I am absolutely disgusted with the service I have ...

I am absolutely disgusted with the service I have been receiving. Have called in a million times and reported the problem but nobody seems to care. I have been experiencing problems from day 1 with LTE router low speeds and the worst thing is the gigs just go even when i am not using it at all. i wanted to end the contract within 10 days but they said i need to pay like R1800 for the stupid router i dont even want. Why do you advertise as a month to month when you trap customers for 1 year anyways. I cant wait to get out of this contract and advice everyone not to fall into the same trap I did.