Navias Review

I start to use Navia 3 years ago and I love it so much. The card is very easy to use, and the website is very user friendly.

Always responsive to my questions; expanding item types.

Navia Benefit Solutions is easy to use and my reimbursments are received via direct deposit in a timely manner. I have had good experiences with the customer service department as well.

When I have needed to submit claims manually for reimbursal, Navia has always provided quick and accurate turnaround of the request.

Terrible service. Canceled my debit cards without notifying me and now have no access to $8K in savings. Refused to transfer my funds to my new HSA. Basically enjoying the interest in my money and not responding to any requests for access to MY money. Will be filing formal complaint.

My company contracted with Navia to provide Benefit solutions like FSA. LFSA, HSA and COBRA. I loved their website and anytime I had a question or I was unsure about an expense eligibility, they were prompt and quick.

Their website as well as their app is top-notch. Easy to use and extremely user-friendly. I would highly recommend that HR managers evaluate Navia for their employees.

Navia Benefits handles the FSA contract for the state of RI, where I work. They do a reasonable job handling it. Most everything is done via the website and I usually don't have trouble with things like uploading documents. I can use the app, but I find the website more convenient when working with files. My only complaint is that they charge for credit card reissue. That seems to be overly greedy to me. I needed a new card because my old one was completely worn out. If it weren't for this, I may have given a higher score.

Employees were inexperienced and made simple mistakes that just wasted everyone's time.

If you write to them, you'll never get a reply "within 2 business days" as stated in their automatic response. I've been waiting for a response for 2 weeks now and still nothing.

Glad my employer is moving away from this company.

Whenever I have question their staff is quick to get back to me with a thorough answer.

I have used Navia for the last few years and the ease of using the debit card and the website when I need to find a claim has been excellent. I would highly recommend them.

Awful customer service!!! This is the worst HSA ever. If you have a question and they can't answer it, they hang up on you! Unprofessional and rude!

The site is very intuitive and easy to navigate. When I've made changes, they take effect, very quickly. I will continue to use Navia.

Using Navia takes the anxiety out of having medical services. They are great.

Having the Navi s Benefits card allowed me to get much needed dental work while paying by payroll deduction at a predetermined amount. I was also able to save money on out of pocket expenses by buying over the counter medications and other needed health care items through the FSA store.

I love my FLEX spending account with Navia. They send me a debit card to use with my providers, and when they require documentation I can submit it easily online. I've never had any trouble spending down at the end of the year if needed...I just buy some readers, shoe inserts. Love having it "covered" when major expenses come up.

Website is nor very well laid out or helpful when trying to file claims, it is close to being worthless

Responsive service, quick reimbursement, easy to reach call centre and quite helpful representatives. The only reason I give 4 out of 5 stars is because two times I had to double check the information provided for inaccuracies.

This has been my first year with Navia and I have to say they have been wonderful! I have only had to contact them a couple of times but when I did they were always very helpful and explained what was needed of me. Highly recommend!

I LOVE being able to access all my funds with my debit card whenever I need to.

As compared with other providers I've worked with, Navia does a pretty good job with my benefits.

Easy to utilize the services, you can check your balances online. Have used other services where they require you to submit proof numerous times and still deny; pretty straightforward. Flexible during pandemic.

I have contacted this business several times for various reasons and each time, a customer service provider has very promptly responded. The service is very professional and knowledgeable as well as caring. They understand the concerns and strive to resolve the problem in a timely manner. I would highly recommend. I hope they value their customer service reps because they are doing a great job.

Have to stay on top of them. Not sure of theyre just short staffed or what is going on but theor customer service is a hot mess and incredibly frustrating to deal with. My Employer signed me up in Nov of 2018. In January of 2019 called because I still hadn't received my card. They just didn't sign me up but the money was still coming out of my paycheck each month.
My employer and I had to call/e-mail many times to get me set up over a 2 month period . It is now almost May, I am still waiting on my card. I have been paying out of pocket for medical expenses . Was told my claim on these expenses would be processed in 3 days and I would get refunded, I called a week later and it had not been processed yet. Now still holding the bill for what I'm told is another week with more bills to pay but no card. This fsa company is the worst.

The Navia website was easy to navigate, and it gave clear instructions on how to electronically submit claims.

Your website is easy to navigate your way through. It's clear and concise

They are very helpful and will make sure you have what you need in short order.

I use my Navia Benefits flexible spending for all of my medical, dental and vision needs and I never have any issues. I love their website because it's so easy to navigate through and very user friendly. Their customer service is always helpful and I would recommend Navia Benefits to anyone who is looking for a "no fuss" flexible spending option!

