Music Direct Reviews

Parking is difficult because only a couple of spaces are available on the street. Parking is also risky due to the narrow roadway. Say goodbye to your side mirror if someone drives too close.

Was in Chicago on vacation and decided to stop in. Quite possibly the friendliest people you can imagine working here. Oh and the back room is AMAZING if you're a vinyl or audio junkie. Tons of used records and discounted AV equipment. I left with a stack of out of print MFSL and other various 180g vinyl for half of what I would pay on Reverb Vinyl or Fleabay. Literally could of spent hours here. Definitely check it out!

Awesome vinyl and super knowledgeable staff. Very friendly vinyl enthusiasts.

Worst Experience Ever! For the last decade I've usually buy used electronics due to my limited means. When the time I was able to buy "brand new" electronics, this seller robbed me with that experience, having the box covered with oil stain over it. It was concerning and disheartening to have this experience for the first time somebody able to affort a brand new item.

I asked them on the warranty and haven't got any answers.

Amazing warehouse full of audio bargains, knowledgeable people and high end equipment. Too much inventory to even describe. Give them a call.

Superb sales and customer support and great products. Bought my Focals here and they sound amazing! Shipped perfectly and no issues at all. Even recommended power cables for me. I have ordered from Music Direct multiple times and they stand behind their 60 day return policy for all purchases. I had to return a large purchase which was due to speakers hurting my tinnitus. Sounds crazy but it happens. They gave me a few extra days past the policy time to see if some room treatments would help. The return was flawless. Which is amazing! Totally Trustworthy! Will be buying from them again. I happened to get two amazing deal from them. Loving my Focals and their knowledge that my amp would be a good mix was dead on! Extremely happy with Music Direct.

Quick fast efficient service love this place going to continue to do business with them

Music Hall Ikura. Color me impressed with this turntable. It had some big shoes to fill. It ran side by side my SOTA and it won . Dead black backgrounds , No motor or grounding hum at all. The Ortofon 2M blue is heads above the red. I have just become a Music Hall fanboy.

Ordered two sets of Iso-acoustics Gaia II on a Wednesday. Had to call on Friday to find out someone didn't ship them. Order finally arrived, only to find out the M12 inserts, which were advertised as included with the GAIA II's, were not included. Was told it would take another two weeks for the screws. One star is a gift! Never again!!!

Do not buy from these guys!! I ordered a Dire Straits LP on August 13th and paid $5.49 for shipping. When I finally got a USPS tracking number it said I'd receive my LP on August 20th. No problem!! On the 20th after not receiving my album and seeing the package was in Rochester, NY while I live in NC, I called them and talked to ROGER. WOW......was he helpful!! He stated that "That's the USPS." I will never buy ANYTHING from these guys again!! Only Amazon Prime or Soundstage Direct where you're treated like a valued customer. NEVER AGAIN!!

This is a review for the music. If you're into MoFi vinyl this is the place to go for deals. They have a section of returns for whatever reasons (usually seam splits) that go for great values. It has a low profile store front that doesn't offer any clues as to what's inside but trust me there are some bargains to be had here. And the guy who overlooks the vinyl, Rob, is well educated in music and you can listen before buying on open items.

Great service! I've been buying hi-fi products and records for 4 years from Music Direct. They rock! They are super friendly and ship your purchases very quickly! VERY HIGHLY RECOMMENDED!

Great prices, knowledgeable product and customer support. Highly recommended.

Closed for public.
Music Direct was closed again for Curbside pick up when I asked to pickup order.
I understand Covid-19 situation .
Sales person explained to there is not Pickups in the Store right now ( Hollidays).
He said only Shipping.
I did not have another option
I ordered Records with FedEx delivery.
He said maybe it will take more time then usually.But I got my Package with Records in les then 24 hours.
I was so Happy when I saw it in front of my house.
Thank you guys
Happy Holidays!

New to the world of high fidelity, gents there are informative and use language even this moron can understand.

Great audiophile vinyl selection. Customer service is top notch. A recent order took a few extra days to ship out because of a recent snowstorm. I called, they made sure it shipped out that day and even upgraded the shipping for free. Their packaging is the best in the biz. Can t wait til the store is open for browsing.

Always a pleasure dealing with Music Direct. Top notch service, and staff. Thanks for doing what you do.

Great place to shop for vinyl, like a kid in a candy store.

Very knowledgeable staff. Incredible selection, just as passionate about truly great music as the rest of up.

Very happy with the service from Music Direct. Sales people are knowledgeable and helpful, great shipping, great trade-in/upgrade policy. Have bought a lot of gear from these guys, highly recommended.

Best in the business! High recommended for those who crave superior sound quality!

Over promised and not even under delivered!!! They simply DID NOT DELIVER!!! Extremely disappointed with the way Order# 1150685 was handled. Deprived me of the opportunity to purchase Cardas ICs before I returned from my vacation, and flatly refused to do anything to resolve the situation other than simply offering a refund, which already cost me money by way of exchange in my non-USD designated credit card.

Regret doing any business with this outfit. Certainly not befitting of the moral and the ethical values upheld by the great state of IL.

Shameful !!

i've been burned by this company before and against my better judgement, tried to order from them online and have once again had a terrible experience. Their customer service person was extremely rude when i asked a simple question, and have not shipped the items in a timely fashion as they described.

