Nate the owner of NES is the best. My air went out and NES was at my business before I even opened to help the very next morning. Excellent service and professionalism!~ 5 STAR! Thank you!
Lisa
Oxford Tan & Spa
Contracted NES to install components for heating system.
Trevor arrived on time and was very respectful and professional.
He was very focused, meticulous, and conscientious while performing
the necessary tasks, which occupied most of the day..
His experience and knowledge were evident through his work.
He recognized how particular I was towards detail, and met all
my expectations. Thanks Trevor, for a job well done !
NES came to my house when no one else would. Aaron and Nate were very professional and knowledgeable. You could tell they not only have a passion for what they do but a passion for customer service as well. From the boot covers at the door to the intensive clean up after the job was completed. I would highly recommend NES for anyone with any furnace issues. By far the best experience I have ever had with a service company. They have a lifelong customer. Thank you again Nate and Aaron and the entire NES team!
We have had a great experience with NES plumbing, they have done several jobs for us and we have complete trust in them. Our service technician Chris was so kind and helpful, they squeezed us in when we were in a bind!
I rarely ever feel it necessary to leave negative feedback to a company, especially a local one. I myself, am a small business owner and know how it is, but this experience was frustrating nonetheless. When I scheduled the appointment it was made for the morning at 8am. I have a pretty hectic life so I always make sure to ask if it could be later. I know some companies make time frames so I asked if it could be later than 8. I was told it will definitely be close to 8am. Fast forward to the appointment day. Get up and make sure everything is ready to go by 8 for the appointment ( I have 2 dogs and 2 kids. It can be a process), and they aren t at the house at 8. No big deal they are probably just running a little behind. 930am still not there. I guess I ll call to make sure they are still coming since I ll have to leave for work soon. Call the number and the receptionist informs me they are going to closer to 10-10:30. I tried to be as understanding and accommodating as I possibly could. I don t usually nitpick on these things but the latter part in conjunction makes it more frustrating. The tech arrives takes a look and determines it s the fan motor that s broken. He does stipulate that it could not work and then a replacement unit would be needed. That s fine. He says they are overnighting the parts and once the parts come in they will call me and let me know so we can schedule an appointment to get it taken care of. I pay half the bill (400.00) .Great. Next day I get a text from a tech saying he s on his way. Great, I happened to be off this day, but was not expecting it at all since I thought it was to be scheduled. A different tech arrives and starts checking things out, after about 30-40 minutes he says he s ready to test out the new fan motor.goes to run it and it s not working. For the next 3 hours he s trying to figure out why the circuit keeps tripping and thermostat is losing signal. He finally comes to the conclusion that the motor he installed is bad at least that s what he told me. That s until the guy from the prior day arrives and informs me the motor is actually fried from the Ac unit having a high voltage issue and apparently it was apparently smoking. I understand that I would be on the hook for some of the labor that was involved in the job (about 3.5 hours), but why should I have to pay for the part? And some of the labor? I thought the 75.00 fee was to determine the problem. It obviously wasn t the fan motor that was the problem. The second tech couldn t figure it out in 3 hours, how did the other tech determine It was the fan in 10 minutes. He said the motor might not fix all the problems , not that it wasnt the problem. If I was told the new motor has a chance at being destroyed and I would be on the hook for it , I might have gone a different direction. The best part is that their replacement ac package is a 1000.00 more than the company I had before them quote me. I didn t even get a offer to apply any of the money from that failed attempt to a new unit. This rant is over but the lesson was learned. I will be finding another company for the replacement.
We had a new hot water heater installed, AC repaired ( and new thermostat), and two new toilets installed. I would highly recommend NES to anyone! I had received quotes from other plumbing, heating and cooling companies and their rates are pretty fair and in line with other reputable companies. They stood out to me because of their professionalism, responsiveness and willingness to answer my questions. I'm glad we went with NES because they are a rare find when it comes to professionalism and quality of work!
NES comes to the rescue again! Today the outside temp was a hot 87degrees and the inside temp was registering the same. I attempted to turn on the A/C with no success. It was 3:30pm when I called and they would send a service tech out immediately. Aaron arrived promptly at 4:00 to service my thermostat. He immediately diagnosed the problem and the A/C was working in a matter of a few minutes. I am a long time customer of NES, and every service call has been reliably performed perfectly! NES is the best in the business!
If you re looking for professional, knowledgable, friendly, efficient service. Go here. Aaron was the one who helped me. He was seriously phenomenal. That man knows how to run a business and I ll always recommend this company over others. You will NOT be disappointed!
Just had a great experience with NES. We had a sewer line backup unexpectedly last night and I reached out to a few different plumbers this morning. NES got back to me within minutes and gave me a 2 hour time window today. They answered my questions before I booked and were very accommodating. I received a text letting me know that Chris would be arriving right on schedule. Chris was extremely friendly and knowledgable and did great work while answering all of my questions. He work protective coverings while inside to not get anything dirty, wore a mask, and double checked everything before leaving. I was extremely happy with the level of service and professionalism and will definitely use NES again for all my plumbing needs. Thanks again Chris!
Our water stopped working, we are on a well and that was very concerning. Our normal plumber wasn t going to be able to get to us for 5 days so I started searching and noticed the excellent reviews for NES. I called them and they were able to get to us in just a few short hours. They fixed our pump switch and we were back to good. I m really grateful for their reasonable and fast service.
nesplumbing.com