I appreciate the ease of been able to file a claim. Most of the information you need is easily available on the website without needing help

This is a great service, allows you to pay for your medication quickly and easily.

I'm all for supporting local businesses, but Navia is a disgrace. What's the point of an FSA and daycare plan when it is administered by an incompetent company?

Navia has been great at some things and less great at others. Our employees have good experiences with assistance with their accounts. As a benefit admin, I have had great customer service from the main Navia team...not quite as good from the COBRA and Non-Discrimination Testing side. It's frustrating that those aspects aren't as well handled.

The first time I used my new Navia Benefit Solutions was a wonderful experience ,my first purchase was @ Walgreen pharmacy getting my prescription.The minute the pharmacist assistant swipe my new Navia card it went through with no problem.
I love my new Navia Benefit Solution card.

Their system is predatory and designed to make The the company by discouraging or confusing people to include vague processes to follow. This system is a scam

My Navia experience has been smooth, easy, quick, and complete service. The website was easy to navigate, tasks could be completely smoothly, and services were completed in a very timely manner!

Customer focused, easy-to-use website, positive experience.

Navia has been one of the best platforms for pre-tax benefits. I have used other companies before and none of them were as proficient and easy to use as Navia has been. I love it!

My employer works with Navia Benefits Solutions. I have an HSA debit card that I can use for co-pays at my doctor's office as well as many other places. Navia is very user friendly, I've participated in another companies plan that was not as user friendly. Great partnership!

Your business helped my needs all through this year. So thankful for your service.

My card always works, and it does helm me a lot to have the money for medical bills. I will continue using the every year.

We have used Navia Benefit for several years for spending accounts, and have trouble or hassle at all in claiming. The software is also very easy to use.

They try hard to work for the customer. Seem receptive to criticism and complaints and try to find working solutions.

Prompt, easy to navigate. One minor thing I would recommend: when you attach a file and submit a claim you do not get a feedback that the uploaded file was included with the claim. For me the entire process was like a clock work.

Navia is a really awesome tool that my employer offers to help maintain overall wellness & health. It's a really easy platform to use & pretty intuitive in regards to submitting claims.

I've worked with Navia as a benefits administrator for over 15 years. They work hard to stay abreast of the newest technologies, the employee portal is easy to use and they are responsive to requests and questions. Would highly recommend them.

Great company that makes everything clear and communicates regularly with customers. The website and sign up is easy to navigate.

Over 2 days worth of time to submit claims to date. Not sure if I will recoup all my money. Seems like a scam to make money in a deceitful way when they will not accept obvious medical documentation.

always easy to use. up to date when I check my app. very helpful and friendly staff when I do call.

I have always been satisfied with the services I have received from Navia.

had very good experience working with Navia, very helpful to support and value their customer.
I would recommend it to friends and family.

Navia refuses claims, website doesnt log things. Hard to get your money back

Good FSA account management, You can have issues with number of claims or attachment file size with no warning until you a have finished entries and have to start over. Rejection letters tend to be inaccurate and confusing

Wonderful, first job I have ever had to provide this service

Navia is our Section 125 provider through my employer. I love working with them. Navia employees are upbeat, professional and efficient. I have been enrolled in their program for years now and I always get excellent service. If your employer is looking for a new Section 125 plan administrator, please encourage them to look at Navia. It is a great benefit to offer employees.

Navia provides amazing customer service! Every time that I've reached out to Navia support via phone, I've received accurate information and resolution to my questions and concerns. Best of all my benefit reimbursements are always precise and on time.

I love having my Navia card to use! It makes it so easy when purchasing perscriptions & other medical supplies. Great benefit!!

This is a great option to assist in paying for medical benefits. The process is easy and the using the Navia Debit Card is accepted by Doctors, Pharmacy and other health care providers. The website is easy to navigate and see exactly what you have left to spend. Claims process is smooth and communication is timely. Would highly recommend this option as a health care benefit.

I had a pleasant experience in contacting Navia Benefit Solutions.
All of my questions were answered in a professional and courteous manner.

Navia is amazing! Their customer service is quick, friendly, and helpful. It is SO convenient to use. Their website is easy to navigate and they have an app available too. Unlike other FSA providers in the past, I don't need to upload a receipt for every tiny dollar amount purchased at a pharmacy, etc. Navia is fantastic. I've encouraged all my coworkers to participate in the FSA plan.

Navia Benefit Solutions charge a $20 fee PER payment (monthly) to pay online! You literally have to mail checks to pay your COBRA health insurance. Seriously?! Shameful.

