Zero stars, Nero can not be contacted by phone or via form. The form page is simply white. If a woman calls, the number is simply thrown out without being picked up. Presumably because CH as the area code. If the woman calls later then a band is switched. In no case recommendable I had the purchase in 2018 already problems and had div various SCR and send a registered letter. Now the license would still run 32 days and just will not work. So I have to send a registered letter again and drive to Weil am Rhein to give this up. Nero has no idea about customer service and friendliness. I no longer pay for a product with such a non-performance! Save the money and take free products!
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You email says if your are satisfied, give us a feedback, actually, you must care more about those who are unsatisfied and have an enquiry or face problems, I send you 3 emails, you only replied to one, because it involved money, it made me purchase something, but after purchasing, I kept reporting some issues, but you wouldn't care at all
I've not yet used my new downloaded version of Nero, but I must remark on how frustrating the installation was. It rebooted three times and went thro the same procedure three times. Before retirement I programmed professionally as part of my engineering design job.
I have been with NERO as a very satisfied customer for a very long time. I have purchased PLATINUM but am having difficulty installing. I am sure I would get this rectified with help from Nero.
I recommend buying Nero Burning Rom as the best program to burn and duplicate CDs and DVDs of any extension. Very useful for educational use in schools.
I have been using NERO for many years now, to date, it has not disappointed me and I am satisfied, now a few days ago, I have bought its latest and new version, apparently and without delving everything works well, I am waiting to receive the pen As a gift, otherwise everything is fine, we hope it continues like this forever.
I already had a previous version of Nero Platinum (including Burning ROM) in use (on another computer) so I have experience. The software is easy to install but I have not yet tested all functions.
didnt answer the question absolutely no use at all!!! "we hope you enjoyed your shopping experience with Nero" No, I want a refund, thats what i asked for!!!
I am quite disappointed you sold me a Nero Platinum Suite software with permanent license but I can't use it, it always asks me for a serial x the activation that I can't find anywhere, so I have to keep it like this or I can get my money back since your assistance is quite lacking. I am sure of your prompt reply
I had computer failure and could not access my Nero information. After speaking with Nero customer service, they quickly sent my information to me through Email and I was able to get my product reinstalled on my new drive. Thank you Motoko at Nero!
Best software with rarely ever a problem and support is always Great..Been using them for years...Quick to reply with a simple fix for a problem..Thank you Nero... German made is The Best
I appreciated receiving an email from the Customer Success Team asking me if I was satisfied with my order, if I had questions etc ... The approach is friendly and cordial, thank you!
Good morning the day before yesterday I bought Black 06/05/2020 platinum in 2020 and was very disappointed. I needed to edit and modify the video but I have seen that it is very limited. I can not change, reduce, reduce the audio from the points where I want. I thought it was a good program, however I do not need anything. I would like to return it
Nero Burning ROM is an excellent program for burning CDs of wave files. It is fast and very easy to use. Ordering the program and downloading it also was easy. Well done!
I have found the support team to be very helpful and patient with my problem requests Not having a real good knowledge of computers they helped me to resolve my issues Thanks again for the good support
The three technical support specialists went out of their way to give me support on a problem with my Nero Platinum v2020 Suite that was caused by me. Many thanks for the support of us seniors.
Hy at the beginning of June, I've written the company more times (e-mail) and have received no feedback until today, and when more times call no one was off, and the 30 euros for the program are also awake. the company is not customer friendly.
I needed help with Nero Start and it was clarified that the process of running the suite's applications had changed, which was not clear from the start. The support was very attentive to me.
