I ve been using Terrell and his crew for a long time for my business. I won t go to anyone else. They get it right every time. Christine is a doll at helping me get an appointment set up ASAP. I recommend Sword Plumbing to everyone who needs a job well done.
Mr. Sword is disabled unfriendly, inappropriate, comes out and promises something and has no honor nor integrity in keeping his word. When called, emailed and texted he and Christine refuse to get back to you and then when asked what is going on he refuses to take a call or take a job at any price at all. Inappropriate to knowingly strand one in a wheelchair with zero options. Christine will also hang up on you when politely calling. Use him at your own peril. I have all documented and would be happy to share.
I've used Sword for more than a decade on the recommendation of a friend. Always prompt and professional.
Sword Plumbing is my go to plumber. They have always been able to get the job done correctly and efficiently. They are always on time too. Very experienced plumbers, I highly recommend.
Christine was great at keeping me updated with my status during the recent freeze/pipe bursting week. Chris and Doug came late at night and stayed until the pipe repair was done. They also fixed a toilet that just so happened to leak into my downstairs. I cannot thank them enough for their great service and advice. I have used them in the past and highly recommend them. They are very honest and do a great job.
Ripping people off. Take advantage of the situation where home owner doesn't know much about the issue. The water heater unit was working perfectly, then we had to shut down the gas line due to some work outside of the house. When the gas line turned back on, we couldn't able to lit on the gas on the water heater. I was away for business, wife called this riff off company and the technician came by and said the ignition fuse box has to be replaced, cost about $300 or so. After the replacing the part, the guy said the total cost is $952 for the job. What the heck? I could replace the entire unit including the water tank for $1000 or less. We have no choice but to pay for it because the work has already completed. Btw, they charge you $130/hr. BE AWARE AND STAY AWAY FROM THIS COMPANY. They said they in business since 1974, but that was just a horse shhhitttt.
Doug came out and did a great job. He quickly cleaned up bad plumbing that was stopping me from being able to protect my exposed out door plumbing from the cold weather.
Thanks Doug
Mr. Sword came out for an appointment to check on a walk-in tub installation for a person in a wheelchair who needs it asap. He said he would get a quote even after we said that we were fine with going ahead with the repairs. And then there was no communication at all for 2 weeks, even after multiple emails, text messages, and calls. This put us behind schedule on installation.
Now he says he won't take the job when it was his lack of communication back to us.
Unprofessional, not responsive, avoid at absolutely any and all cost.
they are good in their work. They fixed my bath tub very well
swordplumbing.com
