Jane Wangari

Review of Nairobi City Water and Sew

I am writing to lodge a complaint against one Keph...

I am writing to lodge a complaint against one Kepha Naburi Abonyo of mobile number 0724***970 who is a member of staff at the Company. He disconnected my water meter yesterday and on calling him to enquire the reason for the disconnection he told me I had a debt of Kshs. 5,000.00 and that he infact removed the metre. I told him i did not have any debt and that my last bill of Kshs. 1,590.00 was settled on time and my bill reads zero. He asked me to send him proof of payment which I did via his mobile number aforementioned. I then asked him to recheck and confirm. It is after this he asked me to go report him at their head office as according to him i had a debt. I then sent him some 20 bob just so I could know his name. Immediately after the mpesa message he called back rudely telling me he has no money problems and that I should go report him at their head office; that I should stay without water until when he feels he can come to reconnect. This kind of arrogance and rudeness in the people who serve us is wanting and unacceptable. Please assist/deal. My metre number is 1167752.