They also take orders for items they know are not in stock, and have no re-release date, telling you "that you'll just have to wait".

I would encourage you to avoid this business and spend your money elsewhere. Saying things like "Well, we've never lost a package, and you should get it eventually" is not the kind of response you get from a company that cares about their customers. Bad operations, for sure.

They also take orders for items they know are not in stock, and have no re-release date, telling you "that you'll just have to wait".

Great service and I'm glad that you can play the vinyl as well before you buy!!

Pre ordered stuff that was due to be delivered in December now being pushed till 2021 ok cool I understand.Covid
What I do not get is I pre-ordered stuff @ 34.99 per lp and Amazon has a preorder price at 24.99.
Even Blue Note has it at 24.99.
When I asked them customer service they were like take it or leave kinda if attitude.
WOW not cool. Always been a loyal customer but now I will solely be buying from Amazon . Way easier to deal with on a customer issue level.
Has COVID really showed us how these companies are really treating we the customer ? Better yet will MD soon be a causality due to Covid.
What a shame.

Way cool selection of quality records, reel ti reel and some equipment

I ve been a Music Direct customer for over a year and their service and product selection is outstanding. I ve also talked to their staff for help in selections and they have been a great source of knowledge. I keep their catalogs all year as a reference.

Recently purchased an analogue productions vinyl record. It was shipped wrapped tightly around their thick catalog. Album was warped with almost half inch variance unclamped on platter. I called spoke with a rep whom sounded stoned and uninterested. Did offer to replace it if I mailed back my copy. For the small savings this company is not worth the hassle!!!!

I've been a customer since 1995, and their analog and lp selection is 2nd to none!

MD's staff is really why I come back each time- they are true enthusiasts with knowledge of systems of all types, and for literally all budgets. When I'm trying to sonically match one component to another, they always help.

A lot of everyday consumers assume this stuff is too expensive or too involved. Call them to tell them what you want, and ask to help.

Get a catalog if you really want to jump into what they really offer... This year's cover is epic!

No, I do not work for or know Music Direct staff in any way.

Horrible customer service, sales rep Josh should not be in customer service. When is it ok for an employee in sales to totally disregard a customers need and then hang up the phone on the customer all because the customer prefer to pick up his order which the company allows rather than have the order ship. I had a good experience with Tom the first time I ordered a pair of B&W 600 series tower speakers which is why I went back to order a pair of B&W book shelve stands. Paying customers should not be treated like the way I was treated. Why are you dealing with the public if you are an irate person and you do not have any patient to talk with buying customers. This type of behavior will deter new and existing customer from purchasing with the company, and the sad part about this bad experience is that the company gets another bad review which hurts the company more than the sales guy Josh. This guy actually charge my credit card after he hung up on me this is horrible.

Love this place! They have everything from the latest, greatest electronics for playing music and the music too! One stop shop. The staff is so experienced and knowledgeable. I just purchased new speakers and Chris Berry was helpful guiding me to just the right brand and model. He also helped me with all my questions about speaker positioning and burn-in time. Way to go! Now I have a Rockin Setup that sound amazing!

Salesperson can t be bothered to follow up on requests for sales. In house customer service issues are blamed on the customer while no ownership of action is ever admitted by Music Direct. I ve never dealt with a more standoffish and accusatory staff in 20+ years of buying audio gear. Hard pass.

Very friendly knowledgeable staff and lots of vinyl and audio equipment for sale

Very knowledgeable and courteous staff...Have been shopping since the early 2000s...Always satisfied.

Excellent selection of budget and high end gear. Highly knowledgeable staff.

Great products and superior service make Music Direct my provider of choice. After years of buying online I visited Music Direct and spent a couple of hours selecting and listening to LPs. Glad I took the time to visit.

Absolutely the best customer service possible!!!! Had a problem with my order and the bent over backwards to help resolve the issue.

If you have a audio need they have some of everything

Great service from great people offering unbelievable products at fair prices!

Great store! They replaced my broken headphones and we're super knowledgeable and friendly. I'll be back.

There is a gentleman named Al who works at this store who is amazingly fantastic. He was knowledgeable, polite and clearly hard working. He provided me with great service and helped pick the exact pair of headphones . Who ever his boss is needs to give him a raise before someone steals him.

this review is for the physical store, I'm sure the online service is great.

The B&M store is an understandable compromise. It's a warehouse that sets up a listening room in the back and room full of vinyl. great selection, and the whole catalogue of Mo-Fi masters.

so why 3 stars? because I think most everyone there hate people. You have to enter in through the office where no one acknowledes you no matter how confused you look, nor how long you stand there, Then when pointed to the warehouse door, more employees walk past you disinterested. Then when a sales guy came into the demo room (I was there to hear a particular pair of speakers), he acted like he was missing the finally of the bachelor and gave me very little consideration. It was to the point where I felt bad for asking for his help.

anyway, the vinyl room was great, and I think that if you go into it knowing that you will be talking to a bunch of seemingly disgruntled hipster millennials and other warehouse hermits, you won't be as disappointed as I was. Long story short, I ended up buying the speakers from a different dealer because of that experience.