I rarely ever feel it necessary to leave negative ...

I rarely ever feel it necessary to leave negative feedback to a company, especially a local one. I myself, am a small business owner and know how it is, but this experience was frustrating nonetheless. When I scheduled the appointment it was made for the morning at 8am. I have a pretty hectic life so I always make sure to ask if it could be later. I know some companies make time frames so I asked if it could be later than 8. I was told it will definitely be close to 8am. Fast forward to the appointment day. Get up and make sure everything is ready to go by 8 for the appointment ( I have 2 dogs and 2 kids. It can be a process), and they aren t at the house at 8. No big deal they are probably just running a little behind. 930am still not there. I guess I ll call to make sure they are still coming since I ll have to leave for work soon. Call the number and the receptionist informs me they are going to closer to 10-10:30. I tried to be as understanding and accommodating as I possibly could. I don t usually nitpick on these things but the latter part in conjunction makes it more frustrating. The tech arrives takes a look and determines it s the fan motor that s broken. He does stipulate that it could not work and then a replacement unit would be needed. That s fine. He says they are overnighting the parts and once the parts come in they will call me and let me know so we can schedule an appointment to get it taken care of. I pay half the bill (400.00) .Great. Next day I get a text from a tech saying he s on his way. Great, I happened to be off this day, but was not expecting it at all since I thought it was to be scheduled. A different tech arrives and starts checking things out, after about 30-40 minutes he says he s ready to test out the new fan motor.goes to run it and it s not working. For the next 3 hours he s trying to figure out why the circuit keeps tripping and thermostat is losing signal. He finally comes to the conclusion that the motor he installed is bad at least that s what he told me. That s until the guy from the prior day arrives and informs me the motor is actually fried from the Ac unit having a high voltage issue and apparently it was apparently smoking. I understand that I would be on the hook for some of the labor that was involved in the job (about 3.5 hours), but why should I have to pay for the part? And some of the labor? I thought the 75.00 fee was to determine the problem. It obviously wasn t the fan motor that was the problem. The second tech couldn t figure it out in 3 hours, how did the other tech determine It was the fan in 10 minutes. He said the motor might not fix all the problems , not that it wasnt the problem. If I was told the new motor has a chance at being destroyed and I would be on the hook for it , I might have gone a different direction. The best part is that their replacement ac package is a 1000.00 more than the company I had before them quote me. I didn t even get a offer to apply any of the money from that failed attempt to a new unit. This rant is over but the lesson was learned. I will be finding another company for the replacement.