ON AUG. 31ST; 2020, I BOUGHT NERO BURNING ROM 2002. I PAID $39.93, W/TAX = $ 47.01. I DOWNLOADED IT....I INSTALLED IT....WHERE'S MY ACTIVATION CODE....? IT WAS NEVER SENT TO ME.....I AM LOSING PATIENCE. I LOVE NERO'S PRODUCTS ( I USED TO HAVE NERO EXPRESS & NERO VISION EXPRESS...BUT NOTHING WORKS ON WINDOWS 10 NOW...SO, OF COURSE YOU HAVE TO BUY A COMPATIBLE PIECE OF SOFTWARE ).....BUT NER'S SITE IS NOT EASY TO NAVIGATE THROUGH. I NEED HELP!! S.O.S.!! DIANE ELLIS
I have been using Nero products for several years, mainly to compile CDs & homemade DVDs, and have always been impressed with their flexibility and ease of use. I recently upgraded to Nero Platinum Suite on a new laptop and had problems unlocking the downloaded software. After consulting the Nero FAQs but still not having been able to unlock the new software I contacted Nero Customer Support and explained my problem. I received an immediate response from Muriel, who gave me some advice. After one further contact with Muriel my problem was solved; it was a problem with my computer settings. I am extremely grateful for the support I received from Muriel and the speedy resolution of my problem. I intend to stay with Nero products and would heartily recommend both the products and the Customer Support to anyone.
Had a issue getting video's to play in a DVD player. Sometimes they had no sound sometimes garbled sound. Sent email for help. Response came within 24 hours. They was very helpful in solving the issue as well as following up to make sure it took care of it.
I had been using Windows HD Movie Maker for a week unsuccessfully. I was just trying to burn a slideshow. Error after error. I tried Nero and got the job done just in time. Thank you Nero. :)
Had an issue loading Nero products, I had very speedy responses to E-Mails sent and staff went above and beyond re sending activation codes & the like. I finally got things sorted, not bring tech savvy and have now got the whole system up running. Thanks Nero Helpdesk for excellent support through what was my trauma....brilliant assistance.
I have not made any purchase .... I really hope you have not done it without my knowledge. The purchase of Nero I had made it about a year ago. But it was a rip off, unserviceable. Virtually never used.
Great software to import and edit videos to make a great movie. Have used the older version for many years and now upgraded to the newer version. Plan to use it for my video projects in college.
The best software company for a long time. I love the Nero Platinum collection and am loyal custommer for a long time. Custommer support team is 10/10 in everything you could need.
I've been using Neo various programs for many years. This time I downloaded the Premium full suite, pity is I did not notice that it was going to grab my pictures and videos, so then I had to re-set the default for those items to one I like to use. Otherwise no problem - love it.
Just received an email from Kristi at your customer service department thanking me for the purchase of the Nero Platinum Suite. A nice personal touch that nobody takes the time to do anymore. Like the suite very much. Includes lots of extras.
Hello, NERO has again managed to bring a top-quality software suite onto the market this year, it just doesn't get any better, you have everything you need.
I purchased Nero Burning ROM 2020. Very happy with it. I just moved from Windows 7 to Windows 10, and my old Nero software would no longer work. I took the opportunity to look at many other software apps before purchasing a new one. Nero has better CD text options and control of spaces between tracks than most of the others, and is the ONLY one I have found where I can add start IDs to break up a long audio file as I am putting together an audio CD instead of cutting up the file into smaller programs before authoring the CD. The need to do that doesn't come up often, but a truly great feature. I realize that CDs aren't as popular as they once were, but many people still use them. Many of the other CD burning software apps are very simplistic and give few pro-grade options. Nero has a lot of flexibility built in for people who are trying to make professional grade CD-Rs...
After unsuccessfully trying to install Nero Platinum 2020 several times and giving up, I contacted Nero support group. I ended up having a dialogue with Sunny who resolved the problem in super-quick time. Absolutely brilliant support!
The program will not download. I Can't talk to anybody. It is very frustrating. Fix my problem or I going to cancel and report to my credit company as fraud.
The advertising of Nero pops up constantly, despite the purchased version. If you don't want to be annoyed by the advertising (this is very annoying when it comes to screen recordings), keep your hands off Nero. One good piece of software, you are now only forced to look at the advertising.
Had a problem with nero so i sent an email asking for help, got an email back quite quickly given the circumstances so yes I'm pleased with the service. Keep up the good work guys.
