John Wendt

Review of Nairobi City Water and Sew

This company is corrupt. They continuously charge ...

This company is corrupt. They continuously charge arrears, then when you pay the arrears, they charge you arrears on the arrears, even if you paid the arrears on time! Their staff are rude. Their water supply is for a few days a week. They do not reply to Email inquiries, and no one answers at their ethics inquiry hotline. Deserves zero stars.

Edit 20 October: We have heard from a source with inside knowledge that people within Nairobi Water and Sewerage are taking money to not supply water to our area. The person apparently paying this money has well water, which he then sells to our area when we run out. I cannot say first-hand that this is true, but what I can say is that while the rest of Nairobi enjoys water, our area constantly experiences shortage, and often little or no delivery on our ration days. Complaints to Nairobi water are met with no response, no call-backs, and no action. Even the complaints section of their website is non-functional and always returns a no-send error message.