Nairobi City Water and Sew Review

There are many ways of stealing from people and yours is among the worst ways of stealing. Then you teach your customer care to be rude. ...

The way they supply water throughout the county there system good

One of your people named Peter wahome came @ our place and started fighting with us because we refused to bribe him.he knocked one of my teeth out I am now receiving treatment...this is the worst service I have ever seen

The web site is devoid of content for notifications and other information of use to users

I want to give a zero star,
Worst public service department,
No water for half of the week ,
Low force of water and have to install a motor ,
Pay a day before will still send their people to make extra money for reconnection,
Disconnects the service even after showing them payment done.

Fraud company.

Why do you post your contacts while nobody picks when called? Worst services ever.

It's a sad day that we have been idling at Woodley offices waiting to be served for the last 3 hours. All in the name of staff meeting, surely skeleton staff would do rather than closing services like in this case. We demand apology from management of nairobi water

We haven't had water for 4wks now.We are told there's maintenance going on along Thika road.how long is it going to tek because things are unbearable

Worst service ever. At Roysambu Lumumba Dr. we have not had water for almost 2 weeks now. Bet the bills will be coming on time though.

I am writing to lodge a complaint against one Kepha Naburi Abonyo of mobile number 0724***970 who is a member of staff at the Company. He disconnected my water meter yesterday and on calling him to enquire the reason for the disconnection he told me I had a debt of Kshs. 5,000.00 and that he infact removed the metre. I told him i did not have any debt and that my last bill of Kshs. 1,590.00 was settled on time and my bill reads zero. He asked me to send him proof of payment which I did via his mobile number aforementioned. I then asked him to recheck and confirm. It is after this he asked me to go report him at their head office as according to him i had a debt. I then sent him some 20 bob just so I could know his name. Immediately after the mpesa message he called back rudely telling me he has no money problems and that I should go report him at their head office; that I should stay without water until when he feels he can come to reconnect. This kind of arrogance and rudeness in the people who serve us is wanting and unacceptable. Please assist/deal. My metre number is 1167752.

The technical department of Nairobi City water and sewerage company LMT services is aimed at providing operation and maintenance work and surport to the company to enable it meets it's obligations to the customers.
The department is under the directorate. The directorate is divided into engineering department, operation and maintenance, workshop departments

This company is corrupt. They continuously charge arrears, then when you pay the arrears, they charge you arrears on the arrears, even if you paid the arrears on time! Their staff are rude. Their water supply is for a few days a week. They do not reply to Email inquiries, and no one answers at their ethics inquiry hotline. Deserves zero stars.

Edit 20 October: We have heard from a source with inside knowledge that people within Nairobi Water and Sewerage are taking money to not supply water to our area. The person apparently paying this money has well water, which he then sells to our area when we run out. I cannot say first-hand that this is true, but what I can say is that while the rest of Nairobi enjoys water, our area constantly experiences shortage, and often little or no delivery on our ration days. Complaints to Nairobi water are met with no response, no call-backs, and no action. Even the complaints section of their website is non-functional and always returns a no-send error message.

I just don't understand how in this time of crisis and with hygiene measures being enforced all around you would still deny your customers water. Its uncouth to say the least.
There's no water for days on end in the old Donholm area and Ruai.
This is corruption and trully inhumane .

5th parklands no water supply since 5 weeks, and the bills are still coming in time. Account 110271...
COVID-19 pandemic and no ones attending calls. Lousy service. Whom do we report or on the press.

This is the most incompetent Water and Sewerage Company anywhere on earth. It is reeking with corruption, unprecedented bureaucracy and sloth.

Veery poor service..chronic water shortage in Kangemi/mountain view estate. 3rd week and counting...not a drop of water in the taps. The most suprising is that car wash spots operate 24/7. What's the criteria for some parts of Nairobi having water and not others.

We are constantly being harassed by your staff from Kayole office. they have even damaged part of our perimeter wall with a bulldozer in the name of disconnection. Is this the way to serve your customers????????

Chronic water shortage and no effort made to relieve the shortage even through delivery once a week! We've to rely on expensive vendors with water whose source cannot be verified.

I have never experienced anything emotionally positive about nairobi water. Their staff seem to suffer from the culture they carried over from city council. The staff particularly those in the front office are care-less and mean with no idea about the meaning of the customer to the organization.

for me i like the attachment experience in nairobi water the company gives opportunity to all

No water at Moi estate, Otiende Langata despite all the rains, now into the second week. No mercy to us even on Christmas day. In Kibera water flows daily with lots of pressure. What did we ever do to you, Nairobi City Water and Sewerage dept?????

Go without water for weeks, calls unanswered, difficult even to get water bills. Frustrating co for such a precious and necessary commodity.