One of the best software companies around. I own the platinum collection and love every part of it. The support team is also 10/10 in everything you could need.
When advised of Nero update, I was sent a link, downloaded and installed it successfully. Good product as I can now decode PVR files that previously were unavailable!
I canceled the purchase before paying because I only noticed there that something in the small print said something about Abo. I would never buy a subscription. I find the pretty link not to write something like that directly in a form that is immediately recognizable. And yet I have now also received an email, "Thank you for your purchase from Nero." I hope that nothing else will come now.
I bought Nero online. I could not install the software so I asked for help twice. The assistance they gave me in response to my first request was useless. My second request was not answered. So I had to solve the problem on my own. In the end I was able to install the program. Once installed, I could not use it because it was "error in power calibration". So I was unable to use the program. Desperate, since I did not buy it for fun but to use it in my real life, I sent a third email to ask for help again. This morning I received an email from Kristi Davis <kristi@customercare.nero.com>, who, far from giving me objective help to solve my problem, asked me if I am satisfied with my order. Obviously I am not. He asked me if I have a question about the software. Yes I have doubts, and I did know before, but I insist, I did not receive a response to correct it, but only insisted on asking about what I previously exposed. He told me that I can count on his customer service anytime at nerosupport.freshdesk.com, I went in and found no solution to the problem. He told me that currently the useful Nero TuneItUp PRO software has a price reduction and invited me to see the offer. He invited me to make an individual offer for a Nero product of my choice. And now I wonder how to get an offer if the product that I paid from my savings does not work? He told me that if I am satisfied with the customer service, they would love to hear from you. Obviously I am NOT satisfied. I asked for help three times and am currently unable to use the program. So I wrote this with sadness and anger.
By the way, the payment process was easy and fast. A marvel. I wish I could have used my Nero software that quickly, but I haven't.
I paid for the Nero Platinum Suite, which I can't download on my computer, I have tried to communicate with support to no avail. It appears that everybody is to busy to answer their emails. Therefore I have requested a refund
Great customer service, quick and helpful response. I would particularly like to emphasize the performance of the clerk V. Hassler, very competent work!
Terrible Support. Cannot use my older version software that has an online activation issue because they only support the newest software. Very bad. If no support, there should be no online activation that is still tracking the software. Never buy NERO again!
As a customer of the producer of the IT company Nero Ag I have to congratulate you as a service and seriousness both on the product and as assistance in solving a small administration problem above all the exquisite kindness and courtesy of Kristi Customer Success Team of which I wish to thank you again for your kindness and courtesy. Cordial and sincere thanks and best wishes for a good continuation to nlei and your company Nero Ag. Bonaccioli Claudio
I am an audio/video content creator. For years I made DVD Content and burned to content onto blank DVD discs. It has been over 4 years since I last made a DVD project. I have a friend who wanted an interview put onto DVD. It had been so long since I did that, I had to go to YouTube to learn how to do it again. It was there that I was reminded of using Nero to do this. I just moved after retiring so I couldn't find my Nero Program Disc. I had recently rebuilt my computer so I didn't have Nero installed. I went to Nero.com and bought the newest version. It was so easy after that. Thank you, Nero.
Very good service. After it worked to establish contact, a fast, competent service was available. Thanks for your help. now everything is running again.
I was pleasantly surprised and pleased by the customer service I received. The response was fast, easy to do, and my issue was resolved in one attempt. I greatly appreciate Nero's excellent customer service. Thank you.
I am very satisfied with Nero and have been using it for many years.The current package I purchased gives many many options to be used.It is an amazing product and the price is fantastic. I highly recommend NERO.
I had problems with NERO not working, because of a key issue. Well finally software with actual support reply actually happened. They emailed me back, told me what I needed to do, and the problem was fixed. DEF CAN'T say that about CYBERSCRUB!
Very good communication to help in repairing software that did not work properly after upgrave. So long we agreed what was wrong and services were performed until the software began to work properly.
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