Having used several other benefit websites, clearly the Navia site was designed with the user in mind, and by people who understand what we need.

Great to use! I am able to check my HSA balance anytime of day. :)

I love using my Navia Benefits card especially during the first part of the year when medical expenses are so high. The fact that my contribution is deducted through payroll makes the process even easier. If you haven't tried it, start with a smaller amount. The peace of mind is so worth it!

Navia is the easiest FSA and Commuter benefit service I've used. Super easy to sign up and keep track of all your benefits. They're great with reminders and updates as well which I really appreciate.

Easy, well-planned process for using pre-tax funds for medical care. Quick, professional response to questions and issues.

I have used Navia for five claims this year and find their online process easy to understand and simple to use. The reimbursement checks arrive within a week.

I like the online site and the fact that they are so responsive. Having an FSA also saves me money in taxes

Emailed a question about my FSA and received a response timely.

No headaches or glitches, easy to use and always accurate.

Navia Benefit Solutions are easy to work with, maintain confidentiality, and are responsive when you contact them with problems. I would recommend them across the board. This service saves me time and money annually.

Great customer service whenever you need to call about anything. So far, I've saved quite a bit of money using them for my daycare and employer. I like the options to log in online and check my balances easily. Also the automated payments really makes my life easier!

New Name. Still worst experience.

I am sorry to report Navia Benefit Solutions (formerly Flex-Plan Services) is still astonishingly unhelpful, inconsistent, unavailable, and poorly managed. Our entire company has moved off of them only after a short period of time because they have managed things so poorly. Our HR dept literally has had hundreds of complaints about them. Navia is deeply broken.

Their new site is so bad and features misleading info, an impossible navigation, and bugs that make it literally unusable.

Their customer service people obviously don't have enough info and have to use weird "hacks" around their broken internal infrastructure and website. It seems like they haphazardly create "policies" retroactively so that they can claim they can't help you (please contact HR, your other HSA manager, bank, etc. anyone else).

It's obvious that they aren't just understaffed or clueless about how to build a website. I have never in my life encountered such gross incompetence and unhelpfulness. The problems of Navia run so deep I am astonished they're somehow still in business.

Save yourself hours of confusion and avoid Navia Benefit Solutions (formerly Flex-Plan Services).

I appreciate how this company makes using their benefits card easy to use for my medical expenses. My husband and I have been using the benefits card through Navia Benefit Solutions for about 3 years with no issues. Thank you so much.

The website is user friendly, customer service is timely and responsive. I love that reminders are sent when reimbursements are due.

I have used Navia for two years now and I have not had one issue using it. The debit card makes it super easy when paying co-pays. I have also submitted a few claims outside of using the debit card with no problems. The online website is easy to navigate and use. Highly recommend.

Love using Navia for my flex med benefits. Their website is very user friendly and I have had zero issues getting my claims processed.

Navia has always been very responsive to inquiries I've had. They have a fast turnaround on requests and their site is easy to navigate. Highly recommend!

Worst organization EVER. They did not communicate that the benefit was soon to expire, once it did, they locked my card - WILL NOT give me access to MY $!!!!! They said after 90 days, the money 'goes away', then they told me that I could have access to it after the 90 days!!! Which is it? By the way - this is MY money!!!!!

I can't recall a single time that I've been able to pay for a bill with my Navia insurance card without the charge being inexplicably declined (despite having plenty of funds in the account). We contact the company each time, they send new cards--and each and every time it gets declined again.

Well today when we called the company YET AGAIN to try and get this fixed they flat out didn't even take the call! Enough is enough, 1 star.

If you use this company be fully aware that you may never actually get a bill paid through it. And if you're a company considering buying their insurance for your employees--DON'T. You will be paying the company, clearly, to do nothing.

The portal is very user friendly and easy to navigate.

Love that I can use my Navia FSA debit card to pay my medical bills!

I used the app. and it was an easy process. My check was direct deposited within days.

Navia makes using your Health Savings Account easy. Thank you!

Navia Benefit Solutions is easy to work with. It is simple to swipe my benefits debit card for medical services or products. I can even use it at Walmart when purchasing items that qualify, such as wart removal cream.

I'm always on hold for at least 20 minutes and they ALWAYS deny claims and make you call/wait to talk to someone who eventually let's the claim go through. THIS COMPANY IS A SCAM! I hope it goes out of business. I'm reporting them to the better business bureau and the IRS. SHAMEFUL!

Easy to use interface. Submissions evaluated very quickly.