Navias Review

This is a wonderful way to make the most of my money. The website is easy to navigate and the response time is fast to get money reimbursed.

Thank you so much for all you work, well done!

God bless you all

Almost every claim submitted requires multiple steps of manual back & forth "substantiation" and they will lock out your account so that you cannot use it in the meantime. They do a poor job of explaining how to resolve claim substantiation issues.

I would walk away if this was my own decision, but my company have elected to use them. My HR department will get my input.

This company makes the FSA process extremely strenuous. I agree with the other reviews, the majority of my claims are initially denied asking for more documentation. I always end up having to call because they aren't specific as to what it is they need. This is my pretax money! it's almost as if they bank on making it tough so that they can pocket my money that doesn't get spent at the end of the period. I've worked with two other FSA companies with prior employers and they were a breeze compared to Navia.

Great customer service team. However, I was paying for my COBRA service for 4 months and my insurer said they had cancelled my service. They were able to get it figured out, but it was a headache and seems like a big miss on their end.

Every time I have needed help with anything, the customer service agents go above and beyond. They are always pleasant, ready to help you and will also offer you assistance in other ways. I cannot say enough good things about Navia.

Navia has been such a good thing for me. I love the AP they use and customer service is so helpful. I would definitely recommend this company.

They helped me a lot, now I have my exercise equipment at home and enjoying it. Thanks.

I submitted a claim 15 days ago. After 11 days, it was finally approved and now I just have to wait for my money (direct deposit). Every time I call, I'm given another run around story about why I don't have my money yet. I have a feeling this is going to be a VERY long year...

It is easy to find out if your claim is approved. Reimbursements of expenses are easy, no long process.

I submitted a year's worth of receipts for repayment and within 10 days, the money was deposited into my account. If you have the receipts and follow the rules they ask you to, the repayment comes quickly.

I am very greatful for this benefit since I am able to use the funds in my account with the provided debit card!

No matter what proof you give them, they deny the claim. Then you have to waste hours until they finally agree, that they had what they needed in the first place.

I was able to navigate easily. When I had issues, the customer service rep was quick to help me take care of my issue and was friendly and knowledgeable!

I've worked with Navia for a few years now. The programs work smoothly and my contacts are very responsive.

Great company. Customer service is awesome as well.

I can't even get them to pay what my insurance didn't pay for my glasses I got paid last year this year they say it's not covered benefit but my work paid for their share I haven't claimed anything out of my $1800 I would have thought they would have paid the rest of my glasses

It has been a relieve to have Navia I don t have to worry how I am going to pay for my copays.

This is a great benefit. Although, we wish we could add more funds to our card, especially for people with chronic health issues, like my wife. The funds are always used by August leaving the rest of the year paid out of pocket. We would love to see the highest amount increased to $5,000. This card gives us piece of mind that all of our medical will definitely be covered. Great benefit. We highly recommend. Thank you for this awesome benefit.

Each time I have had to place a call to Navia or send in documentation they have been very professional and friendly. They are there to assist and provide so many tools online that are easy to use that getting questions answered is easy and no stress. Also they seem to offer more benefits than previous fsa companies I have been involved with as well.

I've been working for Navia for 2.5 years, and I absolutely love this company. Not only is it a fun company to work for, but I also have a Flexible Spending Account, that is quick and easy to use!

Very happy with service except with the last two or three submissions. I received denials but didn t get a reason. I have no way to contact staff to correct my submission; it s like try and try again. If I could get a customer service to call, that would be great. Otherwise, Navia is a superior HRA company.

working through Navia was easy and simple and i like the dashboard as its user friendly and easy navigation.

Wonderful benefit to have. They are very helpful and responsive. Claims are quickly and correctly processed. Recommend this to all new employees. Makes out of pocket expenses a snap to manage!

Navia replaced a previous vendor my employer was using, and the difference is night & day! Its so easy to work with Navia and they recognize obvious medical expenses. The previous vendor would make you provide receipts for prescriptions! Love this company!!

As an employee with Navia for almost a decade, my experience with Navia has always been wonderful! As a customer, I have utilized Navia for Healthcare FSA, Daycare FSA and HSA. Customer service is knowledgeable and claims are processed and paid accurately.

I am using Navia Benefit solutions from 3 years and it's super awesome. It has very intuitive user interface. You can view all your benefits at one place. It also provides 2 factor authentication, which make you feel safer in terms of account security. Submitting claim and getting refunds for your claim is very simple process. It also gives time to time notifications about upcoming important dates related to benefits. You can transfer funds to your bank account directly. Also their benefits card is very useful during doctor visits or dental and vision related payments. I made all my payments using Navia Benefits card. Their customer support is also very responsive. All in all it's right fit for all your benefit related solution. I will definitely recommend Navia to everyone !!

My husband requires a lot of care because of an ongoing illness. Being a caregiver takes a lot of personal resources, such as time, energy, planning, worry, and physical labor. It also takes other caregivers who can relieve me occasionally. Navia makes it very easy to submit relief elder care claims by providing a quick, efficient, painless process that only takes a couple of minutes.

I have been using Navia Benefit Solutions for just about a year. Whenever I have had an issue or question, they were quick to respond and have treated me with so much professionalism, care and concern. Their website is very user-friendly as well.

The person who contacted me wouldn't answer any follow up questions, not great customer service when you get ghosted.

Worst company experience in terms of timeliness, customer service, and getting things right. They deny claims that are clearly correct because they cannot read properly. Will strongly convince my company to move away from these guys. No clue how or why they are still in business.

Navia has been great to work with! It is easy to understand and use my Flexible Savings Account to cover medical expenses through the year. I also appreciate that they cover some items that my insurance won't. I would (and do) recommend this service to colleagues!

Navia and the app are the best. Super clean and clear app to submit receipts. Super easy to use and fast processing of refunds. Email confirmations are excellent. 10 out of 10.

Horrible. People are rating it low for a reason. I gave them the benefit of a doubt. Worst thing. Poor customer service.

Navia Benefit Solutions is so user friendly and easy to use. Great communication and customer service, too!