! We were treated with the upmost respect and remembered by the staff each moring we returned.

Rooms were very comfy! We slept great, the blackout shades are the best.

There is also an auto spa in the same parking garage as the hotel. That was a plus for our ScatPack.

Only downside was a rude bartender working day shift, who treated us with no respect, so we walked back up to our room.

We will be back!

Great hotel. Nice amenities, as a matter of fact this is the only hotel that offers two king beds. Wish their toilet flushes better though. Room has a small refrigerator which has a function to turn into a freezer for two hrs with push of a button. Parking is not free but this is California after all.

Nicely updated hotel. Staff is great. They have upgraded the rooms, so now there are two king beds in a room.

Top notch choice if you re staying in WH. Also near the Warner Center.

Stayed here for honeymoon with my wife. Room was very clean and nicely decorated. Everyone was very nice. Would definitely stay again. The bartender Adel is a super nice guy as well. We will be back!!

Staff was very attentive. Conference provided lunch and breakfast left a little to be desired. Overall nice facility.

We love this hotel because of the area. Near topanga village, bj s brewery. It is convenient to go to the sea along the canyon, to the city at 101. The hotel itself is nothing special. The lounge is just hell, as in almost all American hotels.

Very nicely updated. Rooms and staff are both as good as I've found. The mattresses, however, are completely worn out in the rooms we've stayed in.

Great room. Parking is behind hotel. King beds, large tv, immaculate lobby. Still definately stay again.

Fish and steak were overcooked and tough. Chicken was still pink. Everything else was good.

Nice hotel, friendly staff. I had a short stay but look forward to going back.

Friendly staff was nice. Just average for a hilton, no pool which was suprising. Not bad just not "5 star".

Loved the room great views....very relaxing place to get away.

Beds are super comfy and rooms very well modernized

Runway bar lounge in hotel lobby serves amazing craft cocktails.

Nice place. I'd give it the 5th star if they didn't charge you $20 a day for parking.

Nice hotel in a nice area. Close to several restaurants and shops.

The rooms are huge and the recent (ongoing) renovations are making this place look fantastic. Kudos to the staff for being so courteous as well.

Upon walking in to this hotel, I was immediately impressed. Everything screams luxury. The lobby is beautiful and you really feel like you're a star walking into this fabulous hotel. The restaurant is delicious and they even have Starbucks coffee so I was extremely happy about that. The rooms are very clean spacious. The bed is so comfortable that I could sleep for days. This hotel is also dog friendly and I had no trouble taking my pup. I reccomend this hotel to anyone staying in the Los Angeles area. It's not too far from most things (but you definitely need a car here) and there's both a Trader Joe's and Whole Foods nearby.

This hotel is wonderful. The rooms are bright and clean. I got a corner room on the 5th floor, of which I will add photos, that was clean, bright, spacious and modern. A nice closet. Shower and bathroom was amazing. The bed so so comfortable I slept like a baby all night. I have been to many of the neighborhood hotels here. This hotel charges $15 to $30 more per night than the rest. But the value you get isn't even comparable. The few bucks extra is well worth it.

I like their manager Jessy Monia. So friendly and helpful. The environment is good as well and everyone is kindness as wish to help.

Loved staying here, even though just one night. Front desk staff all friendly and very helpful! Exceptional ambience in the lobby, worth a visit just to see the video wall!

New, remodeled rooms. Beautiful shower , comfy bed!! There on Thurs night nice & quiet.

This place is in the middle of a major renovation but you would never know. Be sure to ask for a newly renovated room. I think the manager said they were about half way through the renovation the rooms are very chic and well appointed.

Fantastic hotel. Not one thing I could say negative about this hotel or staff. Simply a great place to stay.

Excellent service. Great staff. Location is optimal and price is reasonable. Updated rooms, good gym and breakfast was tasty. Stayed for 2nd time this year.

If a Hilton were a Hilton, then this is the epitome of the Hilton experience. Wide, open forways with a plethora of options for room service and to buy at the mini-mart (prices are, as expected, steep). Friendly staff whom are always willing to assist and listen to any concerns. Rooms were clean and cleaned daily. Comfortable bedding and bathroom towels with adequate views. Only minus here is that there is no free parking and you will be paying almost $17 per night you have your car parked.

I stayed here to attend a wedding nearby, the room was larger than average, but the hotel lost one star because the WiFi wasn't great. It would also be nice if there was a pool.

Didnt find the staff very accommodating. Had to call for towels 3 times. Nice hotel, wish they had a pool. Parking seems pricey. Everything was clean in our room and they have a nice bar an restaurant downstairs

-The rooms smell smoke (we tried 2 rooms)
-No cooler in the rooms
-No minibar
-No bathrobe just the towels
-Breakfast?.. Forget about it. They have just 10 tables in breakfast room for all hotel on 14th floor. Just one employee is working but honestly he is really work good (04/17/2016)
-No electric outlet left side of the bed.
+ comfortable very good pillows
+ comfortable mattress
+valley service
+lobby
We just came from NY to stay this Hotel for three night.But..The rooms smell smoke. We changed room but others same. They try to hide smoke smell to use Febreze but still smell smoke. If you hate smoking like us we don't recomend this Hilton. They are saying non smoking room but smell smoke.

Appeling decoration and friendly staff. Hilton is always perfect

This continues to be one of my favorite hotels. The staff are friendly, the rooms are very nice and modern. Yes a great place to stay.

Went there for a conference. The conference rooms are dimly lit. Hotel location is within walking distance of several shopping plazas. There seems to be only one restaurant onsite.

It's very clean, I like that the rooms have two king beds in the room!

We had our event there in February. Great service, good people. Room was fantastic!!

Clean rooms, paid parking available, clean and nice bar, good customer service

Nice lobby and entrance. I like the unique design of wall imagery and rooms contemporary style. Staff are friendly, room is average size but so clean and spotless. Top floors offer nice views & quiet atmosphere. A softer bed and having different type / size pillow option would be nice.

The rooms were very clean and the hotel is next door to a steak House

Had to pay for parking, shower didn't drain, no real great amenities, won't stay here again. It was pretty, and that was about it.

Appealing decor,courteous front desk staff,well appointed rooms.
Big problem: Night stand lamps and power outlets on bed side are controlled by a motion detector that shoots powe when doesent detects activity.I need a CPAP Machine to sleep,and all night power was interrupted every 1.30 hour. Very bad experience and very little sleep.
Front Desk supervisor name Ann,took care of the bill for the night and apologized for all the incovinience.

From valet harassing about a paper ticket to Rebecca and Rodrico at the front desk, all the way to the maids. Worst experience I ve ever had at a Hilton and to say I am in Woodland Hills being treated like this. I told the valet guy I couldn t find my ticket and he literally asked me if I could look and try to find it, I go up to my room and they make only one of the king beds in my room (weirdest thing), i call down to guest services and was treated like I was lying about the one bed situation. RebeccA seemed like it was a hassle to have someone come make my bed when the hassle is coming to your hotel in hopes to relax after a 15 hour work day and your bed is un-made with your co workers belongings all over it... I went to complain to Rodrico who I was told was the manager and he acted like it was no big deal. My company continuously books myself and colleagues at this hotel and I will make sure we request somewhere else.

Clean room, great service. Staff was polite, room service was yummy and didn't take forever. I have no reason not to stay here again when back in this area.