Nayali international beach resort Review

Beautiful, right on the beach, swimming pools, great food and customer service

Nice beach, well equipped gym with good instructors. Food is okay - good variety for breakfast, decent rooms, courteous and respinsive staff.

Food awful...rooms falling apart...the bar and restaurant staff friendly...the kuds animator awesome

Legacy hotel. Good grounds, clean beaches. Tool good care of my friends and family.

Improved tremendously from last time. Noon's club reopened

One of the first beach hotels in Kenya but still very good to spend time with your family

The place is very beautiful and the people are very friendly.
It is next to the beach and has 2 swimming pools available. The prices are good.
The only downside, they close the pool too early, at 18:00.
In general very well.

Always love their food and service, very clean and neat

Beautiful hotel but very poor services and the beach is basically sea weed dumping sight

Love the white sands of the Hotel. Nice swimming pool. Good place to stay for Holidays

The place is spectacular.love it Soo much. Good for meetings and a good getaway.

I have been to Mombasa on several occasions but my First stay at Nyali Sun Africa Beach Hotel redefined what a stay in Mombasa means. From the clean rooms, to the mouth watering food to the excellent service from the team I have fallen more in love with Mombasa just because of you. If you are planning to visit Mombasa, try Nyali Sun Africa Beach Hotel located along Maybe Road and you will have to extend your stay without knowing. Some Say "Welcome Home Away from Home" Nyali Sun Africa says "Welcome Home". 5 Stars for You guy's! Keep on Keeping On and soon you will be the Kings of the hospitality industry.

It is a beautiful place generally, and has beautiful scenery.
The meals were good, staff were friendly we had a massage at the rejuve spa and as the name stated we were rejuvenated afterwards...

We had a drainage system issue that was taken lightly such things can cause a major health hazard...secondly we noticed some waste line open disposal near the beach area is this even healthy?

amazing place, friendly staffs and good variety in menu.

Well maintained, wonderful swimming pool, a nice place to be but can do better on Customer service. Enjoyed Cake Mixing Ceremony

Facilities and food were very good but room and house services were very very slow.

Really nice place to host an outdoor beach shore wedding

The sun Africa beach hotel is near the beach,just working distance from the place. just 6km from Mombasa town center

By the beach side with a very beautiful view of the beach and the Indian ocean

You guys are so shallow with multifunctional facilities

Nice hotel and very friendly staff. The lunch was average but the excellent service covered up. The room rates are very reasonable too. The one thing I will say is that the nyali sun Africa beach is situated on probably one of the worlds best beaches. The sand is brilliant white powder and the sea is crystal clear.

Awesome..am.enjoying ma Seif with my hubby en daughter ..I don't want to go home ...I wish I could stay here..food .. service.. woow...I can't imagine they are providing food for my six months old baby .,am so appreciate alot.. coming back soon

Best view of the beach. Nice food,awesome reception and great rooms.

Affordable, great service, excellent menu and good amenities - will stay again next time in Mombasa

My sister & I had a wonderful stay. The hotel is absolutely beautiful, with great facilities and caring staff ! Big thank you to Lilian, who pays attention to each and every tiny detail, in order to make the guest comfortable. And thank you to Davys for the great ambiance throughout and the super fun activities by the pool ! Couldn t have asked for a better stay. Thank you :)

One of the most prestigious hotels in mombasa. Tourists like it

Good experience..... Polite staff.......good conference facilities

Food was good but please do something on room, 128 it was stuffy and not in good standard

Excellent large manicured compound great ambience and renovations. Historic place. Great view of the ocean

Loved the locatio,food and the services were awsome.....would recomend

Wow this is my best Beach nice service best workers full of respect down to earth people omy i luck words this is the best keep it up the best hospitality cheers

Wonderful beach front hotel. Loved the location and my son got his first dip into the Indian Ocean!!!

Hospitality was good. A nice place to be,with a good Beach view.

Being a stakeholder in hospitality and entertainment in kenya, I usually don't write such reviews and even in this particular case I tried to talk it with the hotel and was asked to send an email that was not even acknowledged...I will just copy paste the issues raised in the email here. I will focus on F&B. Front office was great, all other areas need SERIOUS improvement.

*Kindly note that my issues also revolve around the fact that we were barely 20 in the dining area

-On our first day at the dining area we were ignored for a good part of 20 min as we watched people pass us by without any menu or even an apology for any delay. We had to call out to be served.

- Except for our last night, all meals would come after AT LEAST 40min with the record being 55min. The excuse was that there were many orders yet at the dining had only 12 people (I counted). Being a fixed menu, this is unacceptable.

-On our last night as stated above the meal came quick, however seeing as we are used to delays we ordered soup as a starter to keep us going and immediately we started having soup, the food was there.

-Being the coast and a property of that caliber we were shocked that there was no ice-cream during our stay of 3 nights. This is surely inexcusable. we did however go to yuls to get ice cream.

- Half the time we asked for juice, it was warm. So was the food (not hot)

- On one occasion we were asked for our order for refreshments and asked for 4 passion glasses of passion juice upon return the waiter told us there were only 2 glasses of passion juice left.

- While at the pool our order for hot chocolate was taken and it took 35min to arrive.

- The portions of the food weren t standardized eg bowl of fruit one night was some slices the next night was a nice bowl of fruit salad that one would expect from such an establishment. One day the chips are few the next day the portion is big.

-The fixed menu did not have an alternative for kids.

-On occasion we got dirty utensils, I took a picture of a fork once (I have uploaded it)

There were 2 people who stood out at the food area Benjamin was the best of our experience and Judy was good, I think I will stop there so as not to mention the people who performed poorly. I raise these issues first with you instead of going to tripadvisor and the rest so as to better improve the service and save our hospitality industry that we all love so much.